PPM Interview Flashcards
I & D - What
Target groups: Women, LGBTIQ+, People with disabilities, CALD, First Nations, Young and old people
where everyone can feel:
- Safe
- Respected and
3 Included
Managing personal productivity
- Work / life balance
- Manage stress
- Organisation
SCMU
- deals with member involved DFV & thematic behaviours identified during COI (bullying, sexism, misogyny, homophobia, racism) - a number of significant and concerning behaviours were found to be dealt with in a manner (LMR) that did not meet the expectations of the community
- identifies areas of poor culture and positively influenced to improve
- victim-centric, trauma informed approach through dedicated investigators and social worker, 2 x PPMs
PSAA (Purpose) s.7.1
system to correct, guide, rehabilitation and disciplining where necessary
maintain an appropriate standard of discipline in order to
1. protect the public
2. uphold the ethical standards of the service
3. promote and maintain confidence within the community and officers
UOF
- AAR - reviews performance, what did we do well, what could we do better.
- SERP
- Behind and Beyond
Employee engagement
- Autonomy. self-directed
- Mastery. improve skills
- Purpose. meaning and contribution
QPS values
Integrity. ensure we do the right thing.
Professionalism. lead by example.
Community. at the forefront of what we do.
Respect and fairness. Builds trust, and positive workplace culture.
MID 23/24 Operational Plan
- strengthen our response to DFV - ID areas for improvement (complaints), provide advice = enable increased public satisfaction
- create healthy and safe workplaces - support and engage through wellbeing strategies and provision of support services options during service of PDS (Father Mick LOWCOCK - highly regarded and has been chaplain for years, provides assistance to witnesses and SMs and any welfare matters that need tending to, nil HSO at present)
- drive service delivery through high standards of integrity - service delivery that reflects QPS values and commitment to complaint resolution guideline / PSAA
Interview Triangle
strategic
response
example
Interview response
what would I do?
how would I do it?
who would I do it with?
why? (link to strategic) / how would I do it better?
First 100 Days
Reactive
Review complaints on hand
Get to know up down left and right (include me)
Brush up on processes / PIPs
Proactive
Conduct SWOT
Move towards education strategies / awareness campaigns to identified risks
Strategic Plan
Vision - The safest State
Values - Integrity, Professionalism, Community, Respect and Fairness
Our People - keep our people safe
Our relationships - protect the legitimacy of policing through fair and ethical service delivery
Risks - strengthen integrity and professionalism to increase community satisfaction and trust
Policelink complaints
Receive and check assessment - ensure client service issue
Send to OIC for action and follow-up with complainant and station record
PPM - seek update on matters that may be unsure, keeps record, translate to COM file if deemed suitable
I & D - Why?
- calls on people’s insights and experiences
- values diversity to enrich employee engagement
- improve service and relationships within community
heighten WfQ:
1. fairness and respect
2. valuing diversity
3. barriers to success
Leadership - Key Characteristics
- highly ethical / trustworthy
- legitimacy (competency)
- role model
- effective / good communicator
- make good decisions / critical, creative and strategic thinker
Strategic Management
- vision / commitment to vision
- being well informed (connected) / willingness to delegate and empower
- astute use of power / emotional IQ
natural justice / procedural fairness
right to be heard
right to be treated without bias
right to decision based on relevant evidence
*Briggenshaw Principles / **O’Keefe v DC Rynders
given a fair hearing and reasonable notice before a decision that adverse affects the person is made
Proactive strategies
Awareness campaigns
Educational strategies
focus areas:
1. thematic behaviours
2. Declarable associations
3. complaints process
through
- email advice (individual and group)
- presentations / lectures
- shares on @workplace
- casual conversations
Staff MH / Well-being as a leader
- invest in relationships
- adopt supportive approach
- remain engaged
self test
withstand scrutiny
ensure compliance
lawful
fair
giving feedback
positive / constructive / corrective
specific
measurable
attainable
realistic
timely
my strengths and weaknesses
detective, management and prosecutions experience
good communicator, fair approach, emotional IQ
can be too hard on myself, can sometimes rush, can get nervous?
collaboration strategies
- establish and maintain shared understanding and values
- Understand, manage and monitor stakeholder expectations
- Take action to solve problems
through meetings, emails, updated, timeliness and priority, lectures / presentation, conversations
Problem solving through
Scanning
Analysis
Response
Assessment
My brand
Knowledgable
Approachable
Being fair and unbiased
to lead transparent complaints management within the District
