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PMP Curriculum Flashcards

1
Q

How do you manage conflict?

A
  1. Investigate the conflict
  2. Find the source
  3. Determine the cause (one on one)
  4. Analyze the larger context
  5. Implement and Track Solutions
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2
Q

How do you make and enforce team ground rules?

A
  1. Work together (democratically) to make ground rules
  2. Share and explain ground rules to ALL
  3. Model the ground rules (Self)
  4. Enforce ground rules (Others)
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3
Q

How do you plan and manage a schedule?

A
  1. Estimate Tasks
  2. Use benchmarks and historical data
  3. Prepare schedules
  4. Measure progress
  5. Modify schedules
  6. Coordinate with others
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4
Q

How do you execute a project with urgency?

A
  1. Deliver value incrementally
  2. Monitor business value
  3. Divide tasks to find MVP
  4. Measure progress through data analysis
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5
Q

How do you measure progress?

A
  1. Define value from the customer perspective
  2. Determine value expectations
  3. Set targets and baseline expectations
  4. Create metrics that show progress to expectation
  5. Select data collection means
  6. Collect data regularly
  7. Present data
  8. Compare progress to baseline
  9. Improve where needed
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6
Q

What are the steps in creating a high performing team?

A
  1. Determine skill requirements for project team
  2. Review the team’s current skills
  3. Foster diversity and inclusion
  4. Decide on roles and responsibilities
  5. Sharpen and diversify team skills
  6. Facilitate knowledge sharing
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7
Q

How do you empower team members and stakeholders?

A
  1. Identify and play to strengths
  2. Promote team accountability
  3. Model accountability
  4. Share authority
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8
Q

How do you engage stakeholders?

A
  1. Analyze stakeholders
  2. Categorize stakeholders
  3. Engage stakeholders
  4. Maintain stakeholder engagement
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9
Q

How do you promote team performance through emotional intelligence?

A
  1. Assess behavior with personality indicators
  2. Analyze and adjust to needs
  3. Support growth and development
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10
Q

How do you lead a team?

A
  1. Set vision and mission
  2. Support diversity and inclusion
  3. Value servant leadership
  4. Choose a leadership style
  5. Inspire, Motivate, Influence
  6. Understand team and stakeholder influence
  7. Figure out options for leading
  8. Maintain team
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11
Q

How do you address impediments, obstacles, and blockers?

A
  1. Identify challenges in critical path
  2. Determine priorities
  3. Establish solutions
  4. Keep path clear
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12
Q

How do you build shared understanding?

A
  1. Secure buy in

2. Uphold agreements

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13
Q

How do you assess and manage risk?

A
  1. Develop risk management approach
  2. Identify, assess, and prioritize risk response
  3. Decide risk response
  4. Implement risk response
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14
Q

How do you manage communication?

A
  1. Analyze communication needs
  2. Plan method, channel, frequency, and detail
  3. Manage information and updates
  4. Confirm receipt of information
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15
Q

How do you collaborate with stakeholders?

A
  1. Identify stakeholder needs
  2. Align stakeholders to plan
  3. Build trust and influence
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16
Q

How do you plan and manage a budget?

A
  1. Estimate budget
  2. Plan and mange resources
  3. Monitor variations and governance processes (CPI= EV/AC)
  4. Anticipate future budget changes
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17
Q

How do you negotiate project agreements?

A
  1. Understand boundaries of negotiation
  2. Understand desired outcome
  3. Determine a negotiation strategy
  4. Participate in negotiations
  5. Verify proposal quality
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18
Q

How do you ensure members and stakeholders are trained?

A
  1. Assess necessary skills
  2. Find training options
  3. Allocate resources for training
  4. Prioritize training
  5. Measure outcomes of training
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19
Q

How do you support team performance?

A
  1. Match team performance to KPI’s
  2. Support growth
  3. Select a feedback approach
  4. Verify performance improvements
  5. Support task accountability
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20
Q

How do you engage and support virtual teams?

A
  1. Understand virtual communication needs
  2. Be creative about engagement options
  3. Use your options
  4. Keep engagement high
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21
Q

How do you measure progress?

A
  1. Plan schedule management
  2. Define activities
  3. Sequence activities
  4. Estimate activity durations
  5. Develop Schedule
  6. Control schedule
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22
Q

What are the five stages of Change Management?

A
  1. Identify necessary changes
  2. Document changes in change control form, initiating a formal request for change
  3. Analyze the impact of the change (assess issues that may arise)
  4. Coordinate the appropriate stakeholders to select those necessary actions needed to implement said change
  5. Update project plan with components related to the approved change requests
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23
Q

Activity Cost Estimates

A

Each task is assigned a budget. The aggregate of the task budgets equals the project budget. Activity costs include labor, materials, equipment, contractors, services, facilities, financial costs

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24
Q

Agile Estimating

A

A form of planning utilized from the beginning of the projects that will allow the manager to focus on the quality of each deliverable

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25
Agile Manifesto
(1) Individuals > Process (2) Working software > Comprehensive documentation (3) Customer Collaboration > Contract negotiation (4) Responding to Change > Following Plan
26
Backlog
A prioritized list of features/tasks with descriptions of functionality
27
Benefits Management Plan
A document detailing how and when the benefits of a project will be delivered and measured
28
Brainstorming
A facilitates session with team members that generates a list of ideas, analyses that list, and chooses a particular option for action
29
Burndown Charts
A graphical representation of work left to do versus time. The backlog on the vertical axis and time on the horizontal axis. This is useful for estimating the completion date of work
30
Capability Maturity Model
A framework for integration of process improvement over multiple areas
31
Change Requests
A formal request to make changes to the project, usually in a form or document
32
Contingency Reserve
A reserve allocated to respond to the “known unknowns” with planned responses
33
Control / Variability Control Charts
Used to analyze and communicate the variability of a process or project activity over time
34
Cost-Benefit Analysis
A tool for measuring actions and weighing the benefits/costs of said action.
35
Daily Standup
A daily meeting held to assist in uncover impediments in a timely manor
36
Decomposition Process
The process of breaking down user stories into smaller, more executable tasks
37
Design for X
A series of technical guidelines that aid in product optimization for a specific aspect of design
38
Engagement Roadmap
A guideline based on the stakeholder analysis that specifies processes for engaging with stakeholders at current and future states of the project
39
Enterprise Environmental Factor (EEF)
All external or internal factors that influence the projects success (culture, weather, regulation, politics, market)
40
Expected Monetary Value (EMV)
A method of calculating the average outcome by assigning opportunities with positive values and threats with negative values
41
Information Radiator
A shared sight or location in which important information is shared amongst the team
42
Internal Rate of Return (IRR)
The interest rate that makes the net present value of all cash flow equal to zero
43
Issue Log
A list of ongoing and closed issues encountered in the project
44
Kanban Boards
A board the visually depicts work at various stages of the process. Cards represent work items and columns represent each stage of the process. Cards are moved from left to right to show progress and help allocate and coordinate resources
45
Key Performance Indicators (KPI)
Metrics used to align the team’s vision and objectives a, as well as inform the team that they are progressing toward a meaningful goal
46
Lessons Learned
A register used to record knowledge gained during a project to improve this or other teams’ performance in this or the next project
47
Management Reserve
Funds that can be allocated at a high level for the “unknown unknowns”
48
Minimum Viable Product (MVP)
A simplified product released to a limited audience to test that audience’s reaction and gain feedback. The product will then me modified in iterations before releasing
49
Organization Process Assets (OPA)
Processes, products or artifacts that are used within a given organization (sometimes the result of other projects)
50
Pareto Chart
A histogram that issued to rank causes of problems in hierarchical format with the goal of narrowing down primary causes of variance so that energy can be focused on the most significant sources of variance
51
Present Value
The current value of a future sum of money or stream of cash flows given a specific rate of return
52
Process Improvement Plan
A document that described the processes used in the production of the project’s deliverables, how they are monitors and under what conditions they change
53
How do you measure progress?
1. Plan schedule management 2. Define activities 3. Sequence activities 4. Estimate duration of activities 5. Develop schedule 6. Control schedule
54
How do you produce quality deliverables?
1. Plan how to deliver a quality project 2. Evaluate quality standards regularly 3. Recommend options to improve quality
55
How do you plan and manage scope?
1. Determine and prioritize requirements 2. Scope and acceptance criteria 3. Build and execute work packages 4. Monitor scope
56
How do you integrate project planning activities?
1. Consolidate plans 2. Assess plans for gaps and business value 3. Analyze data 4. Make informed project decisions 5. Handle ground-rule violations 6. Manage compliance to business factors
57
How do you manage project changes?
1. Be ready for change 2. Learn how to handle change 3. Establish a change process 4. Be ready to respond to change
58
How do you plan and manage procurement?
1. Define resource requirements and needs 2. Plan and manage procurement strategy 3. Communicate external resource requirements 4. Develop a delivery solution 5. Manage suppliers and contracts
59
How do you create project artifacts?
1. Determine the requirements for managing project artifacts 2. Validate project information is up to date and accessible 3. Continually assess effectiveness
60
How do you determine appropriate project methods and practices?
1. Assess needs, complexity and magnitude of project 2. Recommend execution strategy 3. Recommend a project methodology or approach 4. Use iterative, incremental practices
61
How do you establish a project governance structure?
1. Determine appropriate governance | 2. Define escalation paths and thresholds
62
How do you manage project issues?
1. Recognize when risks become issues 2. Collaborate with stakeholders to resolve issues 3. Approach the issue with optimal action
63
How do you transfer knowledge?
1. Discuss knowledge transfer responsibilities 2. Outline expectations 3. Confirm approach 4. Maintain team and knowledge transfer
64
How do you plan and mange project or phase closure?
1. Determine closure criteria 2. Develop transition planning artifacts 3. Validate readiness for transition 4. Close out project or phase
65
How do you define the compliance?
1. Confirm compliance requirements 2. Classify compliance categories 3. Determine potential threats 4. Support compliance 5. Analyzer consequences of noncompliance 6. Determine actions to address compliance needs 7. Measure compliance
66
How do you evaluate and deliver benefits and value?
1. Investigate identified benefits 2. Build project and value shared understanding 3. Document ownership and benefits realization 4. Verify benefits are tracked 5. Evaluate organizational impacts 6. Evaluate delivery options for benefits 7. Inform stakeholders of value delivered
67
How do you evaluate business and environment changes?
1. Survey changes to the business environment 2. Assess impact on scope/backlog based on changes 3. Recommend options for changes 4. Reprioritize work and actions 5. Review business environment for impacts on scope/backlog
68
How do you support organizational change?
1. Assess organizational culture 2. Evaluate impact of organizational change to determine actions 3. Evaluate impact of the project to the organization to determine actions 4. Recommend plan and facilitate changes
69
How do you practice continuous process improvement?
1. Assess the organizations existing continuous improvement framework 2. Plan continuous improvement methods, procedures and tools 3. Recommend and execute continuous improvement steps
70
Project Charter
A document that authorizes the existence of a project and provides the project manager with authority to apply organizational resources to project activities.
71
Project Management Plan
A document that outlines how the project will be managed including project schedule, budget, quality standards, team requirements, project control and anything else necessary.
72
Quality Management Plan
A document combining the efforts of quality assurance and control to maintain, establish and evaluate the total quality management of a project.
73
Quality Metrics
The product attributes that will be monitored or controlled.
74
RACI
Responsible, Accountable, Consulted, Informed (helps to clarify defining roles within a project)
75
Relative Estimating
The process of estimating stories or backlog tasks in relation to each other rather than units of time.
76
Requirements Traceability Matrix
The central part of the requirements action plan which tracks each requirement to ensure all of the small details are addressed.
77
Return on Investment (ROI)
A financial metric of profitability that measures the gain or loss from an investment relative to the money invested
78
Request for Proposal (RFP)
A business document that announces and provides details about a project (also solicits bids from contractors).
79
Risk Register
A document containing the list of the most important risks to the projects completion (identifying the likeliness of occurring, the impact on the project and response plans)
80
Risk Response Plan
A plan for reducing or eliminating risks and their potential impacts
81
Scope Management Plan
A component of the project management plan which outlines how the scope will be managed, how scope changes will be addressed and how the project scope will be monitored.
82
Scope Statment
A detailing of project deliverables and major objectives

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