Practice Midterm 2 Flashcards
We see the staff functions in the supporting or secondary activities and the line functions in the primary activities in the:
a) conceptual supply chain
b) value chain
c) linear management model
d) the component business model
b) value chain
The topic from class on “decision rights” was from the topic of:
a) SPC
b) strategic thinking
c) information technology
d) the component business model
e) management tools
e) management tools
One idea of “professional reliance” was discussed in class with the topic of:
a) Lou’s idea of strategy
b) abdication
c) wisdom
d) contracts
e) learning
b) abdication
The term “Authority” has to do with
a) the supply chain
b) movement along the component model
c) performing the work
d) directing the work
e) two of the answers provided are correct
d) directing the work
The strategic lenses we studied in class that took an “industry view” was
a) BCG Growth-Share Matrix
b) SWOT
c) Porter’s Five Forces
d) Two of these lenses were noted as both firm and industry views
e) Four P’s
c) Porter’s Five Forces
From our class discussion we mention that a disciplined approach to only do what matters is
a) two of the answers are correct
b) one of the leadership points from the reading
c) strategic intent
d) from the reading on management
e) from the systems approach
c) strategic intent
In the IBM book, the part of the balance scorecard that was seen in “operation bear hug” was
a) alignment
b) vision
c) financial
d) customer
e) coordination
d) customer
The results of a probit analysis is to test for
a) a continuous response
b) a measure of the population variance
c) success or failure
d) both “success or failure” and differing population means
e. none of the answers provided are correct
c) success or failure
The idea of “we make what we sell” was seen in class in the:
a) component business model
b) matrix model
c) demand chain model
d) value chain model
e) Lou’s use of ERP
c) demand chain model
A difference between classical conditioning and operant learning is
a) classical condition is more tactile
b) in classical conditioning the response time improves
c) none of the answers are correct
d) operant learning is “automatic” and classical conditioning is not “automatic”
e) in operant learning the response time improves
e) in operant learning the response time improves
A fair and equable distribution of benefits and harms is a characteristic or benefit of the:
a) two of the answers provided are correct
b) justice rule
c) the component model
d) problems solved with delegation
e) matrix approach
b) justice rule
From our discussion on the IBM book, what did Lou mention was the most important component of a business to be successful?
a) strategic thinking
b) culture
c) two of the topics were mentioned in the book as being the right mix for success
d) financial stability
e) organizational alignment
b) culture
From our class discussion, an exempt employee is exempt from:
a) health insurance as they are covered under another benefits plan
b) severance compensation upon termination
c) age discrimination protection if he or she is under the age of 40 years old
d) none of the answers are correct
e) overtime compensation
e) overtime compensation
When we combine at TPS and an operation information system we get a(n)
a) value chain
b) both a technical view and an operation view of BPR
c) ERP(enterprise resource planning)
d) component model
e) the generic supply model
c) ERP(enterprise resource planning)
Which of the following terms is not related to the other terms from one of our discussions in class:
a) timeliness
b) all are related to a specific class topic
c) quality
d) relevant
e) complete
b) all are related to a specific class topic
The terms “all persons of color” and “national origin” were discussed in class under the topic of:
a) Harassment
b) More than one answer is correct
c) Exempt employees
d) Protected classes
e) Fair Labor Standards Act
d) Protected classes
A “cash cow” is related to:
a) Low market share and high market growth
b) High market share and high market growth
c) High market share only
d) High market shared and low market growth
d) High market shared and low market growth
The Duke Hospital Case showed us the application of the balanced scorecard to the hospital. Select one of the four quadrants and give an example of the application of the balanced scorecard and how it was related to one of the other quadrants.
- Financial - the hospital was losing money. By improving the business processes the losses were turned into profit.
- Customer - the satisfaction score was low. By improving the business processes the parents were better informed.
- Business processes - the clinical pathways were adopted. As a result the staff began to work as teams and culture in the learning and growth quadrant improved
- Learning and growth - they formed clinical teams together and became patient focused. As a result the parents’ (customers) satisfaction increased.
The two theories of discrimination are
1) Adverse treatment
2) Adverse impact
Porter’s Five Forces are
1) Suppliers
2) Customers or buyers
3) Substitutes
4) Potential Entrants
5) Industry members
Loss of existing benefits and threat to position power and disruption of routine are examples of
threats to the change process
The four types of ethics are:
1) societal
2) occupational
3) organizationl
4) individual
From our discussion on ethics employees, customer, and managers are examples of
Stakeholders
In class, we mention that the __________ was the verb or dynamic version of the organizational chart
Organigraph
In our organizational structure discussion, two examples of the divisional structure would be _____________ and two examples of the functional structures would be ______________.
Divisional:
- product
- geographic
- market
Functional:
- finance
- marketing
- production
- administration
- HR
In terms of “why change occurs” in class we saw an example of ___________ when the doctor was in the pediatric intensive care unit of the hospital.
dissatisfaction with the present situation
Of the strategic lenses we studied in class, the only one that took an “industry view” was __________.
Porter’s Five Forces
In our discussion on ethics, the term “reach of the organization” was related to
Stakeholders
In the Deloitte case from class, the author made the point that they needed to make the ___________ for the program to explain and justify the “why” they were doing something.
Business Case
The Strategic Analysis of Wile E. Coyote was an example of the ___________ analysis
SWOT analysis
The five types of power discussed in class are ____________ and we mentioned that the best type of power is _____________.
1) coercive power
2) legitimate power
3) expert power
4) referent power (best power)
5) reward power
We mentioned that the best type of power, as we saw in Lou and Alex is ____________ power.
Referent
The types of decisions supported by a DSS are ________________ decisions.
Unstructured or Unprogrammed
The three stages of the phase method of change management are
1) Unfreezing
2) Change
3) Refreezing
In the value chain analysis, we see the staff function in the __________________ and the line function in the ________________.
a) supporting or secondary activity
b) primary activity
A _________ allows an organization to make decisions faster as the attributes or characters of the decision are routine.
DSS
In the Deloitte case, they applied the______________ rule to make sure women and as much opportunity as men in the firm.
moral rights or justice
The ethical rule that is closest to the idea of transparency is the _____________.
practical rule
The power that Lou lacked at IBM was ____________ power.
expert
The “Strategic Analysis of Wile E. Coyote” was an example of ________________ from our class discussion.
SWOT
In terms of organizational structures, the idea of having just one boss is
unity of command
The four quadrants of the balanced scorecard are
1) financial
2) customer
3) business processes
4) learning and growth
In the Duke Hospital case, the insurance companies saw the higher cost per case at Duke compared to other hospitals was one of our examples of ________ in our discussion on change management.
external pressure towards change
In terms of the methods of change management, the “click heard round the world” would best be an example of _______ method.
The crossover approach
In the beginning of the IBM book we saw a good example of a manager dealing with
both micro and macro problems
From our class we mentioned that at IBM when the hardware sales force did not follow up with the software salesforce we had an example of
suboptimization
In the Duke Hospital the development of the “clinical pathways” is an example of the use or development of
a BPR
From our discussion on the balanced scorecard we commented the “term” balance was
not used to give approximately equal importance to each component
In our discussion of strategic thinking we saw several examples from IBM in class. The terms from IBM as to what supports their mission and vision was
business model
In our discussion on change management in class we used the term “low hanging fruit” to describe
momentum toward change
In the IBM book Lou said the solution was about
execution
A fair and equable distribution of benefits and harms is a characteristic or benefit of the
justice rule
The terms develop and diffuse and integrate are related to our discussion on
innovation
The willingness of a person or a group to have confidence and goodwill and competency of another person or organization even though this willingness puts them at risk is
trust
A disciplined approach to only do what matters is
strategic intent
Impact of culture, loss of existing benefits, and disturbs existing social networks are examples from class of:
threats to the change process
The term “authority” has to do with
directing the work
In the Duke Hospital case the part of the balanced scorecard that was first seen in the case was:
customer
The three change strategies we discussed were
1) force-coercion
2) rational persuasion
3) shared power
