Possible Questions Flashcards
Which of the following are NOT project items within the Plan phase?
a. Conduct workshops
b. Prepare test data
c. Story refinement
d. Release and Sprint Planning
e. Define architecture
f. Data strategy
g. Test strategy
h. Set up environment
i. Execute sprints
- Prepare test data
- Execute sprints
Which of the following are parts of an effective story?
Select 3 answers
a. How
b. What
c. When
d. Who
e. Why
- What
- Who
- Why
Which of the following are parts of an effective acceptance criteria to determine when a story is working as expected?
Select 3 answers.
a. Pre-conditions
b. How
c. Expected results
d. Action
e. Why
- Pre-conditions
- Expected results
- Action
When a story is being created and reviewed but the requirements are still being defined, which state should the story be in?
a. Ready
b. Work in progress
c. Draft
d. Open
- Draft
What type of tests are performed during the deliver phase?
Select 3 answers.
a. Regression testing
b. Unit testing
c. User acceptance testing
d. Sprint testing
e. Integration testing
- Regression testing
- User acceptance testing
- Integration testing
Which task is not part of the execute phase?
a. Sprint planning
b. Sprint retrospective
c. Conduct platform workshop
d. Execute sprint
- Conduct platform workshop
What is usually covered during the sprint retrospective meeting?
Select three answers.
a. What worked well
b. What can be improved in the next sprint
c. What did not work well
d. What did you do yesterday?
e. What are the roadblocks
- What worked well
- What can be improved in the next sprint
- What did not work well
Which statement is true about ServiceNow HealthScan?
a. ServiceNow HealthScan does not catch common missteps or implementation errors.
b. ServiceNow HealthScan generates reports as part of the platform analytics.
c. ServiceNow HealthScan is unable to compare your configuration to best practice definitions across product suites.
d. ServiceNow HealthScan checks for adherence to technical leading practice standards at the end of each sprint.
- ServiceNow HealthScan checks for adherence to technical leading practice standards at the end of each sprint.
Which of the following guiding principles should be examined and applied before designing and developing a new application?
Select five answers.
a. Apps should be able to be uninstalled
b. Apps should not break the system
c. Apps should not be self-contained
d. Apps should not break other applications
e. Apps should have clearly defined dependencies
f. Apps should only access what they need (least privilege)
- Apps should be able to be uninstalled
- Apps should not break the system
- Apps should not break other applications
- Apps should have clearly defined dependencies
- Apps should only access what they need (least privilege)
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Fill in the blank.
Within ServiceNow, if you modify base instance application files, you __________ them and they are skipped during upgrades.
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- Own
Which of the following is a common pitfall to avoid with update sets?
a. Capture and deploy instance-specific settings.
b. Do not use update set batching to group and order multiple update sets for deployment.
c. Keep the update size reasonable.
d. Use hierarchical update sets.
- Capture and deploy instance-specific settings.
Which of the following is the recommended guideline to use with update sets?
Select three answers.
a. Use a single source instance for all update sets.
b. Instance versions do not have to match.
c. “Fix-forward” by creating a new update set to address issues discovered after deployment.
d. Sys IDs for referenced records does not have to match across instances.
e. Sys IDs for referenced records have to match across instances.
- Which of the following is the recommended guideline to use with update sets?
- “Fix-forward” by creating a new update set to address issues discovered after deployment.
- Sys IDs for referenced records have to match across instances.
Which statements are true regarding hypercare support?
Select three answers.
a. Hypercare will usually involve increased resources to provide the support.
b. Hypercare will usually not involve any increase in resources to provide the support.
c. Hypercare will have a defined timeframe determined by the needs of the business and volume of issues.
d. Hypercare support is for small projects.
e. Hypercare support is for large projects where new processes or functionality is being deployed that requires immediate support and visibility
- Hypercare will usually involve increased resources to provide the support.
- Hypercare will have a defined timeframe determined by the needs of the business and volume of issues.
- Hypercare support is for large projects where new processes or functionality is being deployed that requires immediate support and visibility
Who owns the user acceptance testing activity?
a. Lead developer
b. Project manager
c. Product owner
d. Architect
- Project Manager
What are the five phases approach of change enablement?
Select the correct order.
a. Assess and plan, define strategy, deliver training, execute communication plan, measure adoption.
b. Define strategy, Assess and plan, execute communication plan, deliver training, measure adoption.
c. Define strategy, assess and plan, measure adoption, deliver training, execute communication plan.
d. Define strategy, assess and plan, deliver training, measure adoption, execute communication plan.
- Define strategy, Assess and plan, execute communication plan, deliver training, measure adoption.
