Practice Midterm 2

Question 1

We see the staff functions in the supporting or secondary activities and the line functions in the primary activities in the:

a) conceptual supply chain
b) value chain
c) linear management model
d) the component business model

Answer 1

b) value chain

Question 2

The topic from class on “decision rights” was from the topic of:

a) SPC
b) strategic thinking
c) information technology
d) the component business model
e) management tools

Answer 2

e) management tools

Question 3

One idea of “professional reliance” was discussed in class with the topic of:

a) Lou’s idea of strategy
b) abdication
c) wisdom
d) contracts
e) learning

Answer 3

b) abdication

Question 4

The term “Authority” has to do with

a) the supply chain
b) movement along the component model
c) performing the work
d) directing the work
e) two of the answers provided are correct

Answer 4

d) directing the work

Question 5

The strategic lenses we studied in class that took an “industry view” was

a) BCG Growth-Share Matrix
b) SWOT
c) Porter’s Five Forces
d) Two of these lenses were noted as both firm and industry views
e) Four P’s

Answer 5

c) Porter’s Five Forces

Question 6

From our class discussion we mention that a disciplined approach to only do what matters is

a) two of the answers are correct
b) one of the leadership points from the reading
c) strategic intent
d) from the reading on management
e) from the systems approach

Answer 6

c) strategic intent

Question 7

In the IBM book, the part of the balance scorecard that was seen in “operation bear hug” was

a) alignment
b) vision
c) financial
d) customer
e) coordination

Answer 7

d) customer

Question 8

The results of a probit analysis is to test for

a) a continuous response
b) a measure of the population variance
c) success or failure
d) both “success or failure” and differing population means
e. none of the answers provided are correct

Answer 8

c) success or failure

Question 9

The idea of “we make what we sell” was seen in class in the:

a) component business model
b) matrix model
c) demand chain model
d) value chain model
e) Lou’s use of ERP

Answer 9

c) demand chain model

Question 10

A difference between classical conditioning and operant learning is

a) classical condition is more tactile
b) in classical conditioning the response time improves
c) none of the answers are correct
d) operant learning is “automatic” and classical conditioning is not “automatic”
e) in operant learning the response time improves

Answer 10

e) in operant learning the response time improves

Question 11

A fair and equable distribution of benefits and harms is a characteristic or benefit of the:

a) two of the answers provided are correct
b) justice rule
c) the component model
d) problems solved with delegation
e) matrix approach

Answer 11

b) justice rule

Question 12

From our discussion on the IBM book, what did Lou mention was the most important component of a business to be successful?

a) strategic thinking
b) culture
c) two of the topics were mentioned in the book as being the right mix for success
d) financial stability
e) organizational alignment

Answer 12

b) culture

Question 13

From our class discussion, an exempt employee is exempt from:

a) health insurance as they are covered under another benefits plan
b) severance compensation upon termination
c) age discrimination protection if he or she is under the age of 40 years old
d) none of the answers are correct
e) overtime compensation

Answer 13

e) overtime compensation

Question 14

When we combine at TPS and an operation information system we get a(n)

a) value chain
b) both a technical view and an operation view of BPR
c) ERP(enterprise resource planning)
d) component model
e) the generic supply model

Answer 14

c) ERP(enterprise resource planning)

Question 15

Which of the following terms is not related to the other terms from one of our discussions in class:

a) timeliness
b) all are related to a specific class topic
c) quality
d) relevant
e) complete

Answer 15

b) all are related to a specific class topic

Question 16

The terms “all persons of color” and “national origin” were discussed in class under the topic of:

a) Harassment
b) More than one answer is correct
c) Exempt employees
d) Protected classes
e) Fair Labor Standards Act

Answer 16

d) Protected classes

Question 17

A “cash cow” is related to:

a) Low market share and high market growth
b) High market share and high market growth
c) High market share only
d) High market shared and low market growth

Answer 17

d) High market shared and low market growth

Question 18

The Duke Hospital Case showed us the application of the balanced scorecard to the hospital. Select one of the four quadrants and give an example of the application of the balanced scorecard and how it was related to one of the other quadrants.

Answer 18

1. Financial - the hospital was losing money. By improving the business processes the losses were turned into profit.
2. Customer - the satisfaction score was low. By improving the business processes the parents were better informed.
3. Business processes - the clinical pathways were adopted. As a result the staff began to work as teams and culture in the learning and growth quadrant improved
4. Learning and growth - they formed clinical teams together and became patient focused. As a result the parents’ (customers) satisfaction increased.

Question 19

The two theories of discrimination are

Answer 19

1) Adverse treatment
2) Adverse impact

Question 20

Porter’s Five Forces are

Answer 20

1) Suppliers
2) Customers or buyers
3) Substitutes
4) Potential Entrants
5) Industry members

Question 21

Loss of existing benefits and threat to position power and disruption of routine are examples of

Answer 21

threats to the change process

Question 22

The four types of ethics are:

Answer 22

1) societal
2) occupational
3) organizationl
4) individual

Question 23

From our discussion on ethics employees, customer, and managers are examples of

Answer 23

Stakeholders

Question 24

In class, we mention that the __________ was the verb or dynamic version of the organizational chart

Answer 24

Organigraph

Question 25

In our organizational structure discussion, two examples of the divisional structure would be _____________ and two examples of the functional structures would be ______________.

Answer 25

Divisional:
- product
- geographic
- market

Functional:
- finance
- marketing
- production
- administration
- HR

Question 26

In terms of “why change occurs” in class we saw an example of ___________ when the doctor was in the pediatric intensive care unit of the hospital.

Answer 26

dissatisfaction with the present situation

Question 27

Of the strategic lenses we studied in class, the only one that took an “industry view” was __________.

Answer 27

Porter’s Five Forces

Question 28

In our discussion on ethics, the term “reach of the organization” was related to

Answer 28

Stakeholders

Question 29

In the Deloitte case from class, the author made the point that they needed to make the ___________ for the program to explain and justify the “why” they were doing something.

Answer 29

Business Case

Question 30

The Strategic Analysis of Wile E. Coyote was an example of the ___________ analysis

Answer 30

SWOT analysis

Question 31

The five types of power discussed in class are ____________ and we mentioned that the best type of power is _____________.

Answer 31

1) coercive power
2) legitimate power
3) expert power
4) referent power (best power)
5) reward power

Question 32

We mentioned that the best type of power, as we saw in Lou and Alex is ____________ power.

Answer 32

Referent

Question 33

The types of decisions supported by a DSS are ________________ decisions.

Answer 33

Unstructured or Unprogrammed

Question 34

The three stages of the phase method of change management are

Answer 34

1) Unfreezing
2) Change
3) Refreezing

Question 35

In the value chain analysis, we see the staff function in the __________________ and the line function in the ________________.

Answer 35

a) supporting or secondary activity
b) primary activity

Question 36

A _________ allows an organization to make decisions faster as the attributes or characters of the decision are routine.

Answer 36

DSS

Question 37

In the Deloitte case, they applied the______________ rule to make sure women and as much opportunity as men in the firm.

Answer 37

moral rights or justice

Question 38

The ethical rule that is closest to the idea of transparency is the _____________.

Answer 38

practical rule

Question 39

The power that Lou lacked at IBM was ____________ power.

Answer 39

expert

Question 40

The “Strategic Analysis of Wile E. Coyote” was an example of ________________ from our class discussion.

Answer 40

SWOT

Question 41

In terms of organizational structures, the idea of having just one boss is

Answer 41

unity of command

Question 42

The four quadrants of the balanced scorecard are

Answer 42

1) financial
2) customer
3) business processes
4) learning and growth

Question 43

In the Duke Hospital case, the insurance companies saw the higher cost per case at Duke compared to other hospitals was one of our examples of ________ in our discussion on change management.

Answer 43

external pressure towards change

Question 44

In terms of the methods of change management, the “click heard round the world” would best be an example of _______ method.

Answer 44

The crossover approach

Question 45

In the beginning of the IBM book we saw a good example of a manager dealing with

Answer 45

both micro and macro problems

Question 46

From our class we mentioned that at IBM when the hardware sales force did not follow up with the software salesforce we had an example of

Answer 46

suboptimization

Question 47

In the Duke Hospital the development of the “clinical pathways” is an example of the use or development of

Answer 47

a BPR

Question 48

From our discussion on the balanced scorecard we commented the “term” balance was

Answer 48

not used to give approximately equal importance to each component

Question 49

In our discussion of strategic thinking we saw several examples from IBM in class. The terms from IBM as to what supports their mission and vision was

Answer 49

business model

Question 50

In our discussion on change management in class we used the term “low hanging fruit” to describe

Answer 50

momentum toward change

Question 51

In the IBM book Lou said the solution was about

Answer 51

execution

Question 52

A fair and equable distribution of benefits and harms is a characteristic or benefit of the

Answer 52

justice rule

Question 53

The terms develop and diffuse and integrate are related to our discussion on

Answer 53

innovation

Question 54

The willingness of a person or a group to have confidence and goodwill and competency of another person or organization even though this willingness puts them at risk is

Answer 54

trust

Question 55

A disciplined approach to only do what matters is

Answer 55

strategic intent

Question 56

Impact of culture, loss of existing benefits, and disturbs existing social networks are examples from class of:

Answer 56

threats to the change process

Question 57

The term “authority” has to do with

Answer 57

directing the work

Question 58

In the Duke Hospital case the part of the balanced scorecard that was first seen in the case was:

Answer 58

customer

Question 59

The three change strategies we discussed were

Answer 59

1) force-coercion
2) rational persuasion
3) shared power