PQL Exam 2 Flashcards
digital micrometer
measures variation in products
no two outputs are
alike (snowflakes)
The distribution of items is always a
normal distribution curve
Variation For a product
the difference between the actual part dimensions of one part versus another
variation for a service
the difference between service experience one time to the next
variation for a process
can be present in a number of ways
Goal is to reduce variation
throughout the system
Precise is
consistent
Accurate is
centered around the target
do you want precision or accuracy?
percision
two types of variation
Common cause and Special cause
Common cause variation, natural variation
Bags of sugar being different weight, Only management can identify and reduce this by changing the process
Special cause, assignable cause
Not part of the normal process, Burnt cheerio
management responsibility with special cause
Eliminate it, Providing standard work, training, and enforcement
management responsibly with common cause
Establish what is an acceptable level of natural variation, REDUCE natural variation through continuous improvement
for standard work scientific management is
the one best way
standardized work helps
establish a baseline for future improvement
operator standard work
specific, how to, simple and visual
what do you standardize
Only what impacts the outcome or output
leader standard work
Identifying best practices and sharing knowledge
leader standard work helps ensure the —– —– tasks/—– that have —– —- on results are made a priority
critical few, behaviors, greatest impact
standard work provides
systematic method for all leaders, visual management reminders of key behaviors, and accountability
Benefits of Standard work:
quality and productivity:
- Overall process improvement
- Managerial control
- Learning (employee)
- Training (employer)
leader standard work differs from operator because
Less time, Less detail, Focus on high impact
