PMPPracticeExam2 Flashcards
As a project manager, you are using root cause analysis to determine what the potential risks might be in your project. Which process best describes the process in which you are involved?
A. Plan Quality
B. Identify Risks
C. Control Quality
D. Plan Risk Responses
B. Identify Risks
You are in the Identify Risks process because root cause analysis tools can help identify potential threats based on past experience of issues experienced. Root cause analysis is used in both quality management and risk management. However, the situation explained in this question refers only to the information gathering techniques of the Identify Risks process.
You are a construction project manager. In a formal project management training you are told that you need to collect information on contract schedule, scope, quality, and cost performance along with all contract change documentation, payment records, and inspection results. You are also told by your instructor that this information can be used for lessons learned and as a basis for evaluating contractors for future contracts. Which document is your instructor talking about?
A. Claims Administration
B. Close Project or Phase
C. Inspections and Audits updates
D. Procurement Documentation
D. Procurement Documentation
According to the PMBOK® Guide (6th Edition), to close the contract, all procurement documentation is collected, indexed, and filed. Information on contract schedule, scope, quality, and cost performance along with all contract change documentation, payment records, and inspection results are cataloged. This information can be used for lessons learned and as a basis for evaluating contractors for future contracts.
You have just been assigned to the photo transfer project. You are beginning to meet with the stakeholders and have made some observations. You notice that the team of seven software developers has been given quite a bit of autonomy in how they conduct their work. The sponsor is pleased with the work so far, as is the business representative, who has been giving the team regular feedback on their deliverables. What methodology is the team most likely following?
A. Adaptive
B. Predictive
C. Hybrid
D. Waterfall
A. Adaptive
Small autonomous teams that have earned the trust of project stakeholders are characteristics of an adaptive culture. The fact that the team is receiving regular feedback is another clue that an iterative, incremental lifecycle is likely being followed.
You are several weeks into a new project, which is one of the most visible ones in the company. You are still getting the lay of the land and meeting with various stakeholders that include suppliers, customers, functional managers, and individual contributors. At some of these meetings, you are beginning to hear talk that not everyone is pleased that this project is taking place and is being given such high priority. You realize you have some tools that might assist you in fleshing out this problem. Which one would be most appropriate for you to use?
A. The use of surveys to get feedback.
B. The stakeholder engagement assessment matrix.
C. The use of ground rules.
D. Preparing and delivering a PowerPoint presentation to all the stakeholders on the benefits of the project.
B. The stakeholder engagement assessment matrix.
The Stakeholder engagement assessment matrix (SEAM) enables you to plot whether stakeholders are resistant, neutral, supporting, or leading in their attitude towards the project. Based on where you would like each of these stakeholders to be, you can plot strategies to gain their support. Not every stakeholder will require a strategy, so it is important to plot where each is desired to be.
According to the latest update of the project schedule, you realize that the project will be completed one month after the desired completion date. You have extra resources on hand and the activity dependencies are preferential. The project is not of high risk and the SPI up to now is 0.89. As a project manager, what would be your best course of action under these circumstances?
A. Make more activities concurrent
B. Leveling the resources
C. Shift some of the resources from the preferential dependencies to the external ones
D. Eliminate some of the activities which are of lower importance
A. Make more activities concurrent
Leveling the resources would generally increase the project duration. Removing the activities under some conditions and using the project change process (discretionary dependency) might be possible but considering that dependencies are preferential and you have extra resources the first thing could be to make more activities concurrent.
Conflicts are common and unavoidable in projects. Which of following are the three most common sources of conflicts in projects?
A. Schedules, Cost, Resources
B. Schedules, Project priorities, Resources
C. Cost, Resources, Personalities
D. Project priorities, Resources, Cost
B. Schedules, Project priorities, Resources
Conflict can come from seven main sources, of which the first three account for 50%:
- Schedules
- Project priorities
- Manpower/human resource availability
- Technical opinions
- Procedural or project administration
- Costs
- Personalities
As the manager of a highly critical project, you walk into your office and receive a phone call from your client notifying you that they need an urgent review meeting about the delay that occurred in the delivery of one of the major pieces of equipment for the project. You open your e-mail and you get bombarded with the emails coming from two of your team about a conflict that started between them this morning. After a few minutes you get a phone call from one of them while the other one shows up at your office. Which conflict resolution technique would you use immediately?
A. Collaborating
B. Forcing
C. Compromising
D. Smoothing
D. Smoothing
Collaborating or problem solving is the best way to resolve conflict but not in this situation. Since you should choose a technique to deal with the conflict immediately and it’s explained that there is an urgent meeting on an important issue in your critical project that you that you need to take care of, the best method in this situation would be to delay the conflict resolution, i.e. smoothing.
You have recently been assigned as the manager of a highly critical national project which should be finished in a very short period of time compared to the similar projects. After developing the first draft of the project network diagram you see that the project cannot be finished on time. If the network diagram cannot be changed anymore and you have extra human resources, what would be the best approach?
A. Fast tracking
B. Crashing
C. Risk analysis
D. Leveling the resources
B. Crashing
In this situation, leveling the resources will generally increase the duration. Since the network diagram cannot be changed, the fast tracking option is also not feasible. So crashing remains as the best option in this situation to decrease the duration.
You have just been hired as the project manager in a large company and given the approved project charter. You know that your company always undertakes very challenging projects and your project is not an exception. What should be your first course of action?
A. Plan risk management
B. Confirm that all of the stakeholders have contributed to the scope
C. Identify project risks
D. Start developing project management plan
B. Confirm that all of the stakeholders have contributed to the scope
Read the question carefully. You as the project manager have not been involved in the project charter development, therefore it is your responsibility to make sure that the charter is complete and all of the stakeholders have their inputs in it before proceeding with the next step in project planning.
As the manager of a large project, including a huge part of procurement activities, you are about to start project closure activities. All final deliverable of the project are validated. What should be your first step in project closure?
A. Start closing out contracts
B. Ensure completion of scope as per Project Management Plan
C. Start Claims Administration
D. Start Administrative Closure
B. Ensure completion of scope as per Project Management Plan
According to the PMBOK® Guide (6th Edition), when closing the project the project manager must review all the prior information from the previous phase closure to ensure that all project work is completed and that the project has met its objectives. Since project scope is measured against the scope management plan, the project manager reviews the scope baseline (part of the project management plan) to ensure completion before considering the project closed.
You are managing a project which is facing some minor delays in the submission of a few project deliverables. You have been asked to a meeting with the team members in charge of the delayed deliverables. Which one of the following tools do you think is the best to be used during the meeting to show the project schedule status to the responsible team members?
A. Gantt Chart
B. Project Network Diagram
C. Milestone Chart
D. Responsibility Assignment Matrix
A. Gantt Chart
In a meeting with team members you need a tool which shows the schedule details such as delays, completion, and timeline.
Which one of the following items determines the acceptable range of variation of a process on a control chart?
A. Mean
B. Upper and Lower Control Limits
C. Standard Deviation
D. Specification Limit
B. Upper and Lower Control Limits
The control limits are set based on the company’s quality standard and indicate the acceptable range. Upper and lower control limits are usually set at +/− 3sigma.
Which technique is not a helpful practice in creating cultural compatibility for an agile approach?
A. Active executive sponsorship
B. Management adjusting how team members are assessed
C. A focus on getting things right the first time
D. A focus on going fast but not hurrying.
C. A focus on getting things right the first time
A focus on getting things right the first time fits with a plan-driven rather than a change-driven approach. The other answer choices describe helpful strategies in an Agile project approach. Agile work should occur at a manageable pace.
You have recently been assigned as the manager of a project after the previous manager quit the company. From the first meetings with the project team you discover that the morale of the team is very low. You speak to some of the team members in private and you feel that they were not given opportunities to participate in team development activities and that they did not have opportunities to grow. Which of the following is a primary factor for this situation?
A. Use of zero-sum rewards in the project
B. A poorly defined resource calendar
C. Too many hierarchical levels in the project organization chart
D. Poor communication planning
B. A poorly defined resource calendar
According to the PMBOK® Guide (6th Edition), resource calendars identify times when the project team members can participate in team development activities. If the team members are unable to find time for such activities, it is likely that the calendar has been poorly planned out.
You are a junior project manager, currently performing schedule controlling activities. You approach one of your experienced colleagues for advice on how to reanalyze the project and predict the project’s remaining duration. She tells you to analyze the sequence of activities with the least amount of scheduling flexibility. Which technique is she referring to?
A. Gantt chart
B. Critical path method
C. Resource leveling
D. Precedence diagramming method
B. Critical path method
The Gantt chart is only a representation of the project schedule, not an analysis method. The precedence diagramming method is a diagramming technique that deals with the relationship between activities, not schedule flexibility. Resource leveling is used to smooth the use of the resources over a period of time. The only option that deals with schedule flexibility is the critical path method which uses activity floats.
Tom is managing a project and he has scheduled a number of training programs for his team. However, he knows that apart from planned training, unplanned training also takes place in a number of ways. Which of these is not one of the ways in which unplanned training can happen?
A. Conversation
B. Online
C. Observation
D. Project performance appraisals
B. Online
According to the PMBOK® Guide (6th Edition), scheduled training occurs as stated in the Human Resource plan and could include online, classroom, on-the-job, etc. Unplanned training, however, takes place through conversation, observation and project performance appraisals conducted during the controlling process of managing the project team.
As the project manager, you are reviewing the control chart related to one of the project deliverables, and you find seven data points in a row on one side of the mean. What should be your next action?
A. According to the rule of seven this is normal and no action is required
B. Modify the mean
C. Perform the quality measurements again to make sure about the data points correctness
D. Find an assignable cause
D. Find an assignable cause
This is an example of the application of the rule of seven in control charts. If you have seven data points in a row on the same side of the mean, statistically the mean has shifted, calling for action to correct the problem. Therefore, the first action is to find the cause of the errors.
As the manager of a large construction project you are currently conducting a meeting with the project management team to decide on a procurement contract. There are opposing views among the team members on the type of contract that best suits your situation. Which one of the following types of contracts have the most cost risk for your organization as a buyer?
A. Cost plus percentage of costs
B. Fixed price incentive fee
C. Time and materials
D. Cost plus award fee
A. Cost plus percentage of costs
In a cost plus percentage of costs contract, the buyer pays all costs while the costs are not limited. In a fixed price type of contract, the buyer has the least cost risk, as any cost overruns are borne by the seller.
As a project manager you are approached by one of the project stakeholders asking for a change in the project work breakdown structure. The stakeholder brings enough reasons to show that the change does not affect the project time or cost. What is the best action for you in this situation?
A. Ignore the change and ask the stakeholder to formally request a change
B. Since there are no time and cost effects, implement the change
C. Raise the change to your management
D. Look for other impacts that the change may have
D. Look for other impacts that the change may have
Even though it may not directly affect the time or cost of the project, you need to look at all the impacts of a change on other project constraints. The change may increase risk, reduce quality, etc. As a project manager the best thing to do is to know all of the impacts of a change before taking any other action.
As a project manager, Tom is currently involved in the Control Procurements process. According to the records, one of the vendors has not delivered the items on time. The root-cause analysis shows that the problem was in the proposal evaluation activities that could have been done more accurately. What should Tom do at this point?
A. Update Procurement Documentation
B. Update Organizational Process Assets
C. Conduct Procurement Audits
D. Update Procurement Contracts
B. Update Organizational Process Assets
Lessons learned are a part of Organizational Process Assets. The Project Manager should update this with the procurement experience so that future projects can benefit. Organizational Process Assets Updates are an output of Control Procurements.