Portfolio Submission Flashcards
Tenant satisfaction measures
Keeping Properties in Good Repair
Maintaining Building Safety
Effective Handling of Complaints
Respectful and Effective Engagement with Tenants
Responsible Neighbourhood Management
Operational Metrics
Environmental and Sustainability Metrics
Health and Safety Compliance
When was the social housing regulations?
2023
Role of the social housing regulator
Ensure social housing is safe, well managed and provides good quality accommodation for tenants
Impacts of the social housing act on the social housing regulator?
Expanded regulators power and scope
Regular, manditory inspections of large housing providers
Ability to intervene and enforce standards
Providers having to publically report on performance
Impact of the social housing regulator on pcc?
Increased scrutiny over compliance
Hire and train staff, improve current systems
Increased accountability for managing hrbs
Further improve tenant engagement
Importance of meeting minutes
Agenda prior to ensure outcome of meeting are met
To hold individuals to account
Keep track of previous meeting discussions
Follow up actions recorded
What is the social housing act?
Ensures social housing associations are compliant with standards set by the regulator of social housing
Enacts reforms outlined in the social housing white paper with aims of improving regulation of social housing, strengthening tenants rights and ensuring better quality and safer homes
Structure of rics
Governing council at the top
Followed by regulatory board, audit committee and management board
Self regulated
Bodies within rics
Matrics - advice and voice for members
Lion heart - charity to support rics families in unexpected times
Rics president
Tina paillent
What’s bribery
Giving something of value to influence something to your advantage
Bribery act 2010
What’s corruption?
Misuse of power for private gain
Pcc complaints process
7 days to respond to initial complaint
Then to service manager - 10 days to respond
The to service director - 15 days to respond
The to chief executive - 20 days to respond
What are ethics?
Moral principles that govern behaviour
What is professionalism?
Skills judgement and behaviour expected from a person trained to do a job
