PMP Exam Prep

Question 1

5 Whys Method

Answer 1

An effective tool for root cause analysis in which the question “Why?” is asked of a problem in succession until the root cause is found. Developed by Sakichi Toyoda, a Japanese inventor and industrialist, the 5 Whys method is an integral part of the Lean philosophy.

Question 2

80/20 Rule

Answer 2

A general guideline with many applications; in terms of controlling processes, it contends that a relatively large number of problems or defects, typically 80%, are commonly due to a relatively small number of causes, typically 20%. See also “Pareto Chart”.

Question 3

A/B Testing

Answer 3

A marketing approach used to determine user preferences by showing different sets of users’ similar services - an ‘Alpha’ and a ‘Beta’ version - with one independent variable.

Question 4

Accept

Answer 4

A strategy for managing negative risks or opportunities that involves acknowledging risk and not taking any action until the risk occurs.

Question 5

Acceptance Critera

Answer 5

A set of conditions that is required to be met before deliverables are accepted.

Question 6

Accepted Deliverables

Answer 6

Deliverables that met the acceptance criteria and have been formally signed off and approved by the customer or sponsor as part of the scope validation process.

Question 7

Active Listening

Answer 7

A communication technique that involves acknowledging the speaker’s message and the recipient clarifying the message to confirm that what was heard matches the message that the sender intended.

Question 8

Activity

Answer 8

A distinct portion of work, scheduled with a beginning and an end, that must be performed to complete work on the project. Also known as a schedule activity. See also “Task”.