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Practice Exam Questions Flashcards

1
Q

Instant message is ideal for:
a. In-depth debates on critical topics
b. Intensely emotional conversations that are too uncomfortable for face-to-face interaction
c. Quick one-off interactions that are of an immediate nature
d. Questions that require time and research to answer

A

c. Quick one-off interactions that are of an immediate nature

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2
Q

According to The Platinum Rule, Directors and Thinkers are both:
a. Open, meaning they are expressive
b. Guarded, meaning they are reserved and formal
c. Direct meaning, they are forceful, extroverted, and fast-paced
d. Indirect, meaning they are cautious, introverted, and slower paced

A

b. Guarded, meaning they are reserved and formal

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3
Q

When writing an email, always include important actions items or deadlines:
a. In the middle of the message
b. As close to the top of the message as possible
c. At the end of the message
d. In the subject line
e. Never send important actions items or deadlines through email

A

b. As close to the top of the message as possible

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4
Q

What term refers to instances where emotional responses overrule logical responses?
a. Healthy emotional expression
b. Emotional baggage
c. Emotional hijacking
d. Emotional intelligence
e. Irrational instigation

A

c. Emotional hijacking

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5
Q

Inflection is defined as:
a. The degree of height or depth of a sound
b. The rate at which words are spoken
c. The degree of sound intensity or loudness
d. The rhythmic up and down of the voice
e. Stress placed upon a specific word or words to underscore importance

A

d. The rhythmic up and down of the voice

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6
Q

Closed-ended questions are best used when:
a. Probing
b. Clarifying
c. Paraphrasing
d. Reflecting
e. Encouraging

A

b. Clarifying

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7
Q

The Communication Cycle tells us that messages are “encoded” by the sender. What does this mean?
a. Messages are filtered through the sender’s unique lens of emotion, experience, background, education, and more
b. The sender is intentionally trying to hide the real meaning of the message and confuse the receiver
c. The receiver mist “decode” message by unpacking them and creating meaning from them
d. “Messages are filtered through the sender’s unique lens of emotion, experience, background, education, and more” AND “The receiver must “decode” messages by unpacking them and creating meaning from them”
e. “The sender is intentionally trying to hide the real meaning of the message and confuse the receiver” AND “The receiver must “decode” messages by unpacking them and creating meaning from them”

A

a. Messages are filtered through the sender’s unique lens of emotion, experience, background, education, and more

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8
Q

A quick, introductory statement that helps others get to know who you are is also called:
a. Your personal brand
b. An elevator speech
c. A personal power statement
d. An affirmation
e. A sales pitch

A

b. An elevator speech

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9
Q

Which of the following are examples of non-verbal active listening tools?
a. Probing and paraphrasing
b. Reflecting and encouraging
c. Clarifying and mirroring
d. Nodding and mirroring
e. Paraphrasing and reflecting

A

d. Nodding and mirroring

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10
Q

Avoiding eye contact with others is often associated with:
a. Confidence
b. Trustworthiness
c. Poise
d. Discomfort
e. Maturity

A

d. Discomfort

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11
Q

Which of the following statements is true regarding tone of voice?
a. It is solely a consideration in verbal communication
b. It can be implied and inferred through written language
c. It contributes only minimally to the meaning others derive from communication
d. It is less important to derived meaning than the words you use
e. All of the above

A

b. It can be implied and inferred through written language

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12
Q

Which of the following is traditionally seen as confident body language?
a. Direct eye contact
b. Tapping fingers or feet
c. Pointing to specific objects
d. Lips pursed; eyebrows cinched together
e. Arms folded across the chest

A

a. Direct eye contact

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13
Q

The best positive feedback is all of the following EXCEPT:
a. Timely and specific
b. Recognizes effort and behavior
c. Focuses on personal impact
d. Frequent (but not overly so)
e. Only offered by management or those in leadership positions

A

e. Only offered by management or those in leadership positions

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14
Q

You are sending an email to your team that contains instructions for how to place supply orders using the new online system. Which of the following subject lines is most appropriate?
a. Important information about ordering
b. Helpful tips
c. Instructions for new online supply ordering system
d. Order your own supplies!
e. FYI: Supplies

A

c. Instructions for new online supply ordering system

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15
Q

Holding a supervisory position above others on the organizational hierarchy is an example of:
a. Personal power
b. Position power
c. Professional power
d. Influence
e. Persuasion

A

b. Position power

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16
Q

Former employees represent what kind of security threat?
a. Internal
b. External
c. Partners
d. Minimal
e. They are not a security threat

A

b. External

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17
Q

Which of the following statements is true regarding emotional intelligence?
a. It’s fixed from a relatively early age
b. It’s flexible skill that can be learned over time
c. It is inversely related to IQ
d. You can predict it based on how smart someone is

A

b. It’s flexible skill that can be learned over time

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18
Q

Self-promotion is most effective when…
a. Done all of the time
b. Focused on generic statements of position
c. A lot of information is shared
d. Focused on evidence of value
e. Interrupting an important conversation

A

d. Focused on evidence of value

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19
Q

Effective conflict resolution means:
a. Turning a potentially destructive situation into a constructive one
b. Facilitating a peaceful ending, even if it can’t be made into a positive one
c. Ensuring everyone involved is happy with the outcome
d. “Turning a potentially destructive situation into a constructive one” AND “Facilitating a peaceful ending, even if it can’t be made into a positive one”
e. “Facilitating a peaceful ending, even if it can’t be made into a positive one” AND “Ensuring everyone involved is happy with the outcome”

A

d. “Turning a potentially destructive situation into a constructive one” AND “Facilitating a peaceful ending, even if it can’t be made into a positive one”

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20
Q

Networking is…
a. The act or process of expanding your professional contacts
b. A purposeful business activity
c. Focused on establishing mutually beneficial relationships
d. Both an in-person and online activity
e. All of the above

A

e. All of the above

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21
Q

Which of the following statements about listening is true?
a. It is a passive skill
b. It is the role of the sender in the Communication Cycle
c. It initiates the encoding process
d. It is the process of receiving and constructing meaning from messages
e. None of the above

A

d.It is the process of receiving and constructing meaning from messages

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22
Q

Crucial conversations possess a variety of characteristics including all of the following, except:
a. Opposing opinions
b. High stakes
c. Strong emotions
d. High impact on participants
e. Low intensity level

A

e. Low intensity level

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23
Q

When receiving positive feedback, deflecting attention shows others:
a. You are humble
b. You are mature and self-aware
c. You don’t recognize or appreciate your own value
d. You are receptive to praise
e. You are a modest professional

A

c. You don’t recognize or appreciate your own value

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24
Q

Which of the following statements best describes “direct” people?
a. They are expressive and readily share their feelings
b. They are reserved and formal
c. They are forceful, extroverted, and fast-paced
d. They are cautious, introverted, and slower paced
e. They tend to favor facts, data, and tasks over relationships and feelings

A

c. They are forceful, extroverted, and fast-paced

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25
Q
  1. Defining your audience is part of which step in the writing process?
    a. Produce
    b. Outlining
    c. Proof
    d. Prepare
    e. None of the above
A

d. Prepare

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26
Q
  1. Silently listening to gossip is:
    a. The most effective response
    b. A way to avoid participation
    c. A way to keep yourself “in the know”
    d. Viewed by others as implicit agreement and acceptance
    e. None of the above
A

d. Viewed by others as implicit agreement and acceptance

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27
Q
  1. Meaning is derived from a combination of communication components. It is generally agreed that word choice accounts for what portion?
    a. 55%
    b. 35%
    c. 10%
    d. 7%
    e. 2%
A

c. 10%

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28
Q
  1. The strategy of marking time on the calendar to focus on one specific item or a batch of items is called what?
    a. Multitasking
    b. Serial tasking
    c. Background tasking
    d. Time blocking
    e. Batching
A

d. Time blocking

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29
Q

Producing a desired or intended result” is the definition of what term?
a. Effectiveness
b. Efficiency
c. Projects
d. Tasks
e. None of the above

A

a. Effectiveness

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30
Q

Rapid Refocus is best described as:
a. Doing two things at once
b. The ability to focus fully on the task at hand and then smoothly transition that concentration wholly to the next task
c. Two tasks that can be done simultaneously because one or both does not require mental effort
d. Multitasking
e. None of the above

A

b. The ability to focus fully on the task at hand and then smoothly transition that concentration wholly to the next task

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31
Q

All of the following are best practices for expense reports except:
a. A separate expense report should be created for each individual
b. The administrative professional should retain copies until reimbursement has been approved, paid, and cleared through the payee’s bank
c. Expenses should be lumped together to reduce paperwork
d. Expense should be itemized individually
e. Receipts should be included for evidence of purchase

A

c. Expenses should be lumped together to reduce paperwork

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32
Q

In addition to travel itinerary, what other items are helpful to provide travelers?
a. Weather forecast
b. Information regarding cultural norms and notable issues and events happening in the destination city
c. Emergency contact information
d. Reminders about required travel documentation and any physical materials needed for meetings and/or events
e. All of the above

A

e. All of the above

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33
Q

The difference between a meeting and event is that:
a. Meetings are “operational” in nature while events are considered “special”
b. Meeting may require procedural rules, where events do not
c. Meetings may require minutes, where events do not
d. Meetings are often small in scale than events
e. All of the above

A

e. All of the above

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34
Q

What Outlook feature allows you to apply multiple actions at the same time to email messages?
a. Flag for follow up
b. Rules
c. Color categories
d. Quick steps
e. None of the above

A

d. Quick steps

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35
Q

According to a study cited in the New York Times, a typical office worker gets only 11 minutes between each interruption. According to this same study, how long does it take on average to return to the original task after an interruption?
a. 5 minutes
b. 11 minutes
c. 25 minutes
d. 1 hour
e. No veritable time information

A

c. 25 minutes

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36
Q

In the world of process improvement, what is the name of the methodology commonly cited?
a. Five Beta
b. Eight Alpha
c. Six Sigma
d. Seven Delta
e. None of the above

A

c. Six Sigma

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37
Q

With regards to best practices for email management, archives are:
a. Where new email messages are received
b. Used to house email messages that are waiting for a response from someone
c. Used to store messages that require a response from you, but to which you haven’t yet responded
d. Used to organize messages you want to be able to access later on, but which have already been processed
e. None of the above

A

d. Used to organize messages you want to be able to access later on, but which have already been processed

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38
Q

Which of the following is NOT true regarding mileage as an expense category?
a. It is generally used to reimburse employees who use their own personal vehicle for business-related travel
b. It is intended to cover both gas and wear and tear on the car
c. Reimbursement rates are generally aligned with IRS guidelines
d. Most businesses only offer mileage reimbursement to employees using rental cars
e. Documentation is usually done using mileage logs per maps to prove the distance traveled

A

d. Most businesses only offer mileage reimbursement to employees using rental cars

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39
Q

All of the following are efficiency benefits of color-coding file labels except:
a. In improves retrieval time by up to 40%
b. It forms an identifiable pattern that helps you get your information faster
c. Misfiles break the pattern, allowing for easy identification and correction
d. It creates an aesthetically pleasing effect
e. All of the above are benefits

A

d. It creates an aesthetically pleasing effect

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40
Q

Which statement is true regarding shortcuts in your electronic filing system?
a. Shortcuts allow a file to be stored in multiple locations
b. Shortcuts allow a file to be stored in one location but found in multiple
c. Shortcuts should not be used as a best practice
d. Shortcuts create multiple copies of the same file creating potential versioning issues
e. None of the above

A

b. Shortcuts allow a file to be stored in one location but found in multiple

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41
Q

Which one of the following components does NOT apply to a project?
a. A project has a fixed time frame
b. A project is multi-step
c. A project is ongoing, routine, and operational in nature
d. A project generates distinct results
e. A project involves an interconnected set of tasks

A

c. A project is ongoing, routine, and operational in nature

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42
Q

The five stages of a project, as outlined by PMI, included all of the following except:
a. Reporting
b. Executing
c. Initiating
d. Closing
e. Planning

A

a. Reporting

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43
Q

Tasks that can be done simultaneously because one or both of them does not require mental effort” is the definition of what term?
a. Serial tasking
b. Background tasking
c. Switch tasking
d. Rapid refocus
e. None of the above

A

b. Background tasking

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44
Q

When managing projects, what does “scope” refer to?
a. The goals and parameters of a project
b. The group of people involved in the project
c. The order in which tasks must be completed
d. The specific, tangible outcomes produced as a result of the project
e. None of the above

A

a. The goals and parameters of a project

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45
Q

Which of the following statements is true regarding the email (inbox) box?
a. It is the actual folder where new email messages are received
b. It should be used as a temporary holding place
c. It is where unprocessed messages should live
d. Any messages that have already been processed should not line in the inbox
e. All of the above statements are true

A

e. All of the above statements are true

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46
Q

Ad hoc project managers who are not formal “managers” are given what kind of authority to assign tasks to others?
a. Direct
b. Indirect
c. Secondary
d. Incidental
e. Unrestricted

A

b. Indirect

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47
Q

What time management tool helps you better understand the value of each task as it relates to each of the other tasks?
a. In-Between Task list
b. Paired Comparison Matrix
c. Not To Do list
d. Activity (or Utilization) log
e. Time Management Matrix

A

b. Paired Comparison Matrix

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48
Q

What two elements are considered when using the Time Management Matrix?
a. Mental energy and physical energy expense
b. People and process
c. Input and output
d. Importance and urgency
e. Ease and effort

A

d. Importance and urgency

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49
Q

The person or people who are impacted by the outcome of a project are called the:
a. Project manager(s)
b. Team member(s)
c. Stakeholders(s)
d. Risk Manager(s)
e. Project owner(s)

A

c. Stakeholders(s)

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50
Q

According to Robert’s Rules of Order, what term is used to bring new business before the assembly?
a. Point to order
b. Main motion
c. Amendment
d. Objection to consideration
e. Lay on the table

A

b. Main motion

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51
Q
  1. In project management, when estimating time for completion of tasks, what is the recommended safety margin?
    a. 10%
    b. 20%
    c. 30%
    d. 40%
    e. 50%
A

e. 50%

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52
Q

All of the following are best practices for managing to-do lists except:
a. Always start to-do items with an action verb
b. Cross things off you list as they are completed
c. Refer to your list(s) frequently throughout the day
d. Maintain both a master task list and a daily task list
e. All of the above are best practices

A

e. All of the above are best practices

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53
Q

The standard for orderly discussion and decision-making based on the will of the majority, which is often used in formal business meeting is called:
a. Parkinson’s Laws
b. Pareto’s Principles
c. Peter’s Principles
d. Robert’s Rules of Order
e. None of the above

A

d. Robert’s Rules of Order

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54
Q

The person who initiates or sponsors a project and defines high-level requirements is called the:
a. Project manager
b. Team member
c. Stakeholder
d. Risk manager
e. Project Owner

A

e. Project Owner

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55
Q

A task that must be completed before another one can be done is called a task.
a. Dependent
b. Deliverable
c. Precedent
d. Concurrent
e. Priority

A

c. Precedent

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56
Q

What term is the umbrella category that covers all the various forms of computer-altered reality?
a. Extended reality (XR)
b. Virtual reality (VR)
c. Augmented reality (AR)
d. Mixed reality (MR

A

a. Extended reality (XR)

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57
Q

Which of the following is not an example of business social media best practices?
a. Engaging
b. Make it authentic
c. Make it repetitive
d. Make it personal

A

c. Make it repetitive

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58
Q

A set of online communication practices and rules is:
a. Guideline
b. Cyberstalking
c. Netiquette
d. Cyberbullying

A

c. Netiquette

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59
Q

Which of the following is a small file generated by a web server that tracks visited sites and other information in your browser history?
a. Digital wallet
b. Cookie
c. Plug-in
d. Spider

A

b. Cookie

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60
Q

Which programs shows you unsolicited advertisements and banners or pop-up windows?
a. Firewall
b. Spyware
c. Junkware
d. Adware

A

d. Adware

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61
Q

Which of the following is a strategy for handling daily email communication by quickly prioritizing it into order of urgency?
a. Triage
b. Rule of thirds
c. 70-20-10 rule
d. Triangulation

A

a. Triage

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62
Q

Biometric systems include all of the following except:
a. Retinal scans
b. Fingerprint scanners
c. Phrenological scan
d. Facial recognition technology

A

c. Phrenological scan

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63
Q

Official rules and guidelines governing how networks, information technology, and websites can be used are often established in the form of a(n):
a. Best practices and guidelines
b. Acceptable use policy
c. Code of ethics
d. Honor system

A

b. Acceptable use policy

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64
Q

A set of best practices for protecting data integrity could include:
a. Update operating system regularly
b. Using strong passwords
c. Use a VPN
d. All of the above

A

d. All of the above

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65
Q

This browser features an immersive reader mode, in private mode for secure browsing, and a collections function tool which allows you to gather and store information from different websites.
a. Safari
b. Firefox
c. Microsoft chromium edge
d. Google chrome

A

c. Microsoft chromium edge

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66
Q

Jackson is preparing to submit his financial report from the airport before boarding his flight. To protect his data, what kind of connection should he use?
a. A LAN
b. NFC
c. Public Wi-Fi
d. VPN

A

d. VPN

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67
Q

Which input device is a data-collection machine that creates a digital imprint of a physical characteristic to provide security without the need for a password?
a. Cloud storage
b. Biometric
c. Touchpad
d. Nonvolatile

A

b. Biometric

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68
Q

You can use the asterisk to search for derivations of a word. This is called what kind of character?
a. Keyword
b. Boolean
c. Scripting
d. Wildcard

A

d. Wildcard

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69
Q

Which product suite is a collection of 20+ desktop and mobile apps and serves for photography, graphic design, video, web, UX, and website design?
a. Adobe creative cloud
b. Appleworks
c. Google workspace
d. Microsoft 365

A

a. Adobe creative cloud

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70
Q

Which of the following “scrambles” or encodes data so that even if unauthorized users somehow gain access to your files, they will not be able to read or understand what is in them?
a. Optical storage
b. Virtual memory
c. A firewall
d. Data encryption

A

d. Data encryption

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71
Q

Which of the following allows you to use browser versions of software without installing it on your local machine?
a. Perpetual license
b. Web apps
c. Office 365 premium
d. SharePoint

A

b. Web apps

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72
Q

Which is NOT a strength of the internal hard drive?
a. It is available in different capacities
b. It serves as primary storage
c. It provides local access to data
d. It is indestructible

A

d. It is indestructible

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73
Q

When connecting to a public hotspot, this connection provides a secure path across public internet by connecting directly to your company network.
a. Cloud computing
b. Bluetooth
c. Virtual private network
d. Near field communication

A

c. Virtual private network

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74
Q

Online auctions are an example of which business model?
a. Consumer-to-business
b. Consumer-to-consumer
c. Business-to-business
d. Business-to-consumer

A

b. Consumer-to-consumer

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75
Q

Which of the following is NOT one of the four most common operating systems?
a. Linux
b. Chrome OS
c. MAC OS
d. Microsoft Windows

A

a. Linux

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76
Q

All devices, including smartphones, tablets, laptops, and desktop computers come with preinstalled software that provides instructions to the computer enabling basic operations. What is this software called?
a. Operating system
b. Software suites
c. Software as a service
d. Streaming

A

a. Operating system

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77
Q

Techniques to increase the chances that your website will appear higher in search results are known as Search engine…
a. Phrasing
b. Html
c. Mastering
d. Optimization

A

d. Optimization

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78
Q

Software developed to meet the specific set of needs of an organization or business in known as:
a. Package
b. Embedded
c. Free-lance
d. Custom

A

d. Custom

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79
Q

What kind of software controls a computer and its peripherals, such as its keyboard and mouse?
a. Application
b. System
c. Embedded
d. Productivity

A

b. System

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80
Q

What term refers to the network of physical objects embedded with sensors and software to connect with other devices over the internet programs?
a. Internet of things
b. Artificial intelligence
c. Extended reality
d. Hyperautomation

A

a. Internet of things

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81
Q

A malicious software that infects your computer without your knowledge or permission is known as a:
a. Spike
b. Cookie
c. Virus
d. Firewall

A

c. Virus

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82
Q

Which social media site do recruiters often screen potential employees through?
a. Creative commons
b. HootSuite
c. LinkedIn
d. Twitter

A

c. LinkedIn

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83
Q

Morgan is hanging out at a coffee shop with their laptop to work on an as proposal using Microsoft office online. What must they do before they start working?
a. Install Microsoft office premium
b. Open a browser
c. Open google workplace
d. Save the document to a flash drive

A

a. Install Microsoft office premium

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84
Q

An emerging trend in software distribution where companies like Microsoft or adobe bundle their products for sale is called:
a. Cloud storage
b. Enterprise bulking
c. Product suite
d. Exchange model

A

c. Product suite

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85
Q

As part of the leader’s role as influencer, the leader will:
a. Create and communicate a vision for the future
b. Focus on operational tasks and results
c. Coach, mentor, and assess performance
d. Organize resources, staff, jobs, and systems

A

a. Create and communicate a vision for the future

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86
Q

Intelligent risk-taking relies on a mindset that allow for:
a. Success
b. Mistakes
c. A and D only
d. Failure
e. All of the above

A

b. Mistakes

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87
Q

The Behavior/Human relations school of management focuses on all of the following factors EXCEPT:
a. Group dynamics
b. Maximizing work efficiency
c. What motivates people’s behavior
d. Interpersonal relationships at work

A

b. Maximizing work efficiency

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88
Q

Critical thinking is based on analysis, evidence, faith, and personal opinion.

True or False

A

False

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89
Q

Team members can take on both task roles and people/process roles. When in a people/process role, a team member would:
a. Summarize agreements
b. Initiate activities
c. Clarify points
d. None of the above

A

d. None of the above

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90
Q

Which of these would NOT be a strong motivator for the decisive temperament:
a. Assign challenging projects
b. Allow them decision-making authority
c. Give them assignments that provide social interaction
d. Recognize their achievements and results

A

c. Give them assignments that provide social interaction

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91
Q

Which of these would NOT be considered a disruptive business model that harnesses the power of networks:
a. Facebook
b. Airbnb
c. Apple
d. Uber

A

c. Apple

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92
Q

Brainstorming is a technique for generating multiple options or ideas in a group. Which of these is NOT a part of the brainstorming process:
a. As many ideas as possible are generated
b. The question, issue, or problem is described and agreed upon
c. Members of the group critique each idea (page 316)
d. A goal is set for number of ideas and/or a time limit is imposed to create urgency

A

b. The question, issue, or problem is described and agreed upon

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93
Q

Startup business that reaches a billion-dollar valuation within a few years of launching are called:
a. The Fortune 50
b. High cap growth stock
c. Unicorns
d. Billion-dollar babies

A

c. Unicorns

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94
Q

The mental process of making judgments that question reasoning and asking what factual evidence supports positions in order to draw your own conclusion is:
a. Logic
b. Innovating thinking
c. Decision-making
d. Critical thinking

A

d. Critical thinking

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95
Q

Which of these is NOT a phase of the business life cycle:
a. Growth
b. Maturity
c. Launch
d. Saturation

A

d. Saturation

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96
Q

When delegating to someone who is highly motivated and who has a high level of ability, the delegation style to use is:
a. Encouraging
b. Guiding
c. Advising
d. Coaching

A

c. Advising

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97
Q

Which of these would be considered intrinsic motivators:
a. Recognition from others
b. Good pay and compensation
c. Good working conditions
d. All of the above
e. None of the above

A

e. None of the above

98
Q

The most critical element of professional credibility is:
a. Charisma
b. Trust
c. Respect
d. Accountability

A

b. Trust

99
Q

Resisting ideas that comes from someone else, looking for a quick fix, over investing in the routine and familiar, looking for a quick fix or “good enough” – these are all obstacles to:
a. Teamwork
b. Creative thinking
c. Strategic thinking
d. Critical thinking

A

b. Creative thinking

100
Q

This is essential to all effective management work:
a. Tactics
b. Revenue
c. Supervision
d. Planning

A

d. Planning

101
Q

A workforce that is predominately made up of short-term workers, temporary contracts, and independent contractors is called the Gig economy.

True or false

A

True

102
Q

The worst way to delegate something is via:
a. Telephone
b. Email
c. A team meeting
d. Videoconference

A

b. Email

103
Q

When putting together a team, which of these is NOT a consideration:
a. A mix of the four social/behavioral styles
b. Avoiding those who are apt to question and challenge
c. Including imaginative “blue sky” thinkers
d. Looking for complementary strengths

A

b. Avoiding those who are apt to question and challenge

104
Q

A promising career is most likely to get derailed because of a manager’s…
a. Incompetence
b. Failure to understand and relate to others
c. Inability to handle pressure
d. Lack of intelligence

A

b. Failure to understand and relate to others

105
Q

The leader’s role is separate and distinct from the manager’s role.

True or false

A

False

106
Q

While questions are a valuable communication tool, loaded questions can shut down communication. Examples of loaded questions would be:
a. Why did you ignore what we agreed to?
b. What do you think we should do now?
c. Didn’t you know what would happen?
d. Only A and B

A

a. Why did you ignore what we agreed to?

107
Q

A clearly defined outcome that describes what you want to accomplish is:
a. A performance standard
b. A goal
c. An action plan
d. Net revenue

A

b. A goal

108
Q

Which of these is NOT a part of SMART goal setting:
a. Measurable
b. Time-bound
c. Special
d. Achievable
e. Relevant

A

c. Special

109
Q

Herzberg’s two-factor theory states that “hygiene” factors in the workplace such as pay, working conditions, and job security will cause dissatisfaction in employees when they are lacking but do not motivate employees when adequate

True of false

A

True

110
Q

Which of these is NOT a best practice for effective feedback? (page 294)
a. Basing feedback on observable behavior
b. Reinforcing what has been done well
c. Providing the one best way to proceed
d. Asking for their solution

A

c. Providing the one best way to proceed

111
Q

To successfully align with an organization’s culture:
a. Ask the HR department
b. Observe values, norms, customs, and behaviors
c. Be professional and be yourself
d. None of the above

A

b. Observe values, norms, customs, and behaviors

112
Q

MIT’s human dynamics laboratory found that patterns of communication were the most important predictor of a team’s success. Communication characteristics of successful teams include:
a. Members take breaks to explore outside the team
b. Members carry on side conversations within the team
c. Everyone on the team talks and listens in roughly equal amounts
d. All of the above

A

d. All of the above

113
Q

This author studied successful people and organizations and prescribed that we adopt habits including putting first things first; seeking first to understand, then to be understood and sharpening the saw.
a. Marcus Buckingham
b. Warren Bennis
c. Stephen Covey
d. Daniel Pink
e. None of the above

A

c. Stephen Covey

114
Q

When we overuse our strengths, they can become weaknesses. Which of the social/behavioral temperaments might become emotional, unrealistic, and hot-headed?
a. Optimistic
b. Calm
c. Decisive
d. Analytical

A

a. Optimistic

115
Q

Which one of these is NOT a goal of action-centered leadership?
a. Achieving the task
b. Building and maintaining an effective team
c. Creating an executive career path
d. Developing individual employees

A

c. Creating an executive career path

116
Q

You maintain your company’s community advocacy website and the site is not getting much traffic. What can you use to attract more attention to their website?
a. XR
b. SEO
c. Pluggin
d. Website builder

A

b. SEO

117
Q

A “small” breach of confidentiality….
a. Can safely be ignored
b. Is less likely to create damage for the organization
c. Has the potential to seriously endanger a business
d. Is usually unintentional
e. Is not unethical or illegal

A

c. Has the potential to seriously endanger a business

118
Q

A task that can only be done after another task is completed is called a ____task.
a. Dependent
b. Deliverable
c. Precedent
d. Concurrent
e. Priority

A

a. Dependent

119
Q

“The next physical activity that needs to be engaged in, in order to move the current reality toward completion”, is the definition of what term?
a. Project
b. Priority
c. Task
d. Next Action
e. None of the above

A

d. Next Action

120
Q

What is the name of the time management tool that logs all activity in any given day?
a. Time Management Matrix
b. Paired Comparison Matrix
c. Activity (or Utilization) Log
d. In-Between Task list
e. Not-to-do List

A

c. Activity (or Utilization) Log

121
Q

When an unreasonable request is made – or a reasonable one that you can’t realistically meet due to circumstances – your first step should be…
a. Acknowledge that you understand what is being asked and want to help
b. Offer your new terms
c. Seek managerial support
d. Explain your competing priorities
e. None of the above

A

a. Acknowledge that you understand what is being asked and want to help

122
Q

Constructive conflict:
a. Can lead to better decisions and more creative problem solving
b. Is a contradiction in terms – conflicts cannot be constructive
c. Happens when people feel free to respectfully express differing needs
d. Can create a more dynamic conversation
e. “Can lead to better decisions and more creative problem solving,” “Happens when people feel free to respectfully express differing needs,” AND “Can create a more dynamic conversation”

A

a. Can lead to better decisions and more creative problem solving

123
Q

In regard to emotional intelligence, what is social awareness?
a. Your ability to accurately understand your own emotions
b. Your ability to use self-awareness to positively direct your behavior
c. Your ability to accurately identify and understand the emotions of others
d. Your ability to manage interactions with others successfully

A

c. Your ability to accurately identify and understand the emotions of others

124
Q

Which of the following statements is an example of prescriptive feedback?
a. “The report could use more graphics to help illustrate the information”
b. Your presentation lacked substance, but I still found it entertaining
c. The group failed to meet the established goals of the project
d. You used the wrong checklist: that’s why you missed this step
e. I don’t know why you keep double-booking appointments

A

a. “The report could use more graphics to help illustrate the information”

125
Q

You are made aware of a job opportunity that isn’t yet advertised to the general public. This is an example of: (search: job market)
a. The formal job market
b. The informal job market
c. The informational job market
d. Insider trading
e. None of the above

A

b. The informal job market

126
Q

All of the following are strategies for proofing your written work except:
a. Get outside perspective
b. Print your work
c. Rely on your computer’s spell check feature
d. Read aloud
e. Take feedback into consideration

A

c. Rely on your computer’s spell check features

127
Q

Which of the following is an example of effective social awareness?
a. Verifying your interpretations of other people’s emotions by asking questions
b. Talkin about your emotions before they erupt
c. Understanding your emotional tendencies when under stress
d. Not allowing emotions to dictate your behavior
e. Using emotional “mistakes” as lessons

A

a. Verifying your interpretations of other people’s emotions by asking questions

128
Q

Intended meaning can often be misunderstood in writing. Therefore, in the workplace, it is typically advised to avoid written attempts at: (Select all that apply)
a. Humor
b. Sarcasm
c. Sympathy
d. Excitement
e. All of the above

A

a. Humor
b. Sarcasm

129
Q

Poor word choice include:
a. Buzzwords
b. Exaggerations
c. Obscure acronyms
d. Overly technical terms
e. All of the above

A

e. All of the above

130
Q

All of the following are helpful practices when receiving negative feedback except:
a. Ask questions to gain charity and restate what you’re hearing to ensure accuracy
b. Concentrate on feedback that is based on fact or comes from people whose opinions matter
c. When emotions are running high, request to pause the conversation
d. Dismiss messages from those who deliver feedback poorly
e. Demonstrate willingness and ability to develop by taking action

A

d. Dismiss messages from those who deliver feedback poorly

131
Q

All of the following statements regarding body language are true except:
a. It is ambiguous and difficult to read with perfect accuracy at all times
b. Ther are generally agreed upon interpretations
c. Interpretations can vary by culture and other established social norms
d. It is the most powerful contributing factor in the meaning derived from communication
e. All of the above statements are true

A

e. All of the above statements are true

132
Q

When posting on any social media tool (including Facebook, Twitter, etc.) always assume your words and photos:
a. Can and will be found by current and future employers, regardless of privacy settings
b. Will be judged by others as a reflection of your character
c. Will remain available online forever
d. May create professional consequences for personal activities
e. All of the above

A

e. All of the above

133
Q

Which of the following statements regarding negotiations in untrue?
a. Women are significantly more uncomfortable doing it
b. Women who fail to negotiate salaries at the start of their careers could leave up to $2 million on the table
c. Negotiations are naturally adversarial and antagonistic
d. Negotiation is defined as a discussion aimed at reaching an agreement
e. Even a small concession creates good will in the negotiation process

A

c. Negotiations are naturally adversarial and antagonistic

134
Q

Which of the following statements is true regarding travel itineraries? (search: travel itinerary)
a. A travel itinerary is a document that outlines all steps of travel
b. A travel itinerary is presented in the order in which the traveler would need the information
c. When creating a travel itinerary, account for every moment of the trip to ensure no component is left unaddressed
d. When creating a travel itinerary, pay close attention to time zone changes
e. All of the above statements are true

A

e. All of the above statements are true

135
Q

Completing one task after another in order of priority is the definition of what term?
a. Serial tasking
b. Background tasking
c. Switch tasking
d. Rapid refocus
e. None of the above

A

a. Serial tasking

136
Q

The success or failure of a project is based on objective facts, including which of the following?
a. Was the project completed?
b. Was the project completed on (or under) budget?
c. Was the project completed on time?
d. Did the project meet the original goal or stated business objective?
e. All of the above

A

e. All of the above

137
Q

According to productivity expert Brian Tracy, every minute spent planning saves how much time in execution?
a. 1 minute
b. 10 minutes
c. 1 hour
d. 100 minutes
e. No verifiable time savings

A

b. 10 minutes

138
Q

A policy that dictates exactly how long documents should be kept and when/how they should be properly disposed of is call a ___________ policy.
a. Paper handling
b. Document retention
c. Confidentiality
d. Information security
e. None of the above

A

b. Document retention

139
Q

The cost of an alternative that must be foregone in order to pursue a certain action is the definition of what term?
a. Opportunity cost
b. Economic scarcity
c. Time wasters
d. Interruptions
e. None of the above

A

a. Opportunity cost

140
Q

Which of the following are best practices for paper filing systems?
a. Keep related items together
b. Organize by purpose, rather than by type
c. Start with broad categories, and then narrow down by creating subcategories
d. All of the above are best practices

A

d. All of the above are best practices

141
Q

The process of doing all items that are similar in nature in one period of time to reduce ramp up and slow down time is known as what?
a. Multitasking
b. Serial tasking
c. Background tasking
d. Time blocking
e. Batching

A

e. Batching

142
Q

According to research, how long does it rake on average to develop a new habit or break an old one? (search: develop good habits)
a. 21 days
b. 45 days
c. 66 days
d. 365 days
e. There is no verifiable average

A

c. 66 days

143
Q

All of the following characteristics describe “events” except:
a. Use procedural rules and require minutes
b. An occurrence, happening or activity wherein something notable takes place
c. Are often larger in scale and tend to require more resources, planning and time
d. Can take place in-person or virtually
e. Are typically special in nature

A

a. Use procedural rules and require minutes

144
Q

The understanding that work will expand or contrast to fill the time available for its completion is known as:
a. Parkinson’s Law
b. Pareto’s Principle
c. The Peter Principle
d. Robert’s Rules of Order
e. Murphy’s Law

A

a. Parkinson’s Law

145
Q

Which videoconferencing software supports multiple channels of private conversations, post-conference video recording editing, and offers seamless integration with hundreds of third-party applications? (search: videoconference)
a. Zoom
b. WebEx
c. SeeMe
d. Microsoft Teams

A

d. Microsoft Teams

146
Q

Malware includes all of the following except:
a. Trojan horse
b. Spyware
c. Virus
d. Spam

A

d. Spam

147
Q

What is the legal term for ownership of intangible assets such as ideas, art, music, movies, and software?
a. Copyright
b. Intellectual property
c. License
d. Security

A

b. Intellectual property

148
Q

Steps Recorder and Timeline are unique features of which OS?
a. Chrome OS
b. Linux
c. Mac OS
d. Microsoft Windows

A

d. Microsoft Windows

149
Q

Which is NOT a Productivity Suite?
a. Google Workspace
b. Microsoft 365
c. Exchange Model
d. Adobe Creative Cloud

A

c. Exchange Model

150
Q

Simple tools or web apps such as Amazon Assistant or Past Pass, that can be added to your web browser to customize and ease your browsing experience are called:
a. Library
b. Web tracking
c. Collections
d. Extensions

A

d. Extensions

151
Q

Which of the following is a simple tool that can improve your participation in a video conference?
a. Snip & Sketch
b. Smart plug
c. Solid state drive
d. Light ring

A

d. Light ring

152
Q

Nicole must put together a travel itinerary including flight, lodging, and rental car. She can use an aggregator site, which will search multiple sites at once and return one results list. An example of this is:
a. Yelp.com
b. Triadvisor.com
c. Kayak. Com
d. Tripit.com

A

c. Kayak.com

153
Q

A virtual network allowing users to share documents and resources across the globe is called:
a. VPN
b. Software suite
c. The cloud
d. Social networking

A

c. The cloud

154
Q

A software acquisition model where you pay a monthly subscription fee instead of purchasing the entire product all at once and then download all or parts of the software packing is called:
a. Package
b. Software as a service
c. Consumption license
d. Business-to-business purchase

A

b. Software as a service

155
Q

Which of the following is NOT true of cloud computing?
a. It is seemingly unlimited capacity for a fee
b. It is synonymous with the term internet
c. It has no maintenance responsibilities
d. It is more secure than your laptop

A

b. It is synonymous with the term internet

156
Q

Business can market their products for free using sites such as Facebook and Twitter. These are examples of what kind of sites?
a. Social media
b. Software as a service
c. Business-to-business
d. File-sharing

A

a. Social media

157
Q

A secure website has what at the beginning of the URL?
a. http:
b. https:
c. ftp:
d. hssp:

A

b. https:

158
Q

Which of the following is a tool in the Microsoft Windows operating system that enable you to quickly capture & annotate screenshots, photos and other images with your pen, touch, or mouse and then share them?
a. Video editor
b. Power Bi
c. Snip & Sketch
d. Sway

A

c. Snip & Sketch

159
Q

This browser is supported across all operating platforms, has a large extension library and built-in tools such as language translator giving it the largest global market share.
a. Microsoft Edge
b. Firefox
c. Safari
d. Google chrome

A

d. Google chrome

160
Q

What term is defined as using technology to automate tasks that once required humans?
a. Hyperautomation
b. Virtual reality
c. Terminator connector
d. Process RAM

A

a. Hyperautomation

161
Q

An online shopping site where consumers complete the entire shopping and purchasing process online is an example of:
a. Consumer-to-consumer
b. Business-to-consumer
c. Business-to-business
d. Consumer-to-business

A

b. Business-to-consumer

162
Q

Coaching is advice intended to correct a work-related problem.

True or False
A

False

163
Q

When trying to initiate change, it is natural to encounter resistance from others. The best way to deal with resistance to change is to ignore it until people see for themselves how well the change works out.

True or False
A

False

164
Q

The success of almost everyone in an organization relies primarily upon their:
a. Competence
b. Ability to interact effectivity with people
c. Credibility
d. Motivation

A

b. Ability to interact effectivity with people

165
Q

In order to boost motivation and morale, managers can:
a. Give feedback frequently
b. Establish a personal connection with team members
c. Use stories, anecdotes, and word pictures to describe the future and create a shared history for team members
d. All of the above
e. Only A and B above

A

d. All of the above

166
Q

Which of these are NOT part of Maslow’s Hierarchy of Needs?
a. Safety
b. Esteem
c. Self-actualization
d. Pay

A

d. Pay

167
Q

The coordination of work tasks so they are completed efficiently and effectivity with and though other people is known as: (search: coordinating work)
a. Six Sigma
b. Management
c. Leadership
d. Process improvement

A

b. Management

168
Q

A corporate enterprise is an organization whose mission combines revenue growth and profits with supporting the physical and social environment and stakeholders.

True or False

A

False

169
Q

The concepts of emotional intelligence, management by objectives, and knowledge work would be considered part of this school of management theory:
a. Humanitarian
b. Behavioral
c. Modern
d. Classic

A

c. Modern

170
Q

Mangers should create an action plan for performance objectives that includes:
a. Tasks and timelines
b. Assignments and resources
c. Supporting factors and restraining forces
d. All of the above
e. A and B only

A

d. All of the above

171
Q

Decision fatigue is the deteriorating quality of decisions when we are called upon to make numerous decisions in a limited time. Which of these is NOT a tool for minimizing decision fatigue:
a. Sleep on it
b. Use checklists whenever possible
c. Put a time limit on the decision
d. All of above are tools for sidestepping decision fatigue
e. None of the above are tools for sidestepping decision fatigue

A

d. All of above are tools for sidestepping decision fatigue

172
Q

You’re writing an email to Amy and want to include Brian in the exchange. Brian doesn’t need to take action but would appreciate the information as a courtesy. Where should Brian’s email information be added?
a. The “to” line
b. The “cc” line
c. The “bcc” line
d. The body of the email message
e. The subject line of the email message

A

b. The “cc” line

173
Q

The context of communication refers to which of the following?
a. The physical location where the communication is happening
b. The individuals involved in the communication and the unique relationships that exist between them
c. The reason the communication is taking place
d. The surrounding environment influences and existing circumstances in which the communication takes place
e. All of the above

A

e. All of the above

174
Q

Constructive criticism should be offered:
a. Honestly, without regard for the receiver’s feelings
b. In private
c. Publicly to help others avoid the same mistakes
d. Using “you” language to emphasize the other person’s actions
e. None of the above

A

b. In private

175
Q

Your co-worker is anxiously telling you about an impending deadline for a project she’s working on. When she’s done, you say, “Wow, it sounds like you’re really stressed about this. What’s creating this anxiety? What two verbal active listening skills have you utilized?
a. Reflecting and probing
b. Clarifying and encouraging
c. Mirroring and paraphrasing
d. Probing and encouraging
e. None of the above

A

a. Reflecting and probing

176
Q

Of the 5 levels of leadership outlined by John Maxwell, which is the lowest, weakest and most ineffective form of leadership?
a. Level 1: Position
b. Level 2: Permission
c. Level 3: Production
d. Level 4: People development
e. Level 5: Pinnacle

A

a. Level 1: Position

177
Q

Another way to think of managing up is:
a. Manipulation
b. Influencing someone who has authority over you
c. Pushing yourself on others
d. Disrespecting organizational hierarchy
e. Trying to control others

A

b. Influencing someone who has authority over you

178
Q

With regards to best practices for email management, which of the following is NOT one of the 5 possible processing options for email?
a. Mark it Unread
b. Delete it
c. Do it
d. Delegate it
e. Archive it

A

a. Mark it Unread

179
Q

Which of the following is NOT one of the three reasons that physical space becomes disorganized?
a. You have too much stuff
b. The things you have don’t have a place where they belong
c. You possess the personality type for disorganization
d. You don’t put things back where they belong
e. None of the above

A

c. You possess the personality type for disorganization

180
Q

A task that can be completed at the same time as other tasks is called a _______________ task.
a. Dependent
b. Deliverable
c. Precedent
d. Concurrent
e. Priority

A

d. Concurrent

181
Q

All of the following are best practices regarding meeting minutes except:
a. Meeting minutes reflect the truly important information
b. When capturing notes during the meeting, do not attempt to write exactly what was said word for word or in complete sentences; instead use bullet points keywords and short phrases
c. Always include emotions and personal perceptions to fully demonstrate the intent of the speaker
d. Always note the accurate order of discussion even if it doesn’t match the agenda
e. All are best practices

A

c. Always include emotions and personal perceptions to fully demonstrate the intent of the speaker

182
Q

Items that fall into Q2 in the Time Management Matrix are considered:
a. Necessity (High Urgency and High Importance)
b. Waste (Low Urgency and Low Importance)
c. Productivity (Low Urgency and High Importance)
d. Distraction (High Urgency and Low Importance)
e. None of the above

A

c. Productivity (Low Urgency and High Importance)

183
Q

A ______________ does not store your files locally but accesses programs and information through the internet.
a. MacBook Pro
b. Chromebook
c. Microsoft Surface
d. Samsung S10

A

b. Chromebook

184
Q

Liam can enjoy significant hardware and software savings by using which of the following on a tablet instead of full-sized software packages?
a. Packaged software
b. Web Apps
c. Bluetooth
d. Collaboration Tools

A

b. Web Apps

185
Q

A superior video editor, a preview utility, and a streaming music service are features of which operating system?
a. Microsoft Windows
b. Android
c. Mac OS
d. Chrome OS

A

c. Mac OS

186
Q

Because they utilize modest security measures, data using a(n) what kind of connection is vulnerable to being captured and read by hackers?
a. LAN
b. NFC
c. VPNs
d. Public Wi-Fi

A

d. Public Wi-Fi

187
Q

In response to the shift toward a remote workforce and shrinking need for physical office space, many companies have introduced the concept of:
a. Desk hoteling
b. Product suites
c. The Internet of Things
d. Permanent desk locations

A

a. Desk hoteling

188
Q

Which service analyzes how a potential customer found your company website?
a. B2C
b. Google analytics
c. CNET
d. Website builder

A

b. Google analytics

189
Q

What kind of license provides a flexible range of protections and freedoms?
a. Creative community
189. What kind of license provides a flexible range of protections and freedoms?
a. Creative community
b. Creative commons
c. Common community
d. Connected collaboration

A

b. Creative commons

190
Q

Which of the following is not a strength and benefit of cloud storage?
a. Virtually limitless storage
b. Always backed up
c. Data security
d. Accessible without internet

A

d. Accessible without internet

191
Q

In contrast to modern organizations, “Old-Style” organization focus on:
a. Competition
b. Efficiency
c. Quantity and costs
d. Rules
e. All of the above

A

e. All of the above

192
Q

Twenty-first century business leaders must be able to:
a. Bring out the best in a diverse workforce
b. Minimize change and uncertainty
c. Identify the best way to complete work tasks
d. Access the greatest amount of information as possible
e. All of the above

A

a. Bring out the best in a diverse workforce (page 245)

193
Q

Which of the following statements is true regarding conflict in the workplace?
a. Conflict does not place any significant strain on business resources
b. Conflict must involve a real threat to comfort, security, or survival
c. Conflict can be constructive or destructive, depending on how its handled
d. Conflict only harms those directly involved
e. Conflict never yields positive outcomes

A

c. Conflict can be constructive or destructive, depending on how its handled

194
Q

“A belief that actually causes the effect that makes the belief true” is the definition of
a. self-fulfilling prophecy
b. persuasion
c. influence
d. negotiation
e. confidence

A

a. self-fulfilling prophecy

195
Q

Which of the following statements is a correctly written affirmation? (Search: affirmations)
a. I am successful today and every day
b. I will be successful today
c. I won’t make mistakes today
d. You are a successful person
e. All of the above

A

a. I am successful today and every day

196
Q

Which of the following statements best describes “direct” people?
a. They are expressive and readily share their feelings
b. The are reserved and formal
c. They are forceful, extroverted, and face-paced
d. They are cautious, introverted, and slower-paced
e. They to favor facts, data, and tasks over relationships and feelings

A

c. They are forceful, extroverted, and face-paced

197
Q

All of the following are examples of formatting tools except:
a. Line breaks
b. Adjectives
c. Font size
d. Bullet points
e. Italics

A

b. Adjectives

198
Q

When managing email for others, what factors should be considered?
a. The level of involvement by the administrative professional
b. The specific rules the administrative professional will follow
c. The system by which the account owner and the administrative professional will communicate regarding who is doing what
d. Only the first two must be considered
e. All of the above should be considered

A

e. All of the above should be considered

199
Q

“Achieving maximum productivity with minimum wasted effort of expense” is the definition of what term?
a. Effectiveness
b. Efficiency
c. Projects
d. Tasks
e. None of the above

A

b. Efficiency

200
Q

What is the name of the leading professional membership association for the project, program, and portfolio management professional?
a. The Project Management Institute
b. The Program Managers Association of America
c. The International Project Managers Association
d. The Project Management Collective
e. None of the above

A

a. The Project Management Institute

201
Q

All of the following are best practices for creating an effective virtual filing system except:
a. Keep individual files in the root directory outside of folders
b. Use a logical hierarchical structure
c. Mirror the structure of your paper filing system as much as possible
d. Files should start general and become more specific as they go deeper
e. All are best practices

A

e. All are best practices

202
Q

Which of the following statements is true regarding the email inbox?
a. It is the actual folder where new email messages are received
b. It should be used as a temporary holding place
c. It is where unprocessed messages should live
d. Any messages that has already been processed should not live in the inbox
e. All of the above statements are true

A

e. All of the above statements are true

203
Q

When managing projects what does “deliverable” refer to?
a. The goals and parameters
b. The group of people involved in the project
c. The order in which tasks must be completed
d. The specific, tangible outcomes produced as a result of the project
e. None of the above

A

d. The specific, tangible outcomes produced as a result of the project

204
Q

Today’s administrative professional must posses the skills necessary to use which of the following tools in their daily job responsibilities?
a. Videoconferencing
b. Social Media
c. Cybersecurity protocols
d. All of the above

A

d. All of the above

205
Q

Creating what kind of folders can make handling email easier by automatically sorting email according to established rules and filters?
a. Holding
b. Spam
c. Manilla
d. Search

A

d. Search

206
Q

During video conference, the administrative professional is responsible for: (Search: videoconference)
a. Preparing slides and visuals
b. Taking virtual attendance
c. Edit the recording of conference
d. All of the above

A

d. All of the above

207
Q

The best way to avoid spyware and adware is to install and run what kind of software?
a. Disk optimization
b. Spam
c. Anti-virus
d. Cloud storage

A

c. Anti-virus

208
Q

Team leaders that others want to support will do all these EXCEPT: (answer found on module 4 video, “Ten Tips for Being a Leader People Want to Support.”
a. Be a good listener
b. Admit failures and mistakes to them
c. Postpone confronting poor performance until the time is right
d. Praise even minor improvements and achievements

A

Postpone confronting poor performance until the time is right (time: 45.20

209
Q

Pros and cons lists and Criteria Assessments are used as tools in:
a. Decision making
b. problem solving
c. risk assessment
d. Productivity improvement

A

a. Decision making

210
Q

Which of these would NOT be characteristics of a high performing team: (Search: high-performing teams)
a. Generates options and new ideas
b. Consists mostly of self-starters
c. Team members compete with one another
d. Has a sense of urgency and works to deadlines

A

c. Team members compete with one another

211
Q

Managers should create an action plan for performance objectives that include:
a. Tasks and timelines
b. Assignments and resources
c. Supporting factors and restraining forces
d. All the above
e. A and B only

A

d. All the above

212
Q

Considered to be the father of the scientific school of management, his goal was to identify the one best way to carry out any task:
a. Frederick Taylor
b. Peter Drucker
c. Frederick Herzberg
d. Kenneth Blanchard

A

b. Peter Drucker

213
Q

A team is a group of people who are working on the same project.

True or False
A

False

214
Q

Which of these can sabotage individual or team performance?
a. Lack of necessary resources
b. Public criticism
c. Support for improvement efforts
d. Unclear instructions and priorities
e. A, B, and D

A

e. A, B, and D

215
Q

The Behaviorist/Human Relations School of Management focuses on all of the following factors EXCEPT:
a. What motivates people’s behavior
b. Group dynamics
c. Maximizing work efficiency
d. Interpersonal relationships at work

A

c. Maximizing work efficiency

216
Q

Which of the following are part of internet research?
a. Support
b. Reasonable
c. Accuracy
d. Credibility
e. All of the Above

A

e. All of the Above

217
Q

Which of the following is NOT a way to adapt to new technology?
a. Make Notes
b. Always make sure you have back-ups of your work
c. Build extra time into your schedule
d. Ask IT questions as you learn

A

d. Ask IT questions as you learn

218
Q

Who introduced the idea of bureaucracy as characterized by division of labor based on skills, promotions based on competence, a well-defined hierarchy and complete records and written rules?

a. Henri Fayol
b. Max Weber
c. Frederick Taylor
d. Chester Barnard

A

b. Max Weber

219
Q

Which of the following is phase two of the business life cycle?
a. Decline or Renewal
b. Launch
c. Growth
d. Shake-Out
e. Maturity

A

c. Growth

220
Q

__________ is the description of steps to be taken to arrive at the vision. It shows the path to get there.

a. Leadership
b. Vision
c. Mission
d. Values

A

c. Mission

221
Q

Which of the following is NOT one of the four key elements of emotional intelligence?
a. Self-Awareness
b. Relationship Management
c. Social Awareness
d. Honesty
e. Self-Management

A

d. Honesty

222
Q

_______ Two-Factor Theory: A satisfied employee is not necessarily a motivated employee, but a dissatisfied employee is definitely not motivated.

a. Frederick Herzberg
b. Max Weber
c. Chester Barnard
d. Henri Fayol

A

a. Frederick Herzberg

223
Q

Which of the following is a way performance can be sabotaged?
a. Criticizing or discipling in public, not with the goal of helping but to punish
b. Making Threats
c. Setting unclear expectations
d. Giving lectures and refusing to listen
e. All of the Above

A

e. All of the Above

224
Q

What is step 5 of the problem-solving process?
a. Generate alternative solutions
b. Choose the best alternative
c. Evaluate and follow-up
d. Gather and analyze relevant information

A

b. Choose the best alternative

225
Q

Which of the following is NOT a way to manage up?
a. Manipulation
b. Playing Politics
c. Mind Games
d. All of the Above

A

d. All of the Above

226
Q

________ is when the PM is tasked with defining exactly what needs to be achieved.
a. Planning
b. Initiating
c. Executing
d. Monitoring & Controlling

A

b. Initiating

227
Q

___________ is your ability to accurately identify and understand the emotions of others.
a. Relationship Management
b. Social Awareness
c. Self-Awareness
d. Self-Management

A

b. Social Awareness

228
Q

Which of the following is NOT part of SMART goals?
a. Marketing
b. Time-Bound
c. Specific
d. Achievable

A

a. Marketing

229
Q

What is the ability to generate new ideas and/or new connections between ideas?
a. Decision Making
b. Critical Thinking
c. Creativity
d. Assumptions

A

c. Creativity

230
Q

Which of the following describes needs such as food, water, warmth, rest?
a. Safety Needs
b. Belongingness and Love Needs
c. Esteem Needs
d. Physiological Needs

A

d. Physiological Needs

231
Q

Which of the following is NOT a motivating behavior for an optimist?
a. Encourage them to express themselves
b. Get to know them and be optimistic
c. Explain ‘why’
d. Give them assignments that provide social interaction

A

c. Explain ‘why’

232
Q

Phase Two: ____________ is when organizations experience rapid growth. Challenges include managing revenue, managing effectively, and dealing with competition.
a. Shake-Out
b. Decline
c. Launch
d. Growth

A

d. Growth

233
Q

What is the final phase of team development?
a. Norming
b. Forming
c. Performing
d. Storming

A

c. Performing

234
Q

A ____________ is an interconnected ecosystem where devices and people are all connected via the internet, changing the way we live and do business.
a. Networked Society
b. VPN
c. Wireless Fidelity
d. LAN

A

a. Networked Society

235
Q

Google Chrome, Apple Safari, Mozilla Firefox, and Microsoft Edge are all search engines.
a. True
b. False

A

False

236
Q

The _________ app can scan a business card and add a new contact by default and translate text into many different languages.
a. MS Office
b. Office Lens
c. Google Lens
d. Adobe Illustrator

A

c. Google Lens

237
Q

Which best described inflection?
a. The rate at which words are spoken.
b. The degree of sound intensity or loudness
c. The stress placed upon a specific word or words to underscore importance.
d. The rhythmic up and down of the voice, which shapes words.

A

d. The rhythmic up and down of the voice, which shapes words.

238
Q

Which of the following is NOT a way to receive positive feedback?
a. Listen, Gain, Clarity, and Manage Emotions
b. Show Gratitude and Acceptance
c. Take Note for the Future
d. Don’t Deflect the Attention

A

a. Listen, Gain, Clarity, and Manage Emotions

239
Q

Which of the following is NOT a stage of a project?
a. Executing
b. Planning
c. Monitoring
d. Feedback

A

d. Feedback

240
Q

Performing two or more tasks at the same time’ is an example of _______?
a. Serial Tasking
b. Action Items
c. Batching
d. Multitasking

A

d. Multitasking

241
Q

Which of the following is NOT a way to adapt to new technology?
a. Make Notes
b. Always make sure you have back-ups of your work
c. Build extra time into your schedule
d. Ask IT questions as you learn

A

d. Ask IT questions as you learn

242
Q

Which of the following are part of internet research?
a. Support
b. Reasonable
c. Accuracy
d. Credibility
e. All of the Above

A

e. All of the Above

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