Practice Exam

Question 1

(Fill in the blank) In his work on defining the need for a space delivery project, Hector uses the _________ approach, which focuses on the real estate function of the space.

a. needs-based
b. reality-based
c. inside-out
d. outside-in

Answer 1

d. outside-in

Question 2

(Fill in the blank) The facility manager notices that the employee population at the site has been dropping. This tends to _________ the facility management workload.

a. increase
b. decrease
c. have no effect on
d. first increase, then decrease

Answer 2

a. increase

Question 3

(Fill in the blank) William is curious to know the _________ of the asset, defined as the time an asset takes to decline from maximum value to no value.

a. asset value
b. depreciation schedule
c. predicted economic life
d. variable expense sheet

Answer 3

c. predicted economic life

Question 4

As a facility manager, Enrique has responsibilities such s benchmarking, management of audits, and evaluating the effectiveness of service. What kind of function do these responsibilities represent?

a. communication
b. finance
c. quality assessment
d. general administrative support

Answer 4

c. quality assessment

Question 5

Jerry is responsible for the organization, direction and coordination of tasks accomplished to fulfill a chosen facilities strategy. This describes:

a. project cycling.
b. strategic planning.
c. project management.
d. facilities management.

Answer 5

c. project management

Question 6

Being designated the project manager, Corinne’s primary role is to:

a. lead and coordinate the project.
b. assign all project work tasks.
c. obtain and disperse project funds.
d. report progress to government agencies.

Answer 6

a. lead and coordinate the project.

Question 7

If Annie is to maintain positive control of the project budget, which of the following would be considered a necessary consideration?

a. once the budget is approved, it remains flexible.
b. recognize project costs when they are paid, not when they are committed
c. compare actual expenditures against commitments.
d. forecast of actual versus projected expenditures at project initiation.

Answer 7

c. compare actual expenditures against commitments.

Question 8

In setting up a contingency fund for the project, a junior member of the team asks the project manager why such funds might be used. Which of the following would not be a reason to use a contingency fund?

a. underestimating the preliminary project budget
b. assigning only credentialed staff to work on the project.
c. change orders caused by unknown field conditions found during demolition.
d. improperly specified items that must be returned, resulting in restocking charges.

Answer 8

b. assigning only credentialed staff to work on the project.

Question 9

Erik will soon be working on his department’s space delivery project. This kind of project begins with:

a. defining the need.
b. planning the solution
c. acquiring the space.
d. designing the space.

Answer 9

a. defining the need.

Question 10

Rudolph explained to his guest visiting the company that the level of service considered basic of standard in a corporate-owned facility is often:

a. subject to local code.
b. implied by custom or tradition.
c. specified in the lease agreement.
d. subject to month-to-month variation.

Answer 10

b. implied by custom or tradition.

Question 11

Since she manages corporate-owned facilities, Judy should base the level of needed security primarily on:

a. police suggestions.
b. expected problems.
c. customer satisfaction.
d. business requirements.

Answer 11

d. business requirements.

Question 12

As Bryant will be overseeing the creation of the facility management database, he has input on what information will be included. Typically, such databases include all of the following detailed information about the business except its:

a. people
b. operations
c. history
d. competition

Answer 12

d. competition

Question 13

(Fill in the Blank) The facility manager is happy with the space planning software because it allows her to create a __________ by using the computer.

a. budget
b. drawing
c. prospectus
d. spreadsheet

Answer 13

b. drawing

Question 14

In Rachael’s organization, there is a row of management offices, each of which has its own style of furniture, carpet color, and wall finishes. This arrangement indicates:

a. centralized management
b. deferred maintenance.
c. independent thinking.
d. harsh regimentation.

Answer 14

c. independent thinking.

Question 15

(Fill in the blank) Noreen needs to measure ___________. So she will look at the organization’s timelines measured against preset priorities and by customer ratings.

a. expertise
b. efficiency
c. effectiveness
d. responsiveness

Answer 15

d. responsiveness

Question 16

If Katrina is a typical facility manager, then she will devote the greatest proportion of her management attention to:

a. implementation.
b. strategic planning.
c. feedback and evaluation.
d. operations, maintenance, and service delivery.

Answer 16

a. implementation.

Question 17

(Fill in the blank) Fran’s company has taken a(n) __________ approach in which the cost of providing services is bid on by both the in-house facility department and by outsourced companies.

a. leasing
b. customer orientation
c. entrepreneurial
d. partnering

Answer 17

c. entrepreneurial

Question 18

Yvonne has come up with what can accurately be characterized as a robust solution to the problem. As such, the solution:

a. cannot be verbalized.
b. is intolerant of trial and error.
c. depends on a high degree of control.
d. is flexible to accommodate unforeseen charges.

Answer 18

d. is flexible to accommodate unforeseen charges.

Question 19

The work that Fred performs involves the execution of plans, coordination of activities and resources, and day-to-day operations. This is all part of:

a. ethics
b. leadership
c. management
d. facilitation

Answer 19

c. management

Question 20

Liz wants to maximize her staff’s performance. She can do this by all of the following methods except:

a. writing a good job description
b. using clear communication methods.
c. emphasizing the corporate mission statement.
d. performing periodic and systematic appraisals.

Answer 20

c. emphasizing the corporate mission statement.

Question 21

Since Jerry wants the tenant build-out work done right, the best qualified person or group to perform the work is:

a. the building owner.
b. the facility manager.
c. a general contractor.
d. space planning/interior design firm.

Answer 21

d. space planning/interior design firm.

Question 22

Mahmoud, a contractor, wishes to take advantage of the least risky contractual arrangement. Which type of arrangement would that be?

a. firm fixed price
b. fixed price incentive
c. fixed price level of effort
d. fixed price with redetermination

Answer 22

c. fixed price level of effort

Question 23

(Fill in the blank) Phil purchased paint to use in the overall building renovation project. This paint is an example of a(n) ___________ expense.

a. capital
b. equity
c. leased
d. operating

Answer 23

a. capital

Question 24

24. Bill and Frank have started a business together, which is currently in the start-up phase in its evolution. They should therefore expect there to be:

a. low risk and a negative cash flow.
b. low risk and a positive cash flow.
c. high risk and a negative cash flow.
d. high risk and a positive cash flow.

Answer 24

c. high risk and a negative cash flow.

Question 25

Caroline is gauging the financial performance of an investment based on the total money invested. This is characteristic of:

a. ROA.
b. ROC.
c. ROE.
d. ROI.

Answer 25

d. ROI.

Question 26

(Fill in the blank) Facility management budgets should be based on ___________ and on the action plans devised to carry out business objectives.

a. corporate business plans
b. design-intent drawings
c. building schematics
d. similar building budgets

Answer 26

a. corporate business plans

Question 27

The experienced facility manager admitted to his friend that facility budgets are more challenging than budgets of other departments because facility budgets:

a. have fragmented costs among several cost centers.
b. have different GAAP guidelines.
c. cannot easily be reconciled.
d. are the most costly.

Answer 27

a. have fragmented costs among several cost centers.

Question 28

(Fill in the blank) Joanne is reviewing the company’s attributable costs. These costs are know as ___________ costs.

a. deductible
b. negotiated
c. pass-through
d. standardized

Answer 28

c. pass-through

Question 29

The facility manager would like to accommodate reorganizations and reduce the cost of churn. To do this, he is best advised to:

a. move people, not furniture.
b. clarify standards.
c. make walls temporary.
d. enforce standards.

Answer 29

a. move people, not furniture.

Question 30

Ginger works for a large automotive corporation that has a great deal of money invested in its expensive capital and fixed equipment. Its likely preferred method of occupancy is:

a. leasing.
b. offshoring.
c. ownership.
d. rotation.

Answer 30

c. ownership.

Question 31

(Fill in the blank) Andrew wants the type of lease that rests the highest degree of responsibility for control of the property and payment of operating costs with the tenant. This is a ___________ lease.

a. gross
b. net
c. double-net
d. triple-net

Answer 31

d. triple-net

Question 32

The facility manager has heard a rumor that a rather new tenant might have to vacate the property before the end of its lease. In this situation, the initial buyout offer should come from the:

a. tenant.
b. landlord.
c. city.
d. state.

Answer 32

a. tenant.

Question 33

(Fill in the blank) In contrast to the facility management perspective, Margot’s real estate organization views the facility as a building, a commercial property designed to produce revenue. This exemplifies the ___________ view.

a. inside-out
b. outside-in
c. top-down
d. bottom-up

Answer 33

b. outside-in

Question 34

(Fill in the blank) Among the many facility activities in which he is engaged, George should concentrate on ___________ if he wants to yield the best financial and qualitative performance.

a. good strategizing
b. salient negotiation
c. deliberate referencing
d. careful communication

Answer 34

a. good strategizing

Question 35

(Fill in the blank) “In the final analysis,” Greg correctly explained, “it’s ___________ who is most qualified to determine if you are providing quality service.”

a. the customer
b. the government
c. upper management
d. facilities management

Answer 35

a. the customer

Question 36

(Fill in the blank) Penelope is planning a department meeting in which decisions will be made. She should remember that decisions determined by ___________ tend to be the most successful.

a. directive
b. majority rule
c. random chance
d. group consensus

Answer 36

d. group consensus

Question 37

The new facility manager soon realizes that he is facing one of the most common communications challenges facility managers face, which is:

a. making budgetary requests.
b. adapting to new technology.
c. explaining technical issues in nontechnical terms.
d. explaining to subordinates why they are being disciplined or fired.

Answer 37

c. explaining technical issues in nontechnical terms.

Question 38

Woodrow won’t get bogged down in trivial matters, nor will he start out on the wrong foot. He knows that the first key to successful management of facility information is to:

a. assess the existing data.
b. analyze the data for trends.
c. secure management support.
d. incorporate findings into strategies.

Answer 38

a. assess the existing data.

Question 39

Which of the following is a not a benchmark that a facility manager can use to evaluate the success of parking operations?

a. customer satisfaction
b. cost per square foot
c. number of insurance claims
d. square footage of the area

Answer 39

d. square footage of the area

Question 40

For the property manager to measure the various building services, she should:

a. designate a deputy property manager.
b. ensure a fast and fair promotion track.
c. administer a customer satisfaction survey.
d. computerize as many operations as possible.

Answer 40

c. administer a customer satisfaction survey.

Question 41

Drew is in the middle of the build-out project and has asked for the preliminary pricing plan. This plan will determine the build-out’s:

a. general construction and installation costs.
b. fit into the overall flow of each building.
c. manner in which each subcontractor will be paid.
d. expected useful life in the building.

Answer 41

a. general construction and installation costs.

Question 42

(Fill in the blank) In her work on defining the need for a space delivery project, Denise uses the ___________ approach, which focuses on the allocation of space by functional need.

a. needs-based
b. reality-based
c. inside-out
d. outside-in

Answer 42

c. inside-out

Question 43

(Fill in the blank) By developing contingency plans, the facility manager shows that he is the ___________ phase of the project.

a. feasibility
b. strategy
c. implementation
d. follow-through

Answer 43

b. strategy

Question 44

XYZ Electronics is considering purchasing commercial property. In order to avoid environmental liability, it must obtain:

a. police clearance.
b. an EPA certificate.
c. an environmental impact statement.
d. a quit deed from the previous owner.

Answer 44

c. an environmental impact statement.

Question 45

(Fill in the blank) If Chen’s company is at all typical, he should find that the facility management department budget is heavily weighted toward __________ costs.

a. personnel
b. investment
c. research and development
d. equipment and operations

Answer 45

d. equipment and operations

Question 46

A&B Office Products has owned its office building for several decades. It has maintained the building quite well and, as a result, the building has retained its value. This building is considered a(n):

a. asset.
b. liability.
c. fixed expense.
d. variable expense.

Answer 46

a. asset.

Question 47

Geraldine will be combining similar activities into functional areas in preparation of specifications. She is best advised to group staff into:

a. increasing order of expense.
b. decreasing order of expense.
c. logical functional categories.
d. physical location in the building.

Answer 47

c. logical functional categories.

Question 48

(Fill in the blank) The facility manager should remember that ____________ generally implies a wider range of service delivery and greater management responsibility by the service provider.

a. out-tasking
b. outsourcing
c. contracting
d. retraining

Answer 48

b. outsourcing

Question 49

The facility manager knows that the most challenging part of recruiting process when hiring an employee for her department is:

a. complying with regulations.
b. writing an accurate job description.
c. deciding how to advertise the position.
d. consulting with expert in the field.

Answer 49

b. writing an accurate job description.

Question 50

(Fill in the blank) Lately Margaret has been working with colleagues on the ___________, her profession’s promise to society to monitor its members particularly in the areas not expressly covered by law.

a. by-laws
b. constitution
c. standards of procedure
d. professional code of ethics

Answer 50

d. professional code of ethics