Points Test 4 (booklet 4)

Question 1

State 3 common HR objectives

Answer 1

Minimise staff turnover
Measure ROI
make best use of employees skills

Question 2

Outline 3 activities of the HR department

Answer 2

Recruitment
Manage communication
Organise training

Question 3

Define the term flexible working

Answer 3

Has agreed number of working hours. Remainder of hours on flexible basis.

Question 4

Outline 3 methods of flexible working

Answer 4

Zero hour contact
Flexible hours
Hot desking

Question 5

Define zero hour contracts

Answer 5

Employee is available for work but is not guaranteed work

Question 6

Define remote working

Answer 6

When tasks are fulfilled by working from home.

Question 7

Define hot desking

Answer 7

Employees share communal desks instead of being individually allocated a work station

Question 8

Define temporary staff

Answer 8

Employment for a specific period of time, example for 6 months to cover maternity leave.

Question 9

Define job sharing

Answer 9

Two people share the same job, often on a 50/50 split.

Question 10

Define multi skilling

Answer 10

Businesses training their workforce to work effectively across a wide range of tasks. Increases flexibility

Question 11

State 2 advantages of flexible working to employer

Answer 11

Employees work more productively as they’re likely to be more motivated

Can better meet employee needs

Question 12

State 2 disadvantages of flexible working to the employer

Answer 12

Extra cost of training

More staff to manage

Question 13

State 2 ways technology has enabled more flexible working

Answer 13

Instant messaging within workplace

Use teams to communicate with people working from home

Question 14

Define the term workforce planning

Answer 14

Calculating the number of employees a business needs in the short and long term

Question 15

Outline the 4 steps in workforce planning

Answer 15

1) corporate objectives set HR needs
2) analyse existing workforce
3)added future needs
4) identify gaps in workforce

Question 16

Outline the 4 factors that effect workforce planning

Answer 16

Business objectives
Labour market changes
Demographic and social change

Question 17

State 3 costs of work place planning

Answer 17

Training
Recruitment
Redundancies

Question 18

State 3 benefits of workforce planning

Answer 18

Improved communication

Help businesses achieve objectives

Encourages managers to plan for change rather than react

Question 19

Apart from eliminating surprises, outline 3 positive impacts of workforce planning

Answer 19

Preventing problems

Take advantage of opportunity

Identify problems early

Question 20

Define the term recruitment

Answer 20

Process of identifying the need for new employees then attracting a number of suitable candidates

Question 21

State the 6 stages of the recruitment process

Answer 21

Job analysis

Jon description

Person specification

Job advert

Shortlisting

Interview

Question 22

State 3 reasons why a business might need to recruit staff

Answer 22

Business expansion

Needs employees with new skills

Business is relocating

Question 23

What is meant by job analysis

Answer 23

Systematic process of determining skills and knowledge required for performing jobs in organisations

Question 24

Outline the difference between job description and personal specifications

Answer 24

Job description sets out purpose of job whereas person specification set out details of person required for job

Question 25

Outline the difference between internal and external recruitment

Answer 25

Internal involves finding someone already employed by the company whereas external looks outside the company

Question 26

Outline 2 advantages to the business of internal recruitment

Answer 26

Cheaper and quicker Business knows strength and weakness of candidates

Question 27

Outline 2 disadvantages to the business of internal recruitment

Answer 27

Limits number of potential candidates Creates another vacancy

Question 28

Outline 2 advantages to the business of external recruitment

Answer 28

Outsiders being in new ideas Larger pool of workers

Question 29

Outline 2 disadvantages to the business of external recruitment

Answer 29

Longer process More expensive-advertising

Question 30

Outline the role of an employment agency

Answer 30

Works to provide a link between employer and employee

Question 31

State 2 advantages and two disadvantages of each of the following methods Interview Testing Work trials

Answer 31

Interview: + Business gains information + can asses candidate commutation skills - interviewers can be biased - time consuming Testing: + evidence that candidates posses skill + quick and efficient - can’t test all skills - skills may not be important for job Work trails: + risk free + no wage costs - unfair to individual as do same work with no pay - risk of exploitation

Question 32

Define the term training

Answer 32

Process of increasing knowledge and skills of workforce to enable them to do job effectively

Question 33

State the 5 components of induction training

Answer 33

History of organisation Personnel policies Terms of employment Nature of work Departmental skills

Question 34

Outline why induction training is important

Answer 34

It enables a new recruit to become productive as quick as possible

Question 35

State 3 examples of on the job training

Answer 35

Mentoring Job rotation In house courses

Question 36

Outline three advantages of on the job training

Answer 36

Cost effective Employees are productive Can learn while watching

Question 37

Outline three disadvantages of on the job training

Answer 37

Depends on ability of trainer Potential distribution

Question 38

Describe what an apprenticeship involves

Answer 38

Combine practical training in a job with study

Question 39

Describe 3 advantages of training

Answer 39

Increased productivity Smarter workforce Increased job satisfaction

Question 40

Describe 3 disadvantages of training

Question 41

What’s the purpose of 1) psychometric testing 2) aptitude testing 3) attainment testing

Question 42

State 2 reasons for a rise in apprenticeships

Question 43

Define the term appraisal

Question 44

State the 4 types of appraisal

Question 45

Outline 3 benefits of appraisal ti the business

Question 46

Give 5 benefits of having a motivated workforce

Question 47

Outline, giving an example of each, the difference between financial and non financial motivations

Question 48

Describe 2 advantages and disadvantages of Piece rate Performance related pay Profit sharing

Question 49

Explain why job enrichment is more motivating than job rotation and job enlargement

Question 50

Explain 2 advantages and disadvantages and 2 disadvantages if empowerment

Question 51

Outline the following 6 motivation theory’s

Answer 51

Taylor Mayo Maslow Herzberg Vroom Porter and lawler

Question 52

Vrooms theory is based upon 3 beliefs, what are they?