PMP Additional Terms Flashcards

1
Q

An acivity carried out to bring about a predefined, specified result

A

Process

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2
Q

Every process has a set of (quality planning will create a process improvement plan):

A

Outputs

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3
Q

Every process will have a set of

A

Outputs

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4
Q

Outputs are the result of the

A

activities within a process

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5
Q

Activities are call tools or

A

techniques

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6
Q

You need information to finish

A

Input

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7
Q

The PMI publication that defines widely
accepted project management practices.
The CAPM and the PMP exam are based
on this book.

A

A Guide to the Project Management

Body of Knowledge (PMBOK Guide)

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8
Q
The areas of expertise, industry, or
function where a project is centered.
Examples of application areas include
architecture, IT, health care, and
manufacturing.
A

Application areas

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9
Q
A quantifiable return on investment. The
return can be tangible, such as
equipment, money, or market share. The
return can also be intangible, such as
brand recognition, trademarks, and
reputation.
A

Business value

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10
Q

A person who has slightly less project
management experience than a PMP, but
who has qualified for and then passed the
CAPM examination.

A

Certified Associate in Project

Management (CAPM)

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11
Q
Defines how a project affects people and
how those people may affect the project.
Cultural and social environments include
the economic, educational, ethical,
religious, demographic, and ethnic
composition of the people affected by the
project.
A

Cultural and social environment

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12
Q

A product, service, or result created by a
project. Projects can have multiple
deliverables.

A

Deliverable

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13
Q
These include the application of
accounting, procurement, sales and
marketing, contracting, manufacturing,
logistics, strategic planning, human
resource management, standards and
regulations, and information technology.
A

General management skills

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14
Q
The consideration of the local and
international laws, languages,
communication challenges, time zone
differences, and other non-collocated
issues that affect a project’s ability to
progress.
A

International and political environment

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15
Q

The ability to interact, lead, motivate, and

manage people.

A

Interpersonal skills

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16
Q

A triangle with the characteristics of time,
cost, and scope. Time, cost, and scope
each constitute one side of the triangle; if
any side of the Iron Triangle is not in
balance with the other sides, the project
will suffer. The Iron Triangle of Project
Management is also known as the Triple
Constraints of Project Management, as all
projects are constrained by time, cost, and
scope.

A

Iron Triangle of Project Management

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17
Q

The physical structure and surroundings

that affect a project’s work.

A

Physical environment

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18
Q

A collection of related processes in project
management. There are five process
groups and 49 project management
processes. The five process groups are
Initiating, Planning, Executing, Monitoring
and Controlling, and Closing.

A

Process groups

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19
Q

A collection of related projects working in

unison toward a common deliverable.

A

Program

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20
Q

The process of gathering project details.
This process uses deductive reasoning,
logic, and a series of informationgathering
techniques to identify details
about a project, product, or solution.

A

Progressive elaboration

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21
Q

A temporary endeavor to create a unique
product, service, or result. The end result
of a project is also called a deliverable.

A

Project

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22
Q

A documented created and maintained by
the project sponsor and the project
manager. The project benefits
management plan defines what benefits
the project will create, when the benefits
will be realized, and how the benefits will
be measured.

A

Project benefits management plan

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23
Q

Created and maintained by the project
sponsor and shows the financial validity of
why a project is chartered and launched
within the organization. Typically, the
project business case is created before
the launch of the project and may be used
as a go/no-go decision point.

A

Project business case

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24
Q
The location and culture of the
environment where the project work will
reside. The project environment includes
the social, economic, and environmental
variables the project must work with or
around.
A

Project environment

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25
Q

An organization of project management
professionals from around the world,
supporting and promoting the careers,
values, and concerns of project managers.

A

Project Management Institute (PMI)

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26
Q

The phases that make up the project.
Project life cycles are unique to the type of
work being performed and are not
universal to all projects.

A

Project life cycle

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27
Q
A central office that oversees all projects
within an organization or within a
functional department. A PMO supports
the project manager through software,
training, templates, policies,
communication, dispute resolution, and
other services.
A

Project management office (PMO)

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28
Q

A person who has proven project
management experience and has qualified
for and then passed the PMP
examination.

A

Project Management Professional (PMP)

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29
Q
The management and selection of
projects that support an organization’s
vision and mission. It is the balance of
project priority, risk, reward, and return on
investment. This is a senior management
process.
A

Project portfolio management

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30
Q

A smaller project managed within a larger,
parent project. Subprojects are often
contracted work whose deliverable allows
the larger project to progress.

A

Subprojects

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31
Q

Also known as the Iron Triangle. This
theory posits that time, cost, and scope
are three constraints that every project
has.

A

Triple Constraints of Project

Management

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32
Q
Raw data, observations, and
measurements about project components.
Work performance data is gathered and
stored in the project management
information system.
A

Work performance data

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33
Q

Work performance information is the
processed and analyzed data that will help
the project manager make project
decisions.

A

Work performance information

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34
Q
Work performance reports is the formatted
communication of work performance
information. Work performance reports
communicate what’s happening in the
project through status reports, memos,
dashboards, or other modalities.
A

Work performance reports

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35
Q
An organization where organizational
resources are pooled into one project
team, but the functional managers and
the project managers share the project
power.
A

Balanced matrix structure

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36
Q
Cultural norms describe the culture and
the styles of an organization. Cultural
norms, such as work ethics, hours, view
of authority, and shared values, can
affect how the project is managed.
A

Cultural norms

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37
Q

Conditions that affect how the project
manager may manage the project.
Enterprise environmental factors come
from within the project, such as policy, or
they be external to the organization, such
as law or regulation.

A

Enterprise environmental factors

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38
Q
An organization that is divided into
functions, and each employee has one
clear functional manager. Each
department acts independently of the
other departments. A project manager in
this structure has little to no power and
may be called a project coordinator.
A

Functional structure

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39
Q
Governance framework describes the
rules, policies, and procedures that
people within an organization abide by.
Governance framework addresses the
organization, but also address portfolios,
programs, and projects. Regarding
portfolios, programs, and projects the
governance framework addresses
alignment with organizational vision, risk
management, performance factors, and
communication.
A

Governance framework

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40
Q

An organization that creates a blend of
the functional, matrix, and projectoriented
structures.

A

Hybrid structure

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41
Q
Describe organizations that have
duplication of efforts within the
organization, but not within each
department or division of the
organization. Project manager has little
authority in this structure and the
functional manager controls the project
budget.
A

Multidivisional structure

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42
Q

Describes a loosely organized business
or organization. There likely aren’t big
formal departments and people work
alongside one another regardless of roles
and titles. The project manager likely has
little control over the project resources
and may not be called a project manager.

A

Organic or simple

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43
Q
Organizational process assets include
organizational processes, policies,
procedures, and items from a corporate
knowledge base. Organizational process
assets are grouped into two categories to
consider: processes, policies and
procedures, and organizational
knowledge bases.
A

Organizational process assets

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44
Q
Organizational knowledge repositories
are the databases, files, and historical
information that you can use to help
better plan and manage your projects.
This is an organizational process asset
that is created internally to your
organization through the ongoing work of
operations and other projects.
A

Organizational Knowledge Repositories

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45
Q

A system can create things by working
with multiple components that the
individual components could not create if
they worked alone. The structure of the
organization and the governance
framework creates constraints that affect
how the project manager makes
decisions within the project. The
organizational system directly affects how
the project manager utilizes their power,
influence, leadership, and even political
capital, to get things done in the
environment.

A

Organizational System

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46
Q

A business unit that centralizes the
operations and procedures of all projects
within the organization. The PMO can be
supportive, controlling, or directive.

A

Project management office (PMO)

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47
Q
An organization that assigns a project
team to one project for the duration of the
project life cycle. The project manager
has high-to-almost-complete project
power.
A

Project-oriented structure

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48
Q
An organization where organizational
resources are pooled into one project
team, but the functional managers have
less project power than the project
manager.
A

Strong matrix structure

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49
Q
Uses a network structure to communicate
and interact with other groups and
departments. A point of contact exists for
each department and these department
point of contact receive and send all
messages for the department.
A

Virtual organization

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50
Q
An organization where organizational
resources are pooled into one project
team, but the functional managers have
more project power than the project
manager.
A

Weak matrix structure

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51
Q

The message receiver restates what’s
been said to fully understand and confirm
the message and it provides an
opportunity for the sender to clarify the
message if needed.

A

active listening

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52
Q
Active problem solving begins with
problem definition. Problem definition is
the ability to discern between the cause
and effect of the problem. Root-cause
analysis looks beyond the immediate
symptoms to the cause of the
symptoms—which then affords
opportunities for solutions.
A

active problem solving

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53
Q

The project manager refuses to act, get

involved, or make decisions.

A

avoiding power

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54
Q
The leader is motivating, has highenergy,
and inspires the team through
strong convictions about what’s possible
and what the team can achieve. Positive
thinking and a can-do mentality are
characteristics of a charismatic leader.
A

charismatic leadership

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55
Q

The project manager has deep skills and
experience in a discipline (for example,
years of working in IT helps an IT project
manager better manage IT projects).

A

expert power

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56
Q

The project manager aims to gain favor
with the project team and stakeholders
through flattery.

A

ingratiating power

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57
Q

The individual has power and control of
the data gathering and distribution of
information.

A

informational power

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58
Q
The leader is a hybrid of transactional,
transformational, and charismatic
leaders. The interactional leader wants
the team to act, is excited and inspired
about the project work, yet still holds the
team accountable for their results
A

interactional leadership

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59
Q

The project manager can make the team
and stakeholders feel guilty to gain
compliance in the project.

A

guilt-based power

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60
Q

Leadership is about aligning, motivating,
and inspiring the project team members
to do the right thing, build trust, think
creatively, and to challenge the status
quo.

A

leadership

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61
Q

The leader takes a “hands-off” approach
to the project. This means the project
team makes decisions, takes initiative in
the actions, and creates goals. While this
approach can provide autonomy, it can
make the leader appear absent when it
comes to project decisions.

A

laissez-faire leadership

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62
Q

Management utilizes positional power to
maintain, administrate, control, and focus
on getting things done without
challenging the status quo of the project
and organization.

A

management

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63
Q

Based on the audience and the message
being sent, the media should be in
alignment with the message.

A

media selection

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64
Q
Meetings are forms of communication.
How the meeting is led, managed, and
controlled all influence the message
being delivered. Agendas, minutes, and
order are mandatory for effective
communications within a meeting.
A

meeting management

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65
Q

The project manager has a warm

personality that others like.

A

personal or charismatic power

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66
Q

In formal presentations, the presenter’s
oral and body language, visual aids, and
handouts all influence the message being
delivered.

A

presentation

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67
Q

The project manager can restrict choices
to get the project team to perform and do
the project work.

A

pressure-based power

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68
Q
Defines three areas of PDUs for PMI
certified professionals to maintain their
certification. The PMI Talent Triangle
includes technical project management,
leadership, and strategic and business
management.
A

PMI Talent Triangle

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69
Q

The project manager’s power is because
of the position she has as the project
manager. This is also known as formal,
authoritative, and legitimate power.

A

positional power

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70
Q
PDUs are earned after the PMP to
maintain the PMP certification. PMPs are
required to earn 60 PDUs per three-year
certification cycle. Of the 60 PDUs, a
minimum of 35 hours must come from
educational opportunities.
A

Professional Development Units (PDUs)

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71
Q

The role of leading the project team and
managing the project resources to
effectively achieve the objectives of the
project.

A

project manager

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72
Q

The project manager can punish the

project team.

A

punitive or coercive power

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73
Q
The project manager is respected or
admired because of the team’s past
experiences with the project manager.
This is about the project manager’s
credibility in the organization.
A

referent power

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74
Q

The project manager can reward the

project team.

A

reward power

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75
Q
Communication requires a sender and a
receiver. Within this model may be
multiple avenues to complete the flow of
communication, but barriers to effective
communication may be present as well.
A

sender-receiver models

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76
Q
The leader puts others first and focuses
on the needs of the people he serves.
Servant leaders provide opportunity for
growth, education, autonomy within the
project, and the well-being of others. The
primary focus of servant leadership is
service to others.
A

servant leadership

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77
Q

The project manager has power because

of certain situations in the organization.

A

situational power

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78
Q

The tone, structure, and formality of the
message being sent should be in
alignment with the audience and the
content of the message.

A

style

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79
Q

The leader emphasizes the goals of the
project and rewards and disincentives for
the project team. This is sometimes
called management by exception as it’s
the exception that is reward or punished.

A

transactional leadership

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80
Q

The leader inspires and motivates the
project team to achieve the project goals.
Transformational leaders aim to empower
the project team to act, be innovative in
the project work, and accomplish through
ambition.

A

transformational leadership

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81
Q
An assumption is something that is
believed to be true or false, but it has not
yet been proven to be true or false.
Assumptions that prove wrong can
become risks for the project. All identified
project assumptions are recorded in the
assumption log for testing and analysis,
and the outcomes are recorded.
A

Assumption log

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82
Q

This is an example of a benefits
comparison model. It examines the
benefit-to-cost ratio.

A

Benefit/cost ratio (BCR) models

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83
Q

A committee that evaluates the
worthiness of a proposed change and
either approves or rejects the proposed
change.

A

Change control board (CCB)

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84
Q
The change control system
communicates the process for controlling
changes to the project deliverables. This
system works with the configuration
management system and seeks to control
and document proposals to change the
project’s product.
A

Change control system (CCS)

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85
Q

All changes that enter into a project are
recorded in the change log. The
characteristics of the change, such as the
time, cost, risk, and scope details, are
also recorded.

A

Change log

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86
Q

This plan details the project procedures
for entertaining change requests: how
change requests are managed,
documented, approved, or declined.

A

Change management plan

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87
Q
This final process group of the project
management life cycle is responsible for
closing the project phase or project. This
is where project documentation is
archived and project contracts are also
closed.
A

Closure processes

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88
Q

This plan defines who will get what
information, how they will receive it, and
in what modality the communication will
take place.

A

Communications management plan

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89
Q

This includes the labeling of the
components, how changes are made to
the product, and the accountability of the
changes.

A

Configuration identification

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90
Q

This plan is an input to the control scope
process. It defines how changes to the
features and functions of the project
deliverable, the product scope, may enter
the project.

A

Configuration management plan

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91
Q
This system defines how stakeholders
are allowed to submit change requests,
the conditions for approving a change
request, and how approved change
requests are validated in the project
scope. Configuration management also
documents the characteristics and
functions of the project’s products and
any changes to a product’s
characteristics.
A

Configuration management system

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92
Q

The organization of the product materials,

details, and prior product documentation.

A

Configuration status accounting

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93
Q

The scope verification and completeness
auditing of project or phase deliverables
to ensure that they are in alignment with
the project plan.

A

Configuration verification and auditing

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94
Q

The formal verification of the contract
completeness by the vendor and the
performing organization.

A

Contract closure

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95
Q
This is the aggregated costs of all of the
work packages within the work
breakdown structure (WBS).
A

Cost baseline

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96
Q

This plan details how the project costs
will be planned for, estimated, budgeted,
and then monitored and controlled.

A

Cost management plan

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97
Q

Knowledge that can be quickly and easily
expressed through conversations,
documentation, figures, or numbers, is
easily communicated.

A

Explicit knowledge

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98
Q

A benefit comparison model to determine
a future value of money. The formula to
calculate future value is FV = PV(1 + I)n,
where PV is present value, I is the given
interest rate, and n is the number of
periods.

A

Future value

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99
Q

A process to consider and control the
impact of a proposed change on the
project’s knowledge areas.

A

Integrated change control

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100
Q
Issues are points of contention where
some question of the project’s direction
needs to be resolved. All identified issues
are documented in the issue log, along
with an issue owner and a deadline to
resolve the issue. The outcome of the
issue is also recorded.
A

Issue log

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101
Q
A project selection method to determine
the likelihood of success. These models
include linear programming, nonlinear
programming, dynamic programming,
integer programming, and multiobjective
programming.
A

Mathematical model

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102
Q
Milestones are significant points or
events in the project’s progress that
represent accomplishment in the project.
Projects usually create milestones as the
result of completing phases within the
project.
A

Milestone

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103
Q

This list details the project milestones and
their attributes. It is used for several
areas of project planning, but also helps
determine how quickly the project may be
achieving its objectives.

A

Milestone list

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104
Q
These are committees that ask every
conceivable negative question about the
proposed project. Their goals are to
expose the project’s strengths and
weaknesses, and to kill the project if it’s
deemed unworthy for the organization to
commit to. Also known as project steering
committees or project selection
committees.
A

Murder boards

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105
Q

Evaluates the monies returned on a

project for each period the project lasts.

A

Net present value

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106
Q

An estimate to predict how long it will
take a project to pay back an organization
for the project’s investment of capital.

A

Payback period

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107
Q
A benefit comparison model to determine
the present value of a future amount of
money. The formula to calculate present
value is PV = FV ÷ (1 + I)n, where FV is
future value, I is the given interest rate,
and n is the number of periods.
A

Present value

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108
Q

The procurement management plan
controls how the project will acquire
goods and services.

A

Procurement management plan

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109
Q
This document authorizes the project. It
defines the initial requirements of the
project stakeholders. The project charter
is endorsed by an entity outside of the
project boundaries.
A

Project charter

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110
Q
The documented approach of how a
project will be planned, executed,
monitored and controlled, and then
closed. This document is a collection of
subsidiary management plans and
related documents.
A

Project management plan

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111
Q

Defines how the project scope will be

planned, managed, and controlled.

A

Project scope management plan

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112
Q

Documents the quality objectives for the
project, including the metrics for
stakeholder acceptance of the project
deliverable.

A

Quality baseline

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113
Q
This plan defines what quality means for
the project, how the project will achieve
quality, and how the project will map to
organizational procedures pertaining to
quality.
A

Quality management plan

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114
Q

A mathematical model to examine the
relationship among project variables, like
cost, time, labor, and other project
metrics.

A

Regression analysis

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115
Q

Risk is an uncertain event or condition
that may affect the project outcome. The
risk management plan defines how the
project will manage risk.

A

Risk management plan

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116
Q

The risk register is a centralized database
consisting of the outcome of all the other
risk management processes, such as the
outcome of risk identification, qualitative
analysis, and quantitative analysis.

A

Risk register

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117
Q

This subsidiary plan defines the risk
responses that are to be used in the
project for both positive and negative
risks.

A

Risk response plan

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118
Q

This is the planned start and finish of the
project. The comparison of what was
planned and what was experienced is the
schedule variance.

A

Schedule baseline

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119
Q

Defines how the project schedule will be

created and managed.

A

Schedule management plan

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120
Q
The scope baseline is a combination of
three project documents: the project
scope statement, the work breakdown
structure, and the WBS dictionary. The
creation of the project deliverable will be
measured against the scope baseline to
show any variances from what was
expected and what the project team has
created.
A

Scope baseline

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121
Q
These models use a common set of
values for all of the projects up for
selection. For example, values can be
profitability, complexity, customer
demand, and so on.
A

Scoring models

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122
Q

Knowledge that’s more difficult to express
because it’s personal beliefs, values,
knowledge gain from experience, and
“know-how” when doing a task.

A

tacit knowledge

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123
Q
A planning heuristic for creating the
WBS. This rule states that the work
package in a WBS must take no more
than 80 hours of labor to create and no
fewer than 8 hours of labor to create.
A

8/80 Rule

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124
Q

The observer interacts with the worker to
ask questions and understand each step
of the work being completed. In some
instances, the observer could serve as an
assistant in doing the work.

A

Active observation

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125
Q

When stakeholders create a large
number of ideas, you can use an affinity
diagram to cluster similar ideas together
for further analysis.

A

Affinity diagrams

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126
Q
A scope definition process of finding
alternative solutions for the project
customer while considering the
customer’s satisfaction, the cost of the
solution, and how the customer may use
the product in operations.
A

Alternatives generation

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127
Q

A decision method where only one
individual makes the decision for the
group.

A

Autocratic

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128
Q
This approach encourages participants to
generate as many ideas as possible
about the project requirements. No idea
is judged or dismissed during the
brainstorming session.
A

Brainstorming

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129
Q

Documented in the scope management
plan, this system defines how changes to
the project scope are managed and
controlled.

A

Change control system (CCS)

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130
Q
A numbering system for each item in the
WBS. The PMBOK is a good example of
a code of accounts, as each chapter and
its subheadings follow a logical
numbering scheme. For example,
PMBOK 5.3.3.2 identifies an exact
paragraph in the PMBOK.
A

Code of accounts

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131
Q

This subsidiary plan defines how
changes to the features and functions of
the project deliverables will be monitored
and controlled within the project.

A

Configuration management plan

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132
Q
These diagrams show the relationship
between elements of an environment. For
example, a context diagram would
illustrate the networks, servers,
workstations, and people that interact
with the elements of the environment.
A

Context diagram

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133
Q

A moderator-led requirements collection
method to elicit requirements from
stakeholders.

A

Focus group

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134
Q

This is the study of the functions within a
system, project, or, what’s more likely in
the project scope statement, the product
the project will be creating. Functional
analysis studies the goals of the product,
how the product will be used, and the
expectations the customer has of the
product once it leaves the project and
moves into operations. Functional
analysis may also consider the cost of
the product in operations, which is known
as life-cycle costing.

A

Functional analysis

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135
Q
Most projects have a determined budget
in relation to the project scope. There
may be a qualifier on this budget, such as
plus or minus 10 percent based on the
type of cost estimate created.
A

Funding limit

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136
Q

A requirements collection method used to
elicit requirements from stakeholders in a
one-on-one conversation

A

Interviews

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137
Q

A group decision method where more
than 50 percent of the group must be in
agreement.

A

Majority

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138
Q
This approach maps ideas to show the
relationship among requirements and the
differences between requirements. The
map can be reviewed to identify new
solutions or to rank the identified
requirements.
A

Mind mapping

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139
Q

As with brainstorming, participants are
encouraged to generate as many ideas
as possible, but the suggested ideas are
ranked by a voting process.

A

Nominal group technique

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140
Q

The observer records information about
the work being completed without
interrupting the process; sometimes
called the invisible observer.

A

Passive observation

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141
Q

A group-decision method where the
largest part of the group makes the
decision when it’s less than 50 percent of
the total. (Consider three or four factions
within the stakeholders.)

A

Plurality

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142
Q
This project scope statement component
works with the project requirements, but
focuses specifically on the product and
what the conditions and processes are
for formal acceptance of the product.
A

Product acceptance criteria

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143
Q

A scope definition technique that breaks
down a product into a hierarchical
structure, much like a WBS breaks down
a project scope.

A

Product breakdown

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144
Q

This is a narrative description of what the
project is creating as a deliverable for the
project customer.

A

Product scope description

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145
Q

Defines the product or service that will
come about as a result of completing the
project. It defines the features and
functions that characterize the product.

A

Product scope

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146
Q

A project assumption is a factor in the
planning process that is held to be true
but not proven to be true.

A

Project assumptions

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147
Q
A project boundary clearly states what is
included with the project and what’s
excluded from the project. This helps to
eliminate assumptions between the
project management team and the
project customer.
A

Project boundaries

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148
Q
A constraint is anything that limits the
project manager’s options. Consider a
predetermined budget, deadline,
resources, or materials the project
manager must use within the project—
these are all examples of project
constraints.
A

Project constraints

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149
Q
These are the measurable goals that
determine a project’s acceptability to the
project customer and the overall success
of the project. Objectives often include
the cost, schedule, technical
requirements, and quality demands.
A

Project objectives

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150
Q
These are the demands set by the
customer, regulations, or the performing
organization that must exist for the
project deliverables to be acceptable.
Requirements are often prioritized in a
number of ways, from “must have” to
“should have” to “would like to have.”
A

Project requirements

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151
Q

This defines all of the work, and only the
required work, to complete the project
objectives.

A

Project scope

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152
Q
This project management subsidiary plan
controls how the scope will be defined,
how the project scope statement will be
created, how the WBS will be created,
how scope validation will proceed, and
how the project scope will be controlled
throughout the project.
A

Project scope management plan

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153
Q

This documentation of what the
stakeholders expected in the project
defines all of the requirements that must
be present for the work to be accepted by
the stakeholders.

A

Requirements documentation

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154
Q
This subsidiary plan defines how
changes to the project requirements will
be permitted, how requirements will be
tracked, and how changes to the
requirements will be approved
A

Requirements management plan

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155
Q

This is a table that maps the
requirements throughout the project all
the way to their completion.

A

Requirements traceability matrix (RTM)

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156
Q

The project customer may have specific
dates when phases of the project should
be completed. These milestones are
often treated as project constraints.

A

Schedule milestones

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157
Q

Undocumented, unapproved changes to

the project scope.

A

Scope creep

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158
Q

The formal inspection of the project
deliverables, which leads to project
acceptance.

A

Scope validation

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159
Q

A scope definition process where the
project management team interviews the
stakeholders and categorizes, prioritizes,
and documents what the project
customer wants and needs. The analysis
is to determine, quantify, and prioritize
the interests of the stakeholders.
Stakeholder analysis demands
quantification of stakeholder objectives;
goals such as “good,” “satisfaction,” and
“speedy” aren’t quantifiable.

A

Stakeholder analysis

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160
Q

A scope definition approach that studies
and analyzes a system, its components,
and the relationship of the components
within the system.

A

Systems analysis

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161
Q
This project scope statement creation
process studies how a system should
work, designs and creates a system
model, and then enacts the working
system based on the project’s goals and
the customer’s expectations. Systems
engineering aims to balance the time and
cost of the project in relation to the scope
of the project.
A

Systems engineering

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162
Q

A group decision method where everyone

must be in agreement.

A

Unanimity

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163
Q

As with value engineering, this approach
examines the functions of the project’s
product in relation to the cost of the
features and functions. This is where, to
some extent, the grade of the product is
in relationship to the cost of the product.

A

Value analysis

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164
Q
This approach to project scope statement
creation attempts to find the correct level
of quality in relation to a reasonable
budget for the project deliverable while
still achieving an acceptable level of
performance of the product.
A

Value engineering

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165
Q

A WBS companion document that
defines all of the characteristics of each
element within the WBS.

A

WBS dictionary

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166
Q

A prepopulated WBS for repetitive
projects. Previous projects’ WBSs are
often used as templates for current
similar projects.

A

WBS template

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167
Q

A deliverables-oriented breakdown of the

project scope.

A

Work breakdown structure (WBS)

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168
Q

The smallest item in the WBS.

A

Work package

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169
Q

Status of the deliverables: the work that’s
been started, finished, or has yet to
begin.

A

Work performance information

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170
Q

The primary output of breaking down the

WBS work packages.

A

Activity list

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171
Q

The identification of more than one
solution. Consider roles, materials, tools,
and approaches to the project work.

A

Alternative analysis

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172
Q
A somewhat unreliable estimating
approach that relies on historical
information to predict what current activity
durations should be. Analogous
estimating is more reliable, however, than
team member recollections. Analogous
estimating is also known as top-down
estimating and is a form of expert
judgment.
A

Analogous estimating

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173
Q
The most accurate time-and-cost
estimating approach a project manager
can use. This estimating approach starts
at “the bottom” of the project and
considers every activity, its predecessor
and successor activities, and the exact
amount of resources needed to complete
each activity.
A

Bottom-up estimating

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174
Q
A WBS entry that considers the time,
cost, and scope measurements for that
deliverable within the WBS. The
estimated performance is compared
against the actual performance to
measure overall performance for the
deliverables within that control account.
The specifics of a control account are
documented in a control account plan.
A

Control account

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175
Q
A predetermined range of acceptable
variances, such as +/–10 percent off
schedule. Should the variance exceed
the threshold, then project control
processes and corrected actions will be
enacted.
A

Control threshold

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176
Q
A schedule compression approach that
adds more resources to activities on the
critical path to complete the project
earlier. When crashing a project, costs
are added because the associated labor
and sometimes resources (such as faster
equipment) cause costs to increase.
A

Crashing

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177
Q

The path in the project network diagram
that cannot be delayed, otherwise the
project completion date will be late. There
can be more than one critical path.
Activities in the critical path have no float.

A

Critical path

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178
Q
These dependencies are the preferred
order of activities. Project managers
should use these relationships at their
discretion and should document the logic
behind the decision. Discretionary
dependencies allow activities to happen
in a preferred order because of best
practices, conditions unique to the project
work, or external events. Also known as
preferential or soft logic.
A

Discretionary dependencies

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179
Q

The earliest a project activity can finish.
Used in the forward pass procedure to
discover the critical path and the project
float.

A

Early finish

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180
Q

The earliest a project activity can begin.
Used in the forward pass procedure to
discover the critical path and the project
float.

A

Early start

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181
Q
As the name implies, these are
dependencies outside of the project’s
control. Examples include the delivery of
equipment from a vendor, the deliverable
of another project, or the decision of a
committee, lawsuit, or expected new law.
A

External dependencies

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182
Q
A schedule compression method that
changes the relationship of activities.
With fast tracking, activities that would
normally be done in sequence are
allowed to be done in parallel or with
some overlap. Fast tracking can be
accomplished by changing the relation of
activities from FS to SS or even FF or by
adding lead time to downstream
activities. However, fast tracking does
add risk to the project
A

Fast tracking

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183
Q

An activity relationship type that requires
the current activity to be finished before
its successor can finish.

A

Finish-to-finish

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184
Q

An activity relationship type that requires
the current activity to be finished before
its successor can start.

A

Finish-to-start

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185
Q
A representation of a project network
diagram that is often used for outsourced
portions of a project, repetitive work
within a project, or a subproject. Also
called a subnet.
A

Fragnet

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186
Q

This is the total time a single activity can
be delayed without affecting the early
start of its immediately following
successor activities.

A

Free float

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187
Q
Logic that describes activities that must
happen in a particular order. For
example, the dirt must be excavated
before the foundation can be built. The
foundation must be in place before the
framing can begin. Also known as a
mandatory dependency.
A

Hard logic

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188
Q

Internal relationships to the project or the
organization. For example, the project
team must create the software as part of
the project’s deliverable before the
software can be tested for quality control.

A

Internal dependencies

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189
Q

Positive time that moves two or more

activities further apart.

A

Lag time

190
Q

The latest a project activity can finish.
Used in the backward pass procedure to
discover the critical path and the project
float.

A

Late finish

191
Q

The latest a project activity can begin.
Used in the backward pass procedure to
discover the critical path and the project
float.

A

Late start

192
Q

Negative time that allows two or more
activities to overlap where ordinarily
these activities would be sequential.

A

Lead time

193
Q
A percentage of the project duration to
combat Parkinson’s Law. When project
activities become late, their lateness is
subtracted from the management
reserve.
A

Management reserve

194
Q
These dependencies are the natural
order of activities. For example, you can’t
begin building your house until your
foundation is in place. These
relationships are called hard logic
A

Mandatory dependencies

195
Q
A project simulation approach named
after the world-famous gambling district in
Monaco. This predicts how scenarios
may work out, given any number of
variables. The process doesn’t actually
churn out a specific answer, but a range
of possible answers. When Monte Carlo
analysis is applied to a schedule, it can
examine, for example, the optimistic
completion date, the pessimistic
completion date, and the most likely
completion date for each activity in the
project and then predict a mean for the
project schedule.
A

Monte Carlo analysis

196
Q
A quantitatively based duration estimate
that uses mathematical formulas to
predict how long an activity will take
based on the quantities of work to be
completed.
A

Parametric estimate

197
Q
A theory that states: “Work expands so
as to fill the time available for its
completion.” It is considered with time
estimating, because bloated or padded
activity estimates will fill the amount of
time allotted to the activity.
A

Parkinson’s Law

198
Q
A WBS entry located below a control
account and above the work packages. A
planning package signifies that there is
more planning that needs to be
completed for this specific deliverable
A

Planning package

199
Q
A network diagram that shows activities
in nodes and the relationship between
each activity. Predecessors come before
the current activity, and successors come
after the current activity.
A

Precedence diagramming method

200
Q

Calendars that identify when the project

work will occur.

A

Project calendars

201
Q

This is the total time the project can be
delayed without passing the customerexpected
completion date.

A

Project float

202
Q

A diagram that visualizes the flow of the
project activities and their relationships to
other project activities.

A

Project network diagram

203
Q

An update to the work breakdown

structure.

A

Refinement

204
Q
This is a hierarchical breakdown of the
project resources by category and
resource type. For example, you could
have a category of equipment, a category
of human resources, and a category of
materials. Within each category, you
could identify the types of equipment your
project will use, the types of human
resources, and the types of materials.
A

Resource breakdown structure (RBS)

205
Q

Calendars that identify when project
resources are available for the project
work.

A

Resource calendars

206
Q
A method to flatten the schedule when
resources are overallocated. Resource
leveling can be applied using different
methods to accomplish different goals.
One of the most common methods is to
ensure that workers are not
overextended on activities.
A

Resource-leveling heuristic

207
Q

The imminent work is planned in detail,
while the work in the future is planned at
a high level. This is a form of progressive
elaboration.

A

Rolling wave planning

208
Q

A subsidiary plan in the project
management plan. It defines how the
project schedule will be created,
estimated, controlled, and managed.

A

Schedule management plan

209
Q

The activities don’t necessarily have to
happen in a specific order. For example,
you could install the light fixtures first,
then the carpet, and then paint the room.
The project manager could use soft logic
to change the order of the activities if so
desired.

A

Soft logic

210
Q

An activity relationship that requires an
activity to start so that its successor can
finish. This is the most unusual of all the
activity relationship types.

A

Start-to-finish

211
Q

An activity relationship type that requires
the current activity to start before its
successor can start.

A

Start-to-start

212
Q

A representation of a project network
diagram that is often used for outsourced
portions of projects, repetitive work within
a project, or a subproject. Also called a
fragnet

A

Subnet

213
Q

A previous project that can be adapted
for the current project and forms that are
pre-populated with organizational-specific
information.

A

Template

214
Q

An estimating technique for each activity
that requires optimistic, most likely, and
pessimistic estimates to be created.
Based on these three estimates, an
average can be created to predict how
long the activity should take.

A

Three-point estimate

215
Q

This is the total time an activity can be
delayed without delaying project
completion.

A

Total float

216
Q

The smallest item in the work breakdown

structure.

A

Work package

217
Q

The actual amount of monies the project

has spent to date

A

Actual cost (AC)

218
Q
An approach that relies on historical
information to predict the cost of the
current project. It is also known as topdown
estimating and is the least reliable
of all the cost-estimating approaches.
A

Analogous estimating

219
Q

An estimating approach that starts from
zero, accounts for each component of the
WBS, and arrives at a sum for the
project. It is completed with the project
team and can be one of the most timeconsuming
and most reliable methods to
predict project costs.

A

Bottom-up estimating

220
Q
This estimate is also somewhat broad
and is used early in the planning
processes and also in top-down
estimates. The range of variance for the
estimate can be from –10 percent to +25
percent.
A

Budget estimate

221
Q

A cost-estimating approach that uses a
database, typically software-driven, to
create the cost estimate for a project.

A

Commercial database

222
Q
A contingency allowance to account for
overruns in costs. Contingency
allowances are used at the project
manager’s discretion and with
management’s approval to counteract
cost overruns for scheduled activities and
risk events.
A

Contingency reserve

223
Q
Costs are parallel to each WBS work
package. The costs of each work
package are aggregated to their
corresponding control accounts. Each
control account then is aggregated to the
sum of the project costs.
A

Cost aggregation

224
Q

A time-lapse exposure of when the
project monies are to be spent in relation
to cumulative values of the work
completed in the project.

A

Cost baseline

225
Q
The cost aggregation achieved by
assigning specific dollar amounts for
each of the scheduled activities or, more
likely, for each of the work packages in
the WBS. Cost budgeting applies the cost
estimates over time.
A

Cost budgeting

226
Q
A system that examines any changes
associated with scope changes, the cost
of materials, and the cost of any other
resources, and the associated impact on
the overall project cost.
A

Cost change control system

227
Q

The cost management plan dictates how

cost variances will be managed.

A

Cost management plan

228
Q

The monies spent to recover from not
adhering to the expected level of quality.
Examples may include rework, defect
repair, loss of life or limb because safety
precautions were not taken, loss of sales,
and loss of customers. This is also known
as the cost of nonconformance to quality.

A

Cost of poor quality

229
Q

The monies spent to attain the expected
level of quality within a project. Examples
include training, testing, and safety
precautions.

A

Cost of quality

230
Q

Measures the project based on its
financial performance. The formula is CPI
= EV/AC.

A

Cost performance index (CPI)

231
Q

The difference of the earned value
amount and the cumulative actual costs
of the project. The formula is CV = EV –
AC.

A

Cost variance (CV)

232
Q
This estimate type is one of the most
accurate. It’s used late in the planning
processes and is associated with bottomup
estimating. You need the WBS in
order to create the definitive estimate.
The range of variance for the estimate
can be from –5 percent to +10 percent.
A

Definitive estimate

233
Q

Costs are attributed directly to the project
work and cannot be shared among
projects (for example, airfare, hotels,
long-distance phone charges, and so on).

A

Direct costs

234
Q
Earned value is the physical work
completed to date and the authorized
budget for that work. It is the percentage
of the BAC that represents the actual
work completed in the project.
A

Earned value (EV)

235
Q

These forecasting formulas predict the
likely completed costs of the project
based on current scenarios within the
project.

A

Estimate at completion (EAC)

236
Q
An earned value management formula
that predicts how much funding the
project will require to be completed.
Three variations of this formula are based
on conditions the project may be
experiencing.
A

Estimate to complete (ETC)

237
Q
Costs that remain constant throughout
the life of the project (the cost of a piece
of rented equipment for the project, the
cost of a consultant brought on to the
project, and so on).
A

Fixed costs

238
Q

An organization’s approach to managing
cash flow against the project deliverables
based on a schedule, milestone
accomplishment, or data constraints.

A

Funding limit reconciliation

239
Q
Costs that are representative of more
than one project (for example, utilities for
the performing organization, access to a
training room, project management
software license, and so on).
A

Indirect costs

240
Q

An event that will likely happen within the
project, but when it will happen and to
what degree is unknown. These events,
such as delays, are usually risk-related.

A

Known unknown

241
Q

An approach that assumes the cost per
unit decreases the more units workers
complete, because workers learn as they
complete the required work.

A

Learning curve

242
Q

A market condition where the market is
so tight that the actions of one vendor
affect the actions of all the others.

A

Oligopoly

243
Q

The total cost of the opportunity that is
refused to realize an opposing
opportunity.

A

Opportunity cost

244
Q
An approach using a parametric model to
extrapolate what costs will be needed for
a project (for example, cost per hour and
cost per unit). It can include variables and
points based on conditions.
A

Parametric estimating

245
Q
Planned value is the work scheduled and
the budget authorized to accomplish that
work. It is the percentage of the BAC that
reflects where the project should be at
this point in time.
A

Planned value (PV)

246
Q

The final variance, which is discovered
only at the project’s completion. The
formula is VAR = BAC – AC.

A

Project variance

247
Q

This is a statistical approach to predicting
what future values may be, based on
historical values. Regression analysis
creates quantitative predictions based on
variables within one value to predict
variables in another. This form of
estimating relies solely on pure statistical
math to reveal relationships between
variables and to predict future values.

A

Regression analysis

248
Q
Cost reserves are for unknown unknowns
within a project. The management
reserve is not part of the project cost
baseline, but is included as part of the
project budget.
A

Reserve analysis

249
Q
This rough estimate is used during the
initiating processes and in top-down
estimates. The range of variance for the
estimate can be from –25 percent to +75
percent.
A

Rough order of magnitude

250
Q

Measures the project based on its
schedule performance. The formula is
SPI = EV/PV.

A

Schedule performance index (SPI)

251
Q

The difference between the earned value
and the planned value. The formulas is
SV = EV – PV.

A

Schedule variance (SV)

252
Q

Many vendors can provide what your
project needs to purchase, but you prefer
to work with a specific vendor.

A

Single source

253
Q

Only one vendor can provide what your
project needs to purchase. Examples
include a specific consultant, specialized
service, or unique type of material.

A

Sole source

254
Q

Monies that have already been invested

in a project.

A

Sunk costs

255
Q

A formula to forecast the likelihood of a
project to achieve its goals based on
what’s happening in the project right now.
There are two different flavors for the
TCPI, depending on what you want to
accomplish. If you want to see if your
project can meet the budget at
completion, you’ll use this formula: TCPI
= (BAC – EV)/(BAC – AC). If you want to
see if your project can meet the newly
created estimate at completion, you’ll use
this version of the formula: TCPI = (BAC
– EV)/(EAC – AC).

A

To-Complete Performance Index

256
Q
Costs that change based on the
conditions applied in the project (the
number of meeting participants, the
supply of and demand for materials, and
so on).
A

Variable costs

257
Q

The difference between what was

expected and what was experienced.

A

Variance

258
Q
A forecasting formula that predicts how
much of a variance the project will likely
have based on current conditions within
the project. The formula is VAC = BAC –
EAC.
A

Variance at completion (VAC)

259
Q

These diagrams, such as the project network

diagram, show the flow of the project work.

A

Activity network diagram

260
Q

This diagram breaks down ideas, solutions,
causes, and project components and groups
them together with other similar ideas and
components.

A

Affinity diagram

261
Q

Comparing any two similar entities to measure

their performance.

A

Benchmarking

262
Q

Diagrams that show the relationship between
variables within a process and how those
relationships may contribute to inadequate
quality. The diagrams can help organize both the
process and team opinions, as well as generate
discussion on finding a solution to ensure quality.

A

Cause-and-effect diagrams

263
Q

A simple approach to ensure that work is

completed according to the quality policy.

A

Checklist

264
Q

A quality control chart that maps the

performance of project work over time.

A

Control chart

265
Q

An inspection-driven process that measures work
results to confirm that the project is meeting the
relevant quality standards.

A

Control quality

266
Q

This is the cost associated with the monies spent
to attain the expected level of quality. It is also
known as the cost of quality.

A

Cost of conformance

267
Q

The cost associated with not satisfying quality
expectations. This is also known as the cost of
poor quality.

A

Cost of nonconformance to quality

268
Q

A process to study the trade-offs between costs

and the benefits realized from those costs.

A

Cost-benefit analysis

269
Q

An approach that relies on statistical scenarios to
determine what variables within a project will
result in the best outcome.

A

Design of experiments

270
Q

Assurance provided to the external customers of

the project.

A

External QA

271
Q

A diagram illustrating how components within a
system are related. Flowcharts show the relation
between components, as well as help the project
team determine where quality issues may be
present and, once done, plan accordingly.

A

Flowchart

272
Q

Assurance provided to management and the

project team.

A

Internal QA

273
Q

The abbreviation for the International
Organization for Standardization. ISO is Greek for
“equal,” while “International Organization for
Standardization” in a different language would
be abbreviated differently. The organization
elected to use “ISO” for all languages.

A

ISO

274
Q

A data analysis table that shows the strength
between variables and relationships in the
matrix.

A

Matrix diagram

275
Q

A histogram that illustrates and ranks categories

of failure within a project.

A

Pareto diagram

276
Q

According to ASQ, the degree to which a set of

inherent characteristics fulfills requirements.

A

Quality

277
Q

A management process that defines the quality
system or quality policy that a project must
adhere to. QA aims to plan quality into the
project rather than to inspect quality into a
deliverable.

A

Quality assurance

278
Q

This plan defines how the project team will
implement and fulfill the quality policy of the
performing organization.

A

Quality management plan

279
Q

The operational definitions that specify the
measurements within a project and the expected
targets for quality and performance.

A

Quality metrics

280
Q

The process of first determining which quality
standards are relevant to your project and then
finding out the best methods of adhering to
those quality standards.

A

Quality planning

281
Q

A component of a control chart that illustrates
the results of seven measurements on one side
of the mean, which is considered “out of control”
in the project.

A

Rule of Seven

282
Q

A quality control tool that shows the results of
inspection in the order in which they’ve
occurred. The goal of a run chart is first to
demonstrate the results of a process over time
and then to use trend analysis to predict when
certain trends may reemerge.

A

Run chart

283
Q

A quality control tool that tracks the relationship
between two variables over time. The two
variables are considered related the closer they
track against a diagonal line.

A

Scatter diagram

284
Q

These seven tools are used in quality planning
and in quality control: cause-and-effect diagrams,
flowcharts, check sheets, Pareto diagrams,
histograms, control charts, and scatter diagrams.

A

Seven basic quality tools

285
Q

A process of choosing a percentage of results at
random. For example, a project creating a
medical device may have 20 percent of all units
randomly selected to check for quality.

A

Statistical sampling

286
Q

Flowcharts that illustrate the flow of a process
through a system, such as a project change
request through the change control system, or
work authorization through a quality control
process.

A

System or process flowcharts

287
Q

Tree diagrams show the hierarchies and
decomposition of a solution, an organization, or a
project team. The WBS and an org chart are
examples of tree diagrams.

A

Tree diagram

288
Q

The science of using past results to predict future

performance.

A

Trend analysis

289
Q

The results of the project work as needed. This
includes technical performance measures,
project status, information on what the project
has created to date, corrective actions, and
performance reports.

A

Work performance information

290
Q

Once the project is done, either the team moves
onto other assignments as a unit, or the project
team is disbanded and individual team members
go on to other work.

A

Adjourning

291
Q

Project management team members may have
authority over other project team members, may
have the ability to make decisions, and perhaps
even sign approvals for project work and
purchases.

A

Authority power

292
Q

The project manager has the authority to
discipline the project team members. This is also
known as penalty power.

A

Coercive power

293
Q

This approach confronts the problem head-on
and is the preferred method of conflict
resolution. Multiple viewpoints and perspectives
contribute to the solution.

A

Collaborate/Problem solving

294
Q

Contracts and agreements with unions or other
employee groups may serve as constraints on the
project

A

Collective bargaining agreement constraints

295
Q

This attribute defines what talents, skills, and
capabilities are needed to complete the project
work.

A

Competency

296
Q

This approach requires that both parties give up

something.

A

Compromising

297
Q

This theory states that people will behave based
on what they expect as a result of their behavior.
In other words, people will work in relation to
the expected reward.

A

Vroom’s Expectancy Theory

298
Q

The project manager’s authority comes both

from experience with the technology the project

A

Expert power

299
Q

The person with the power makes the decision.

A

Forcing power

300
Q

The project manager has been assigned the role
of project manager by senior management and is
in charge of the project.

A

Formal power

301
Q

The project team meets and learns about their
roles and responsibilities on the project. Little
interaction among the project team happens in
this stage as the team is learning about the
project and project manager.

A

Forming

302
Q

Frederick Herzberg’s theory of the motivating
agents and hygiene agents that affect a person’s
willingness to excel in his career.

A

Herzberg’s Theory of Motivation

303
Q

A chart showing the relationship between
superior and subordinate employees, groups,
disciplines, and even departments.

A

Hierarchical organizational chart

304
Q

A logbook of the issues the project team has
identified and dates as to when the issues must
be resolved by. The issue log may also include
team members or stakeholders who are
responsible for finding a solution to the identified
issues.

A

Issue Log

305
Q

Abraham Maslow’s theory of the five needs all

humans have and work toward.

A

Maslow’s Hierarchy of Needs

306
Q

David McClelland developed this theory, which
states our needs are acquired and developed by
our experiences over time. All people are,
according to this theory, driven by one of three
needs: achievement, affiliation, or power.

A

McClelland’s Theory of Needs

307
Q

Douglas McGregor’s theory that states
management views workers in the Y category as
competent and self-led and workers in the X
category as incompetent and needing to be
micromanaged.

A

McGregor’s Theory of X and Y

308
Q

A method to rate potential project team
members based on criteria such as education,
experience, skills, knowledge, and more.

A

Multicriteria Decision Analysis

309
Q

Project team members go about getting the
project work, begin to rely on one another, and
generally complete their project assignments.

A

Norming

310
Q

Traditional chart that depicts how the
organization is broken down by department and
disciplines. This chart is sometimes called the
organizational breakdown structure (OBS) and is
arranged by departments, units, or teams.

A

Organization chart

311
Q

William Ouchi’s theory is based on the
participative management style of the Japanese.
This theory states that workers are motivated by
a sense of commitment, opportunity, and
advancement.

A

Ouchi’s Theory Z

312
Q

If a project team can reach the performing stage
of team development, they trust one another,
work well together, and issues and problems get
resolved quickly and effectively.

A

Performing

313
Q

The hidden goals, personal agendas, and
alliances among the project team members and
the stakeholders.

A

Political interfaces

314
Q

A RACI chart is a matrix chart that only uses the
activities of responsible, accountable, consult,
and inform.

A

RACI chart

315
Q

The project team personally knows the project
manager. Referent can also mean that the
project manager refers to the person who
assigned him the position.

A

Referent power

316
Q

This hierarchical chart can decompose the
project by the type of resources used throughout
it.

A

Resource breakdown structure (RBS)

317
Q

A RAM chart shows the correlation between
project team members and the work they’ve
been assigned to complete.

A

Responsibility assignment matrix (RAM)

318
Q

A responsibility is the work that a role performs.

A

Responsibility

319
Q

This plan defines staff acquisition, the timetable
for staff acquisition, the staff release plan,
training needs for the project team, any
organizational compliance issues, rewards and
recognitions, and safety concerns for the project
team doing the project work.

A

Resource management plan

320
Q

The project manager has the authority to reward

the project team.

A

Reward

321
Q

This denotes what a person is specifically
responsible for in a project. Roles are usually tied
to job titles, such as network engineer,
mechanical engineer, and electrician.

A

Role

322
Q

This approach smooths out the conflict by
minimizing the perceived size of the problem. It
is a temporary solution, but can calm team
relations and boisterous discussions.

A

Smoothing

323
Q

The project team struggles for project positions,
leadership, and project direction. The project
team can become hostile toward the project
leader, challenge ideas, and try to establish and
claim positions about the project work. The
amount of debate and fury can vary depending
on if the project team is willing to work together,
the nature of the project, and the control of the
project manager.

A

Storming

324
Q

The project team identifies the disciplines and
specialties that the project will require to
complete the project scope statement. The
technical interfaces are the resources that will be
doing the project work.

A

Technical interfaces

325
Q

This conflict resolution method sees one side of
the argument walking away from the problem,
usually in disgust.

A

Withdrawal

326
Q

The receiver signals that the message has been
received. An acknowledgment shows receipt of
the message, but not necessarily agreement with
the message.

A

Acknowledgment

327
Q

The receiver confirms that the message is being
received through feedback, questions, prompts
for clarity, and other signs of confirmation.

A

Active listening

328
Q

The best modality to use when communicating
that is relevant to the information being
communicated.

A

Choice of media

329
Q

Anything that the project management team
believes to be true but hasn’t proven to be true.
For example, the project management team may
assume that all of the project team can be
reached via cell phone, but parts of the world, as
of this writing, don’t have a cell signal.

A

Communication assumptions

330
Q

Anything that prohibits communication from

occurring

A

Communication barrier

331
Q

N(N – 1)/2, where N represents the number of
identified stakeholders. This formula reveals the
total number of communication channels within
a project.

A

Communication channels formula

332
Q

Anything that limits the project management
team’s options. When it comes to
communication constraints, geographical locales,
incompatible communications software, and
even limited communications technology can
constrain the project team.

A

Communication constraints

333
Q

A project management subsidiary plan that
defines the stakeholders who need specific
information, the person who will supply the
information, the schedule for the information to
be supplied, and the approved modality to
provide the information.

A

Communications management plan

334
Q

The device that decodes a message as it is being

received.

A

Decoder

335
Q

The receiver is involved in the listening
experience by paying attention to visual cues
from the speaker and paralingual characteristics,
and by asking relevant questions.

A

Effective listening

336
Q

The device that encodes the message being sent.

A

Encoder

337
Q

The sender confirms that the receiver
understands the message by directly asking for a
response, questions for clarification, or other
confirmation.

A

Feedback

338
Q

Stakeholders are mapped on a grid based on
their influence over the project in relation to
their influence over the project execution.

A

Influence/impact grid

339
Q

A software package that allows the project
management team to present the project’s
health through graphics, spreadsheets, and text.
(Think of Microsoft Project.)

A

Information presentation tools

340
Q

A system to quickly and effectively store, archive,

and access project information.

A

Information retrieval system

341
Q

This is the most common and most effective
approach to communication. It’s where two or
more people exchange information. Consider
status meetings, ad-hoc meetings, phone calls,
and videoconferences.

A

Interactive communication

342
Q

This is documentation of what did and did not
work in the project implementation. Lessons
learned documentation is created throughout
the project by the entire project team. When
lessons learned sessions are completed, they’re
available to be used and applied by the entire
organization. They are now part of the
organizational process assets.

A

Lessons learned

343
Q

The device or technology that transports a

message.

A

Medium

344
Q

Anything that interferes with or disrupts a

message

A

Noise

345
Q

Facial expressions, hand gestures, and body
language are nonverbal cues that contribute to a
message. Approximately 55 percent of
communication is nonverbal.

A

Nonverbal

346
Q

The pitch, tone, and inflections in the sender’s

voice affecting the message being sent.

A

Paralingual

347
Q

A report that depicts how well a project is
performing. Often, the performance report is
based on earned value management and may
include cost or schedule variance reports.

A

Performance report

348
Q

Presentations are useful in providing information
to customers, management, the project team,
and other stakeholders.

A

Project presentations

349
Q

All the business of the project communications is
also part of the organizational process assets.
This includes e-mails, memos, letters, and faxes.

A

Project records

350
Q

Reports are formal communications on project

activities, their status, and conditions.

A

Project reports

351
Q

This approach pulls the information from a
central repository, like a database of information.
Pull communications are good for large groups of
stakeholders who want to access project
information at their discretion. Consider a project
web site where stakeholders can periodically
drop by for a quick update on the project status.

A

Pull communication

352
Q

This approach pushes the information from the
sender to the receiver without any real
acknowledgment that the information was really
received or understood. Consider letters, faxes,
voicemail messages, e-mails, and other
communications modalities that the sender
packages and sends to receivers through some
intermediary network.

A

Push communication

353
Q

The person who receives the message.

A

Receiver

354
Q

The person who is sending the message.

A

Sender

355
Q

Feedback loops and barriers to communications.

A

Sender–receiver models

356
Q

Notices to the stakeholders about resolved
issues, approved changes, and the overall health
of the project.

A

Stakeholder notifications

357
Q

A regularly scheduled meeting to discuss the
status of the project and its progress toward
completing the project scope statement.

A

Status review meeting

358
Q

A system to record the actual time to complete

project activities.

A

Time reporting system

359
Q

A risk response appropriate for both positive and
negative risks, but often used for smaller risks
within a project.

A

Acceptance

360
Q

Risks that have an uncertain, unclear nature, such
as new laws or regulations, the marketplace
conditions, and other risks that are nearly
impossible to predict

A

Ambiguity risks

361
Q

A risk response to avoid the risk.

A

Avoidance

362
Q

The most common approach to risk
identification; usually completed by a project
team with subject matter experts to identify the
risks within the project.

A

Brainstorming

363
Q

These risks may have negative or positive
outcomes. Examples include using a less
experienced worker to complete a task, allowing
phases or activities to overlap, or forgoing the
expense of formal training for on-the-job
education.

A

Business risks

364
Q

A ranking approach to identify the probability
and impact by using a numerical value, from .01
(very low) to 1.0 (certain).

A

Cardinal scales

365
Q

A quick and cost-effective risk identification

approach.

A

Checklists

366
Q

The consideration of the risk ranking scores that
takes into account any bias, the accuracy of the
data submitted, and the reliability of the nature
of the data submitted.

A

Data precision

367
Q

A method to determine which of two or more
decisions is the best one. The model examines
the costs and benefits of each decision’s outcome
and weighs the probability of success for each of
the decisions.

A

Decision tree

368
Q

An anonymous method of querying experts about
foreseeable risks within a project, phase, or
component of a project. The results of the survey
are analyzed by a third party, organized, and then
circulated to the experts. There can be several
rounds of anonymous discussion with the Delphi
Technique, without fear of backlash or offending
other participants in the process. The goal is to
gain consensus on project risks within the
project

A

Delphi Technique

369
Q

A risk response that attempts to enhance the
conditions to ensure that a positive risk event will
likely happen.

A

Enhancing

370
Q

A risk response that is appropriate for both
positive and negative risk events that may
outside of the project manager’s authority to act
upon

A

Escalating

371
Q

The monetary value of a risk exposure based on
the risk’s probability and impact in the risk
matrix. This approach is typically used in
quantitative risk analysis because it quantifies the
risk exposure.

A

Expected monetary value (EMV)

372
Q

A risk response that takes advantage of the

positive risks within a project.

A

Exploit

373
Q

These risks are outside of the project, but directly
affect it—for example, legal issues, labor issues, a
shift in project priorities, or weather. “Force
majeure” risks call for disaster recovery rather
than project management. These are risks caused
by earthquakes, tornadoes, floods, civil unrest,
and other disasters.

A

External risks

374
Q

System or process flowcharts show the
relationship between components and how the
overall process works. These are useful for
identifying risks between system components.

A

Flowcharts

375
Q

An influence diagram charts out a decision
problem. It identifies all of the elements,
variables, decisions, and objectives and also how
each factor may influence another.

A

Influence diagrams

376
Q

These cause-and-effect diagrams are also called
fishbone diagrams and are used to find the root
cause of factors that are causing risks within the
project

A

Ishikawa diagrams

377
Q

Low-priority risks are identified and assigned to a

watch list for periodic monitoring.

A

Low-priority risk watch list

378
Q

A risk response effort to reduce the probability

and/or impact of an identified risk in the project

A

Mitigation

379
Q

A simulation technique that got its name from
the casinos of Monte Carlo, Monaco. The
simulation is completed using a computer
software program that can simulate a project,
using values for all possible variables, to predict
the most likely model.

A

Monte Carlo technique

380
Q

A ranking approach that identifies and ranks the
risks from very high to very unlikely or to some
other value.

A

Ordinal scales

381
Q

The performing organization can contribute to
the project’s risks through unreasonable cost,
time, and scope expectations; poor project
prioritization; inadequate funding or the
disruption of funding; and competition with other
projects for internal resources.

A

Organizational risks

382
Q

A prompt list used for risk identification. PESTLE
examines risks in the Political, Economic, Social,
Technological, Legal, and Environmental
domains.

A

PESTLE

383
Q

A matrix that ranks the probability of a risk event
occurring and its impact on the project if the
event does happen; used in qualitative and
quantitative risk analyses

A

Probability and impact matrix

384
Q

These risks deal with faults in the management of
the project: the unsuccessful allocation of time,
resources, and scheduling; unacceptable work
results; and poor project management.

A

Project management risks

385
Q

These risks have only a negative outcome.
Examples include loss of life or limb, fire, theft,
natural disasters, and the like.

A

Pure risks

386
Q

This approach “qualifies” the risks that have been
identified in the project. Specifically, qualitative
risk analysis examines and prioritizes risks based
on their probability of occurring and their impact
on the project should they occur.

A

Qualitative risk analysis

387
Q

This approach attempts to numerically assess the
probability and impact of the identified risks. It
also creates an overall risk score for the project.
This method is more in-depth than qualitative
risk analysis and relies on several different tools
to accomplish its goal.

A

Quantitative risk analysis

388
Q

An ordinal scale that uses red, amber, and green
(RAG) to capture the probability, impact, and risk
score.

A

RAG rating

389
Q

Risks that are expected to remain after a risk

response

A

Residual risks

390
Q

A project risk is an uncertain event or condition
that can have a positive or negative impact on
the project

A

Risk

391
Q

The systematic process of combing through the
project, the project plan, the work breakdown
structure, and all supporting documentation to
identify as many risks that may affect the project
as possible.

A

Risk identification

392
Q

A project management subsidiary plan that
defines how risks will be identified, analyzed,
responded to, and monitored within the project.
The plan also defines the iterative risk
management process that the project is expected
to adhere to.

A

Risk management plan

393
Q

The agreed-upon approach to the management

of the project risk processes

A

Risk management planning

394
Q

The individuals or entities that are responsible for
monitoring and responding to an identified risk
within the project.

A

Risk owners

395
Q

The risk register is a project plan component that
contains all of the information related to the risk
management activities. It’s updated as risk
management activities are conducted to reflect
the status, progress, and nature of the project
risks

A

Risk register

396
Q

The risk report explains the overall project risks
and provides summaries about the individual
project risks.

A

Risk report

397
Q

An audit to test the validity of the established risk

responses

A

Risk response audit

398
Q

The level of ownership an individual or entity has

over a project risk.

A

Risk responsibilities

399
Q

The calculated score based on each risk’s
probability and impact. The approach can be
used in both qualitative and quantitative risk
analysis.

A

Risk score

400
Q

Root cause identification aims to find out why a
risk event may be occurring, the causal factors for
the risk events, and then, eventually, how the
events can be mitigated or eliminated.

A

Root cause identification

401
Q

New risks that are created as a result of a risk

response.

A

Secondary risks

402
Q

A quantitative risk analysis tool that examines
each risk to determine which one has the largest
impact on the project’s success.

A

Sensitivity analysis

403
Q

A risk response that shares the advantages of a

positive risk within a project.

A

Sharing

404
Q

SWOT analysis is the process of examining the
project from the perspective of each
characteristic: strengths, weaknesses,
opportunities, and threats

A

SWOT analysis

405
Q

A prompt list used in risk identification to
examine the Technical, Environmental,
Commercial, Operational, and Political factors of
the project.

A

TECOP

406
Q

Technical risks are associated with new,
unproven, or complex technologies being used on
the project. Changes to the technology during the
project implementation can also be a risk. Quality
risks are the levels set for expectations of
impractical quality and performance.

A

Technical, quality, or performance risks

407
Q

A risk response that transfers the ownership of
the risk to another party. Insurance, licensed
contractors, or other project teams are good
examples of transference. A fee and contractual
relationships are typically involved with the
transference of a risk.

A

Transference

408
Q

A type of risk based on the variations that may
occur in the project, such as production, number
of quality errors, or even the weather.

A

Variability risks

409
Q

A prompt list used in risk identification that
examines the Volatility, Uncertainty, Complexity,
and Ambiguity of risk factors within the project.

A

VUCA

410
Q

When there is an issue or claim that must
be settled before the contract can be
closed, the parties involved in the issue
or claim will try to reach a settlement
through mediation or arbitration.

A

Alternative dispute resolution

411
Q

From seller to buyer. Price is the
determining factor in the decision-making
process.

A

Bid

412
Q

A meeting of all the project’s potential
vendors to clarify the contract statement
of work and the details of the contracted
work.

A

Bidder conference

413
Q
These are disagreements between the
buyer and the seller, usually centering on
a change, who did the change, and even
whether a change has occurred. Claims
are also called disputes and appeals, and
are monitored and controlled through the
project in accordance with the contract
terms.
A

Claims

414
Q

A contract is a formal agreement
between the buyer and the seller.
Contracts can be oral or written—though
written is preferred.

A

Contract

415
Q
This defines the procedures for how the
contract may be changed. The process
for changing the contract includes the
forms; documented communications;
tracking; conditions within the project,
business, or marketplace that justify the
needed change; dispute resolution
procedures; and the procedures for
getting the changes approved within the
performing organization.
A

Contract change control system

416
Q
This document requires that the seller
fully describe the work to be completed
and/or the product to be supplied. The
SOW becomes part of the contract
between the buyer and the seller.
A

Contract statement of work (SOW also

CSOW)

417
Q

A contract that pays the vendor all costs
for the project, but also includes a buyerdetermined
award fee for the project
work.

A

Cost plus award fee contract

418
Q
A contract that requires the buyer to pay
for the cost of the goods and services
procured plus a fixed fee for the
contracted work. The buyer assumes the
risk of a cost overrun.
A

Cost plus fixed fee contract

419
Q

A contract type that requires the buyer to
pay a cost for the procured work, plus an
incentive fee, or a bonus, for the work if
terms and conditions are met.

A

Cost plus incentive fee

420
Q
A contract that requires the buyer to pay
for the costs of the goods and services
procured plus a percentage of the costs.
The buyer assumes all of the risks for
cost overruns.
A

Cost plus percentage of costs

421
Q

These are costs incurred by the project in
order for the project to exist. Examples
include the equipment needed to
complete the project work, salaries of the
project team, and other expenses tied
directly to the project’s existence.

A

Direct costs

422
Q

Also known as firm fixed-price and lumpsum
contracts, these are agreements that
define a total price for the product the
seller is to provide.

A

Fixed-price contracts

423
Q

A fixed-price contract with opportunities
for bonuses for meeting goals on costs,
schedule, and other objectives. These
contracts usually have a price ceiling for
costs and associated bonuses

A

Fixed-price incentive fee

424
Q

A fixed-price contract with a special
allowance for price increases based on
economic reasons such as inflation or the
cost of raw materials.

A

Fixed-price with economic price

adjustments

425
Q

An “act of God” that may have a negative
impact on the project. Examples include
fire, hurricanes, tornadoes, and
earthquakes.

A

Force majeure

426
Q

These estimates are often referred to as
“should cost” estimates. They are created
by the performing organization or outside
experts to predict what the cost of the
procured product should be.

A

Independent estimates

427
Q

These are costs attributed to the cost of
doing business. Examples include
utilities, office space, and other overhead
costs.

A

Indirect costs

428
Q

From buyer to seller. Requests the seller
to provide a price for the procured
product or service.

A

Invitation for Bid (IFB)

429
Q

A letter contract allows the vendor to
begin working on the project immediately.
It is often used as a stopgap solution.

A

Letter contract

430
Q

A letter of intent is not a contract, but a
letter stating that the buyer is intending to
create a contractual relationship with the
seller.

A

Letter of intent

431
Q
A process in which the project
management team determines the costeffectiveness,
benefits, and feasibility of
making a product or buying it from a
vendor.
A

Make-or-buy decision

432
Q

The contractual relationship between the
buyer and the seller is often considered
confidential and secret.

A

Privity

433
Q

A project management subsidiary plan
that documents the decisions made in the
procurement planning processes.

A

Procurement management plan

434
Q

A process to identify which parts of the
project warrant procurement from a
vendor by the buyer

A

Procurement planning

435
Q

A document the seller provides to the
buyer. The proposal includes more than
just a fee for the proposed work. It also
includes information on the vendor’s
skills, the vendor’s reputation, and ideas
on how the vendor can complete the
contracted work for the buyer.

A

Proposal

436
Q
A purchase order is a form of unilateral
contract that the buyer provides to the
vendor showing that the purchase has
been approved by the buyer’s
organization.
A

Purchase order (PO)

437
Q

From seller to buyer. Price is the
determining factor in the decision-making
process.

A

Quotation

438
Q

From buyer to seller. Requests the seller
to provide a proposal to complete the
procured work or to provide the procured
product.

A

Request for Proposal (RFP)

439
Q

From buyer to seller. Requests the seller
to provide a price for the procured
product or service.

A

Request for Quote (RFQ)

440
Q
When the project management team
decides to use transference to respond to
a risk, a risk-related contractual
agreement is created between the buyer
and the seller
A

Risk-related contractual agreements

441
Q

A tool that filters or screens out vendors

that don’t qualify for the contract.

A

Screening system

442
Q
These are used by organizations to rate
prior experience with each vendor that
they have worked with in the past. The
seller rating system can track
performance, quality ratings, delivery,
and even contract compliance.
A

Seller rating systems

443
Q

Defines the obligations for the seller,
what the seller will provide, and all of the
particulars of the contracted work. Terms
of reference is similar to the statement of
work

A

Terms of Reference

444
Q
A contract type in which the buyer pays
for the time and materials for the
procured work. This is a simple contract,
usually for smaller procurement
conditions. These contract types require
a not-to-exceed clause, or the buyer
assumes the risk for cost overruns.
A

Time and materials contract

445
Q

This takes out the personal preferences
of the decision maker in the organization
to ensure that the best seller is awarded
the contract. Weights are assigned to the
values of the proposals, and each
proposal is scored.

A

Weighting system

446
Q

This type of communication means that information is happening among stakeholders, like in a forum. Examples of interactive communications are meetings, videoconferences, phone calls, and ad-hoc conversations. Interactive communications means that the participants are actively communicating with one another.

A

Interactive communications

447
Q

A data gathering technique that’s similar to brainstorming, but provides brainstorming meeting participants with the questions and topics for brainstorming before the stakeholder identification meeting.

A

Brain writing

448
Q

Stakeholders—such as management, the project manager, program manager, or customers—that have the authority to make decisions in the project.

A

Key stakeholder

449
Q

Part of stakeholder analysis classification. A leading stakeholder is aware of your project, they want your project to be successful, and the stakeholder is working to make certain the project is a success.

A

Leading stakeholder status

450
Q

A stakeholder who does not want the project to exist and is opposed to the project.

A

Negative stakeholder

451
Q

A stakeholder who has neither a positive nor negative attitude about the project’s existence.

A

Neutral stakeholder

452
Q

Part of stakeholder analysis classification. A neutral stakeholder is aware of your project and is not concerned if the project succeeds or fails.

A

Neutral stakeholder status

453
Q

A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.

A

Positive stakeholder

454
Q

This is an analysis meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.

A

Profile analysis meeting

455
Q

This type of communication pulls information from a central repository. Pull communications allow stakeholders to retrieve information from a central source as needed.

A

Pull communications

456
Q

This type of communication happens when the sender pushes the same message to multiple people. Good examples of push communications are broadcast text messages, faxes, press releases, and group e-mails.

A

Push communications

457
Q

A reporting system is a software program to store and analyze project data for reporting. A common reporting system will take project data, allow the project manager to pass the data through earned value management, for example, and then create forecasting reports about the project costs and schedule.

A

Reporting system

458
Q

Part of stakeholder analysis classification. A resistant stakeholder is aware of your project, but they do support the changes your project will create.

A

Resistant stakeholder status

459
Q

Anyone who is affected by the existence of the project or who can affect the project’s existence. Stakeholders can enter and exit the project as conditions change within the project.

A

Stakeholder

460
Q

An activity that ranks stakeholders based on their influence, interests, and expectations of the project. Stakeholders are identified and ranked, and then their needs and expectations are documented and addressed.

A

Stakeholder analysis

461
Q

These are charts and diagrams that help the project manager determine the influence of stakeholders in relation to their interest in the project. Common classification models include the power/interest grid, the power/influence grid, the influence/impact grid, and the salience model.

A

Stakeholder classification models

462
Q

The project manager works to keep the project stakeholders interested, involved, and supportive of the project. Through communication, management skills, and interpersonal skills, the project manager can work to keep the project stakeholders engaged and interested in the project.

A

Stakeholder engagement

463
Q

A project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.

A

Stakeholder identification

464
Q

The project management knowledge area that focuses on the management and engagement of the project stakeholders. There are four processes in this knowledge area: identify stakeholders, plan stakeholder management, manage stakeholder engagement, and Monitor Stakeholder Engagement.

A

Stakeholder management

465
Q

The stakeholder engagement plan documents a strategy for managing the engagement of project stakeholders. The stakeholder engagement plan establishes stakeholder engagement and defines how the project manager can increase and improve stakeholder engagement.

A

Stakeholder engagement plan

466
Q

The project manager works with the project team and subject matter experts to create a strategy to manage the project stakeholders.

A

Stakeholder engagement planning

467
Q

A documentation of each stakeholder’s contact information, position, concerns, interests, and attitude toward the project. The project manager updates the register as new stakeholders are identified and when stakeholders leave the project.

A

Stakeholder register

468
Q

This is part of stakeholder analysis classification. A supportive stakeholder is aware of your project and is supportive and hopeful that the project will be successful.

A

Supportive stakeholder status

469
Q

Part of stakeholder analysis classification. An unaware status means the stakeholder doesn’t know about the project and the effect the project may create on the stakeholder.

A

Unaware stakeholder status

470
Q

What is MACD?

A

Moving, adding, changing, deleting

471
Q

What are the project contraints?

A

Scope, Quality, Schedule, Budget, Resources, Risks

472
Q

High-level to low-level (detailed) approach to scope definition (as you get more information you can give an estimate with much more confidence)

A

Progressive Elaboration