Policies & Procedures Flashcards
What is the application procedure for Service Agents (car preps)?
- Must apply online
- Phone/in-person interview with talent acquisition
- No minimum schooling required
What is the application procedure for drivers?
- Apply online
- Meet with talent acquisition
- No minimum schooling required
- No more than one driving infraction on their 3 year driving record, and it must be falling off w/in 6 months of hire date
What is the application procedure for interns?
- Must be currently enrolled in school, and be in their junior or senior year
- Cannot be here on a work or school visa
- No more than 2 infractions on a 3 year driving record, 1 must be falling off w/in 6 months of hire date
What is the application procedure for MT’s?
- Must apply online
- Pass initial phone screen
- 1st interview with talent acquisition
- 2nd interview with branch or area manager
- 3rd interview with regional rental manager
- Must have a 4 year degree
- Cannot be here on a work visa
- No more than 2 driving infractions on a 3 year record, 1 must be falling off within 6 months of hire
What is the attendance & punctuality policy?
- Absences for any reason must be reported to a manager before the employee is scheduled to work
- Employees should always call as soon as possible
- Habitual absences/tardiness is cause for disciplinary action up to and including termination
According to the attendance & punctuality policy, how many unexcused absences are needed before termination?
Unexcused absence of 3+ consecutively scheduled days is considered voluntary resignation
What is the dress code for men?
- Shoes with non slip soles and black socks
- Dress pants with a crease and belt
- Blue or white dress shirt buttoned up with a conservative tie
- Clean shaven, clean cut
- No excessive jewelry
What is the dress code for women?
- Dress shoes, slippers or open-toed shoes with no more than 2 partially exposed toes. Must be close heeled
- No fishnet leggings
- Full business suit everyday
- Dresses must be no more than 2 inches above the knee
- Blouse or shirt under business jacket must be business appropriate
- No excessive jewelry
- Earrings must be in the lower lobe, no more than 2 earrings per lobe
What is the ADA?
- Americans with Disabilities Act
- Our facilities must be readily accessible to individuals with disabilities
- We must provide hand controls and qualified mechanics to install them
What does it mean to be and Equal Opportunity Employer?
Enterprise does not discriminate on any basis as defined by applicable federal, state, and local laws
If you feel you are the victim of harassment, what do you do?
Report to HR or your immediate superior immediately.
What is retaliation?
Punishing another for reporting harassment. Retaliation violates the Equal Opportunity Employer policy
What is a department transfer? What is an employee transfer?
- When an employee transfers to a new department such as daily rental to car sales
- If an employee transfers from group 45 to New York, it would be an employee transfer
What are the eligibility requirements for a departmental transfer?
- Approval from current group officer
- Meet all requirements for new position
- Earned at least “meets requirements” on most recent review
- No disciplinary actions on file for the last 12 months
- Final approval from the new group department
- Complete the 90 day introductory period
What are the eligibility requirements for an employee transfer?
- Written approval from company officer of current group
- Meet all requirements of the position
- Earned at least “meets requirements” on most recent review
- No disciplinary actions on file for the last 12 months
- Approval from group the employee is transferring to
- Be in daily rental for a minimum of 6 months
