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MODULE 1 > PPP147: Communication > Flashcards

PPP147: Communication Flashcards

1
Q

What are the Roles, Missions and Functions of Police? – Police ACT (1990) S. 6 Police (PPUMP)

A

(PPUMP) Keep the peace by:

P – Protecting life and property.

P – Providing Social services.

U – Upholding the law.

M – Maintaining order.

P – Preventing and detecting crime.

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2
Q

Code of Conduct and Ethics – NSWPF Policy (BKCONTRACT)

A

(BKCONTRACT) An employee of NSW Police must:

B – Behave honestly and in a way that upholds the values and the good reputation of NSWPF whether on or off duty.

K – Know and comply with all policies, procedures and guidelines that relate to their duties.

C – Comply with the law whether on or off duty.

O – Only access, use and/or disclose confidential information if required by their duties and allowed by NSWPF policy.

N – Not make improper use of their position or NSWPF information or resources.

T – Treat everyone with respect, courtesy and fairness.

R – Report the misconduct of other NSWPF employees.

A – Act with care and diligence when on duty.

C – Comply with any lawful and reasonable direction given by someone in NSWPF who has authority to give the direction.

T – Take reasonable steps to avoid conflicts of interest, report those that can not be avoided and co-operate in their management. Failure to comply with the Code of Conduct and Ethics may result in management action.

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3
Q

Statement of Values –Police Act S.7 (PUMPSECS)

A

(PUMPSECS) Each member of the NSW Police Force is to act in manner which:

P – Places integrity above all.

U – Upholds the rule of law.

M – Makes efficient and economical use of public resources.

P – Preserves the rights and freedoms of individuals.

S – Seeks to improve the quality of life by community involvement in policing.

E – Ensures that authority is exercised responsibly.

C – Capitalises on the wealth of human resources.

S – Strives for citizen and police personal satisfaction.

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4
Q

Oath of Office – POLICE REGULATION 2015 - REG 7

A

I, do swear that I will well and truly serve our Sovereign Lady the Queen as a police officer without favour or affection, malice or ill-will until I am legally discharged, that I will cause Her Majesty’s peace to be kept and preserved, and that I will prevent to the best of my power all offences against that peace, and that while I continue to be a police officer I will to the best of my skill and knowledge discharge all my duties faithfully according to law. So help me God. - A legally binding vow that enables Original Authority & Discretion. Provides guidance on what to do and how to do it, at a high level. - It requires you to keep the peace, impartially, to the best of your ability, faithfully according to law.

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5
Q

What are 5 Human Rights never justifiably breached by police? (TARPA)

A

(TARPA)

  1. Cannot TORTURE and/or cruel and degrading treatment or punishment.
  2. Cannot place someone under ARBITRARY ARREST and/or detention.
  3. RIGHT to a fair trial.
  4. PRESUMPTION of innocence.
  5. Ban on ARBITRARY INTERFERENCE with privacy, family, correspondence, honour or reputation.
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6
Q

Common law rights and how they underpin actions and decisions of police:

A
  • Common-Law (is judge-made law, like cases- have like punishments).
  • Common law rights (treat everyone fairly without bias). - Guides all our policies and procedures.
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7
Q

The definition of ‘Culture’ is?

A
  • Shared beliefs, values and behaviour.
  • As a result of their race, religion or even something as simple as their job type.
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8
Q

What is ‘Discretion’?

A

Acting according to your own judgement where your authority leaves you free to do so. Enabled by Original Authority.

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9
Q

Lawful sources of Police Discretion:

A

Sources of police Discretion: - LEPRA, Sections 99(1)(a), (1)(b) and (2).
- Common Law powers of the Constable, or the original Authority of the Constable.

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10
Q

Elements of personal communication, By Dr Albert Mehrabian, are broken down into a three percentage rule, What are the percentages?

A

7%-38%-55% (Non verbal)

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11
Q

A NSWP Officer may be justified in breaching human rights. What article numbers reflect these?

A

3, 9, 12.

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12
Q

The Oath of Affirmation for police officers comes from?

A

Police Regulation 2015 (NSW), Clause 7.

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13
Q

What does the SELF acronym components mean?

A

Scrutiny - Would my decision withstand scrutiny by the community and the NSWPF?

Ethical - Is my decision ethical and consistent with the Statement of Values, Oath of Office, and the Code of Conduct and Ethics?

Lawful - Does my decision comply with all laws, regulations, and policies?

Fair - Is my decision fair to my colleagues, community, and family?

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14
Q

An employee of the NSWPF must report misconduct of other NSWPF employees. What POLICY supports this document?

A

Code of Conduct and Ethics - 10.

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15
Q

What are the four components of procedural justice? (Important)

A

Neutrality

Respect

Trustworthiness

Voice

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16
Q

The Crimes Act 1900 (NSW), LEPRA 2002 (NSW) and the Evidence Act 1995 (NSW) are the Laws that protect Human Rights. What are the Sections from these Acts?

A

431, 99 (1), 138

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17
Q

Members of the NSWPF under duty must report misconduct of a police officer, it must be in writing to another officer who is of the rank of sergeant or above and is more senior in rank than the police officer with a duty to report. In what Act and Section is this found?

A

Police Act 1990 (NSW), section 211F

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18
Q

Keeping the peace is a common law concept. Where in legislation would this function be codified?

A

Police Act 1900 (NSW), Section 6.

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19
Q

What is Codification?

A

The process of converting Common Law into statute law

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20
Q

VERBATIM TIME: Recite the Police Caution:

A

I am going to ask you some questions in relation to… You do not have to say or do anything if you do not want to. Do you understand that? I/We will record what you say or do. I/We can use this recording in court. Do you understand that?

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21
Q

Identify and Explain three different types of conflict of interest? (PPA)

A
  1. Actual: This is where a conflict exists between your official duties or responsibilities and your private interests.
  2. Perceived: Where it could be seen by others that your private interests could improperly interfere with or influence you in the performance of your official duties or responsibilities, whether or not this is in fact the case.
  3. Potential: Where your private interests could interfere with or influence your official duties or responsibilities in the future.
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22
Q

What are the Key actions – Victim/Witness Follow up (Need to know)

A

Ensure victims receive an event number and a victim’s card Ensure victim follow-up within seven days.

Ensure that when matters become cases, you continue to keep the victims and witnesses informed of developments during the investigation and in the lead-up to the court date (at least every 28 days).

Comply with the Charter of Victim’s rights

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23
Q

Four characteristics of assertive people

A
  1. Assertive people know what respect really is.
  2. They understand, accept and value themselves.
  3. They relate sincerely to others.
  4. They have self-control and emotional stability.
  5. They cultivate their ability to communicate.
  6. Assertive people know how to set limits.
  7. They are emotionally independent.
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24
Q

What are the Four rules of Assertiveness? (NEED TO KNOW)

A
  • Be Honest - Relevant facts
  • Stick to your bottom line
  • Negotiate on equal terms.
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25
Q

Name some tactics for assertiveness?

A
  • State your position clearly
  • Use “I” statements
  • Be honest
  • Listen to them
  • Use appropriate tone
  • Use appropriate body language
  • Look the other person in the eye
  • Do not exaggerate
  • Focus on fact, not judgements
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26
Q

Describe the process of STOPAR

A

STOP - Focus on the new situation. Identify the issue/problem/risks

THINK - The problem has been identified. Now consider what you already know about the policing situation. Who’s involved in the situation? What is involved in this situation? What do you know about it? What do you need to know?

OBSERVE - Observe the totality of the situation when you arrive, approach and enter a policing situation. Provide additional information upon which you will formulate your plan and actions, ensure public safety further and Identify key elements taking into account in considering tactical options.

PLAN - is considered continuously during all steps of STOPAR, however, it is particularly relevant to think of Policy, Procedures, Ethical Considerations, Investigative procedures etc.

ACT - Implement your chosen option according to your plan in Step 4.

REVIEW - Determine the effectiveness of your chosen option.

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27
Q

VERBATIM TIME: Recite the ENDORSEMENT

A

This statement made by me accurately sets out the evidence that I would be prepared, if necessary, to give in court as a witness. The statement is true to the best of my knowledge and belief and I make it knowing that, if it is tendered in evidence, I will be liable to prosecution if I have wilfully stated in it anything that I know to be false or do not believe to be true.

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28
Q

Conflicts of interest occur when the private interests of a NSW Police Force employee:

A

interferes with or influences, OR appears to interfere with or influence their official duties and responsibilities

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29
Q

What is Appropriate Discretion? (HABIT)

A

(HABIT)

H – Have consistency.

A – Act in good faith.

B – Base your decision on rationality (not emotion).

I – Ignore irrelevant factors.

T – Take account only of relevant factors.

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30
Q

Reasons for Police Discretion:

A
  • Community as a whole does not always want the law enforced.
  • Uphold the spirit rather than the letter of the law.
  • Law breaker’s intent is not always deliberate, ‐ malicious or evil.
  • Laws cannot conceive of every situation and still remain workable.
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31
Q

What is the Rule of Law?

A

The Rule of Law: A system of authority where all laws are publicly agreed upon, publicly available and apply to all, especially the law makers and enforcers. Open, Transparent, Accountable.

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32
Q

Communication model:

A
  • Sender Encodes.
  • Barriers.
  • Receiver decodes.
  • Feedback.
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33
Q

Communication barriers:

A
  • Language, race and religion.
  • Attitude.
  • Jargon.
  • Lack of attention.
  • Emotional.
  • Poor skills.
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34
Q

Strategies to overcome communication barriers:

A
  • Speak clearly.
  • To the point.
  • Use diagrams, hand gestures.
  • Translators.
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35
Q

Why do police need to be effective communicators?

A
  • To get their point across.
  • So people listen to police and obey the given to them directions.
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36
Q

What’s the police radio used for?

A
  • CNI checks- Central name Index.
  • Status updates.
  • Reports.
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37
Q

Police Radio use theory:

A
  • Turn it on - Everything is recorded.
  • It is not a mobile phone.
  • Talk clearly and concisely.
  • Keep transmissions short.
  • Build short brakes into long transmissions.
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38
Q

Police radio- Common Procedures 1:

A
  • Call off or on re: jobs.
  • Stand by: everyone to wait and not transmit unless urgent.
  • Copy: acknowledge.
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39
Q

Police Radio- Common Procedures 2:

A
  • Signal 1: life of officer in danger.
  • Urgent: Immediate attention from VKG and assistance required.
  • Radio secure: Only meant for police ears.
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40
Q

List of Police Radio checks:

A
  • CNI: Central Name Index (check on person).
  • Warrant check: check if they have warrants.
  • Licence check.
  • ILS: Integrated licensing system: firearms or security.
  • Vehicle: transport: Rego check.
  • Stolen check.
  • Location enquiry: location of address.
  • Radio check.
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41
Q

When conducting a name CNI check:

A
  • Call sign and ask for acknowledgement.
  • Ask for CNI/person/warrant check.
  • Wait for go ahead.
  • Surname then spell phonetically.
  • Say first name spell phonetically.
  • Give date of birth 02 01 1993.
  • If you have address give address.
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42
Q

When conducting a Vehicle check:

A
  • Call sign.
  • Ask for check.
  • Wait for go ahead.
  • Give rego details phonetically.
  • Give state rego.
  • Brief description of vehicle.
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43
Q

When conducting a Location check:

A
  • Call sign.
  • Ask for location check.
  • Wait for go ahead.
  • Give address.
  • Street name phonetically.
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44
Q

PAL (Police Assistance Line):

A

Public can report to this line:

  • Break and enter.
  • Fail to pay for fuel.
  • Motor vehicle/vessel theft.
  • Stealing.
  • Malicious damage.
  • Minor traffic crashes.
  • Lost property.
  • Taxi fare evasion.
45
Q

When answering a telephone, you answer:

A
  • Professionally.
  • With courtesy.
  • Promptly.
46
Q

What is ‘Assertiveness’?

A

The quality of being self-assured and confident without being aggressive. It shows you are in control of the situation.

  • Exercising your own personal rights while respecting the rights of others.
  • Its getting what you want while helping others get what they want.
47
Q

What are the Characteristics of assertiveness? (CONN)

A

(CONN) • Contentious- (stand up for their rights).

  • Open.
  • Not anxious.
  • Not intimidated.
48
Q

What are the ‘4 Assertiveness Rules’? (HERB)

A

(HERB)

H – Be Honest.

E – Negotiate on Equal terms.

R – Relevant facts only.

B – Stick to your Bottom line:

49
Q

What are the strategies for being assertive?

A
  • Speak clearly.
  • Speak confidently.
  • Direct.
  • Speak with fact and without judgement.
  • Listen to what they say.
  • Tone of your voice.
  • Speak normally.
  • Make sure body language matches tone and volume.
  • Maintain eye contact and relax.
  • Avoid exaggerated words.
  • Practice in many situations.
50
Q

What is ‘Passive’ and ‘Submissive’?

A
  • Passive = Accepting or following what others do.
  • Submissive = Quiet ready to conform.
51
Q

What is ‘Aggressive’?

A
  • Using forceful actions to achieve goals.
  • Little or no respect and regard for others.
  • Reactive and emotional responses.
52
Q

Conflict management roles - What is a ‘mediator’?

A
  • Acts as third party outside of the conflict.
  • Gets both sides to abide by rules for sorting out the conflict.
  • Gets both sides to listen to the others side’s point of view.
  • Encourages both sides to reach an agreement or workable compromise.
53
Q

Conflict Management roles - What is a ‘negotiator’?

A

• A person involved in a conflict who attempts to get his/her needs met through a course of action suited to their own ends, which may involve manipulating what power they have. They may have to agree to compromises that are removed from their first choice outcome.

54
Q

Conflict Management roles - What is a ‘facilitator’?

A
  • A person who has up to date knowledge of persons or agencies that can assist conflicting parties to resolve disputes.
  • Uses that knowledge to refer parties to these agencies.
55
Q

onflict Management roles - What is a ‘Law Enforcer’?

A

• After having listened to both parties views of a conflict, a Law Enforcer makes a ruling on the dispute, invoking a law to determine the outcome.

56
Q

What is a Conflict of Interest?

A
  1. When the private interests of a NSWPF employee interferes or influences their official duties and responsibilities.
  2. When a person uses their official status to influence private interests.
57
Q

What are 3 types of Conflict Of Interest? (Important)

A
  1. Actual: This is where a conflict exists between your official duties or responsibilities and your private interests. e.g running into a family member when they speed.
  2. Perceived: Where it could be seen by others that your private interests could improperly interfere with or influence you in the performance of your official duties or responsibilities, whether or not this is in fact the case. Having a relationship with another officer
  3. Potential: Where your private interests could interfere with or influence your official duties or responsibilities in the future. e.g Same sporting team
58
Q

What are 3 Broad Areas of Concern when it comes to Conflict of Interest? (Important to know)

A
  1. Secondary Employment - Employment outside of the NSWPF.
  2. Declarable Associations - When an individual is associated with a person/group/organisation that is involved in (or perceived) an activity that is incompatible with the NSWPF.
  3. Professional Distance - The space that should be kept between the professional and personal relationship of two people.
59
Q

Conflict Management Strategies of Police (FRAP):

A
  • Focus on the situation.
  • Respond and remain professional.
  • Access verbal and non verbal communication.
  • Paraphrase your understanding.
60
Q

Individual Responsibilities of Conflict Management (IARCM) (Important?)

A

identify the conflict

avoid the conflict (where practical)

report the conflict

cooperate in the management of the conflict

monitor the conflict until it is resolved with your supervisor.

61
Q

Managing Conflict (ASSCA):

A

A – Ask: make them aware what is required by asking/requesting that they do something.

S – Set context: always related to law, policy and procedure – bottom line and your powers.

S – Set options: what do they have to lose? Negotiate with something important to them.

C – Confirmation: find out if there is anything you can say to help them comply.

A – Action: relates to your goal and must be taken according to law, policy and procedure.

62
Q

Misread Conflict: (MTU)

A
  • Mock aggression – the language a person uses may imply aggression but is not intended.
  • Testing behaviour – people may seek to test out or resolve.
  • Un-channelled anger – someone is feeling angry but not at you.
63
Q

What is the difference between listening and hearing?

A
  • Listening is comprehending and understanding.
  • Hearing is hearing but not comprehending.
64
Q

Factors that influence Effective listening:

A
  • Talking while listening.
  • Interest in topic.
  • State of mind (intoxicated tired).
65
Q

4 types of listening (MEAN):

A
  1. Marginal listening. hear words and sounds but do not compute what is heard into message format. They makelittle effort either to clarify information provided or to seek out further information. They are easily distracted anddo not allow conversations to be drawn out to any degree.
  2. Evaluative listening: listen to the message but fail to capture the feeling behind the words. They concentrate, but at the same time focus on making a rebuttal to the speaker’s message. They are quite logical andemotionally detached and have a tendency to ignore verbal clues, that would help clarify the speaker’s message.They regularly interject with sound argument relative to the message, and this constant interruption eliminatesthe likelihood of any empathy being developed.
  3. Active listening: try to understand the content and context of the message delivered. They understand that themessage is not relayed by words alone,but that other factors, which determine the full message beingtransmitted. They are attuned to the speaker’s change of tone, delivery rate and inflection and the feelinggenerated to support the words used. They look for eye contact, body language, and the language and volume ofspeech. Active listeners look further into the message than just the words.
  4. Non- listening: make no effort to listen. They are often people who prefer to do be doing the talking.
66
Q

What is Active listening?

A
  • Listening with intent to understand.
  • Focusing on speaker.
  • Aiming for complete understanding of point of view.
  • Convey attention and encourage communication.
67
Q

What is Marginal Listening?

A

Only listening to what you want.

68
Q

What is Evaluative listening?

A

Making judgements about what the other person is saying. Disregarding empathy.

69
Q

What are the Barriers of effective listening?

A
  • Distractions.
  • Emotions.
  • Noise.
  • Lack of interest.
70
Q

What is Effective listening?

A
  • Nodding head.
  • Not multi tasking.
  • Agreeing or acknowledging.
71
Q

Non verbal communications to help speaker:

A
  • Facial expressions to show you understand.
  • Head nods.
72
Q

Why is it important to Build rapport and show empathy?

A

People are more willing to engage if you show them you are actively listening, by building rapport and showing empathy.

73
Q

Consequences of not actively listening:

A
  • Some police may eventually become de-sensitised to situations, and so not actively listen.
  • Own thoughts might cloud their judgement.
74
Q

Non verbal body language/communication:

A
  • Posture.
  • Appearance.
  • Head movements.
  • Hand movements.
  • Eye movements.
  • Facial expression.
  • Body contact.
  • Closeness.
  • Sounds (laughing).
  • Ways of talking (pauses, stress on words).
75
Q

When to use Spoken communication:

A
  • Depends on audience and circumstances.
  • Depends on your role in situation.
76
Q

When police communicate:

A
  • Radio.
  • Telephone.
  • Interpersonal.
  • Across the counter.
  • General duties.
  • With colleagues.
  • In court.
  • Internal communication (chain of command).
77
Q

Issue Papers (Colours):

A

White- To commander via supervisor.

Green- To commander or manager of another area via chain of command.

Yellow- To a member of the commissioners executive team.

Pink- To the Minister’s Office via your immediate chain of command.

78
Q

What a issue paper contains:

A
  • Issue- Statement of the issue.
  • Background- History and current position of the issue.
  • Comment- Defines each option and recommends an option with reasons for this choice.
  • Recommendation- Brief statement requesting approval for the action being proposed.
79
Q

S. 5 VRSA 2013 – Meaning of a victim of crime:

A
  • Person who suffers harm as a direct result of an act committed, or apparently committed, by another person.
  • A result of such an act Actual physical bodily harm or psychological or psychiatric harm, or the person’s property is deliberately taken, destroyed or damaged.
  • If a person dies a member of the immediate family is also a victim of crime.
  • Immediate family may nominate a family member to be a representative for the charter of victims rights.
80
Q

‘Vulnerable’ defines somebody as being: (COAD)

A
  • Defenceless in front of potential risks.
  • Capable of being physically or emotionally wounded.
  • Open to attack or damage.
  • Assailable.
81
Q

‘At risk’ A state or condition marked by:

A

• A high level of risk or susceptibility.

  • Being exposed to harm.
  • Particular threats or to danger in general. - Will often be external factors coming from society or person’s physical environment.
82
Q

S. 28 LEPRR – Vulnerable Persons (PANIC):

A

P – Impaired Physical functioning.

A – Aboriginal or Torres Strait Islander.

N – Non-English speaking background.

I – Impaired intellectual functioning.

C – Child under 18 years of age. - Regulation 28 law enforcement powers and responsibilities. - Section 112- modification of section. - Section 9- Rights whilst in custody.

83
Q

What do victims of crime expect from police? (SITVCT)

A
  • Services you can access and how to access them.
  • Informed of the process.
  • Treated with respect and fairness.
  • Victims card.
  • Contact details of police.
  • Treated with empathy.
84
Q

Victim Care (PEPS):

A

P – Provide duty of care.

E – Explain process.

P – Provide victim card.

S – Seven (7) day follow up. Note: 28 days after case is opened and then 28 days after first notice :)

85
Q

Customer Service Charter Guidelines (PITA): Sets out the way in which victims of crime should be treated. It applies to all gov agencies, non gov agencies and private contractors funded by the State. (Important)

A

P – Professional and helpful:

  • Listen to and acknowledge needs.
  • Treat fairly and with respect.
  • Maintain confidentiality.
  • Show care and be accurate.
  • Take ownership of matter.

I – Informed through the whole process:

  • Event no. and police contact details.
  • Victim: explain rights, regular updates.
  • Witness: offer to provide follow-up info.
  • Communicate with communities re: issues relating to them.

T – Take appropriate action:

  • Provide info re: timeliness when attending scene.
  • Explain process of the matter.
  • Investigate the matter and advise on the outcome.
  • Attempt to resolve the matter at first point of contact.
  • Tell and justify when no further action is taken.

A – Accessible to everyone in the community:

  • 24/7 assistance.
  • Through PAL, provide info on nearest police station. • Give priority to emergency and allocate priority to jobs.
  • Be accessible to everyone (without discrimination).
86
Q

In relation to victims of crime Police should adhere to:

A

The charter of victims rights and the 9 minimum standards.

87
Q

‘Primary victim’:

A

Actual victim of crime.

88
Q

‘Secondary victim’:

A

Witnesses, family.

89
Q

Name some points from Charter of Victims Rights?

A
  1. Respect
  2. Information about services and remedies
  3. Access to services
  4. Information about investigation of the crime
  5. Information about prosecution of accused
  6. Information about trial process and role as witness 7. Protection from contact with accused
  7. Protection of identity of victim
  8. Attendance at preliminary hearings
  9. Return of property of victim held by State
  10. Protection from accused
  11. Information about special bail conditions
  12. Information about outcome of bail application
  13. Victim impact statement
  14. Information about impending release, escape or eligibility for absence from custody
  15. Submissions on parole and eligibility for absence from custody of serious offenders
  16. Financial assistance for victims of personal violence
  17. Information about complaint procedure where Charter is breached Download the Charter of Victims Rights
90
Q

The NSW Police Force 9 minimum service standards for victims: (Important) (REILPICK)

A

Police will: (REIL EPICK)

  1. Right to make a Victim Impact Statement.
  2. Explain how they will deal with their matter.
  3. Information about support services.
  4. Look after any of your property that is needed as evidence.
  5. Encourage you to make contact with them if you need or have any further information.
  6. Provide a Victims Card.
  7. Information about being a witness.
  8. Consider your safety and protection in any applications for bail.
  9. Keep you informed throughout the investigation unless information puts the investigation in jeopardy, in which case, police will tell you that this is the reason why they cannot release some information.
91
Q

Cross cultural communication - Stereotypes:

A

Are beliefs about people based on their membership in a particular group. Stereotypes can be positive, negative or neutral, and often come in the form of generalizations.

92
Q

Cross cultural communication - Prejudice:

A

Is a personal prejudgment or negative belief or feeling about a particular group of individuals.

93
Q

Negative effects of stereotyping on communication:

A

It inhibits our ability to have an open mind about what we are hearing or seeing. May result in misinterpreting or missing important information.

94
Q

4 documents related to ethical policing (COMS):

A
  • Code of conduct and ethics.
  • Oath of office.
  • Mission and functions of the NSW police force.
  • Statement of values.
95
Q

CALD (Cultural and Linguistically Diverse) Communication Behaviour:

A
  • Don’t shout.
  • Be direct.
  • Give any instructions in a clear, logical sequence.
  • Use relevant vocabulary.
  • If you don’t understand something, ASK!.
  • Use any form of communication you can.
  • Be culturally aware.
  • Make sure you are understood.
  • Avoid jokes which leave out the client.
96
Q

Ethnicity Base Descriptors:

A
  • Aboriginal/Torres Strait Islander appearance.
  • African appearance.
  • Asian appearance.
  • Caucasian appearance.
  • Sub-continental appearance.
  • Mediterranean/Middle-eastern appearance.
  • Pacific Islander/Maori appearance.
  • South American appearance.
97
Q

Aboriginal Strategy Direction:

A

We will acknowledge Aboriginal and Torres Strait Islander history, culture and traditions where possible and in the workplace.

98
Q

Cultural Competency:

A

Having the knowledge and skills required to effectively and appropriately operate within a culturally diverse environment.

99
Q

Discrimination:

A

When someone is treated unfairly because they happen to belong to a particular group of people or have a particular characteristic.

100
Q

Vilification:

A
  • Any public act that could incite others to: – hate or, – have serious contempt for or, – have severe ridicule of
  • A person or group based on their: – actual or perceived race or, – sexual orientation.
101
Q

3 influences in police relationships with youth (CSP):

A
  • Constriction of social space (area youth can congregate).
  • Social background (employment, money).
  • Political and occupational pressure on police (Pressure on police to bring youth offenders to justice).
102
Q

How to communicate with young people:

A
  • Communicate directly with the young person.
  • Make a connection with the young person.
  • Employ an attitude of conciliation.
  • Display due respect for the rights of young people. • Cooperate with other agencies.
  • Utilize those with special training, for example, Youth Liaison Officers (YLO).
  • Employ a problem solving approach.
103
Q

Death Messages- Challenges delivering messages:

A
  • Separating empathy v sympathy.
  • Inexperience.
  • Knowing what to say.
  • Who is going to deliver the message.
104
Q

Empathy

A

Understanding another person’s views and feelings while maintaining your own perspectives.

105
Q

Sympathy

A

Adopting another person’s feelings and emotions as your own.

106
Q

Communication Barriers:

A
  • Emotional.
  • Cultural.
  • Language.
107
Q

Death Messages - Considerations:

A
  • Planning what you are going to say.
  • Who is going to deliver the message.
  • Does anyone know the people the message is for.
  • Accuracy of the message (check the facts).
  • Approach premises quietly.
  • Body language.
  • Tone of voice.
  • Privacy of people involved.
  • Comfort of the people involved.
  • Others that may be on the premises.
  • Honesty to the point.
108
Q

What police should avoid when delivering Messages (Death messages etc):

A
  • Being sympathetic (unless it has happened to you also).
  • Delivering the message in public.
  • Using terms fatally INJURED / mortally WOUNDED.
  • Details of the persons death.
109
Q
A

MODULE 1 (8 decks)

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