PM Flashcards
Offer
A mutual agreement put forward by one party. e.g. £895pcm for 12 months.
Consideration
What each party provides from the agreement. e.g. landlord provide tenant right to live in property.
Certainty of terms
agreement must be complete and all parties to be able to understand and interpret the terms
How does contract law relate to my job
i sent tenancy agreements for assured shorthold tenancies and often have to answer questions. Client also started doing company lets so I had to look into that.
Codes of practice
Governance and financial viability
value for money
tenant satisfaction measures
electrical safety standard
home standard
Importance/Consequences: legal and tenant wellbeing. damage reputation/property seizure.
Governance and financial viability
is the company financially viable, and how well is it run?
Value for money
how does the company make use of its resources and do the findings show it uses them to meet the objectives
Tenant satisfaction measures
requires all registered providers of social housing to report once a year on their performance around repairs and compliance.
Electrical safety standards
Landlords to ensure electrical installations in their properties are safe and well maintained.
Home standard
focuses on the quality of the home. social landlords
Legislation
Homes fit for habitation act
TDS under the housing act
Electrical safety standard
Gas safety regulations
Fire safety order
Legal/ethical/reputational importance. Regulated through routine audits
Homes fit for habitation act
ensure the home is free from serious harm
TDS
protect deposits in a government approved scheme within 30 days and provide prescribed info. regulated by UK government.
Electrical safety standards
All electrical installations are safe. regulated by local housing authorities to prevent electrical fire/hazards.
Gas safety legislation
all gas appliances to be inspected and well maintained. tenants to be provided with GSC. regulated via UK government via gas safe register.
fire safety order
fire risk assessments to be carried out, smoke alarms to be installed and in working order. regulated by local authorities.
3x principles for new neighbourhoods
Environmental Factors: Pollution, traffic, noise, waste management.
Building Regulations 2010: Approval needed for structural changes.
Town and Country Planning Act: Ensures local community needs are met.
Example of neighbourhood design
Lifespan design: build to last, adaptable to changing needs and technologies.
Issues: smart lock malfunction on new years eve caused tenant lockouts. Older demographic
Three key systems
Buildinglink: where we store all maintenance records – from planned to reactive.
Riskwize: Stores certificates and inspections, alerts for due dates.
Vardis: Manages tenancies, tracks tenant issues, rent payments, and arrears. produce financial reports.
smooth and efficient tenancy management, monitor arrears, and keep certificates valid for health and safety.
end to end process of repairs
Upload tenant info to BuildingLink, tenants report repairs via the app, review and send contractor, keep job open for updates, close job after invoice.
Builds tenant trust and enhances the organisation’s reputation.
Housing/Property defects
Housing/property defects
Visual inspections, damp/moisture readings/predictive maintenance.
Damp from condensation – ensure property damp proof course is installed and maintained.
Structural movement – address underlying soil issues, consult specialist
Poor workmanship – conduct regular inspections during construction, hire qualified builders.
health and safety extra legislation
Landlord repair obligation: rental properties safe and in good repair. Fix major issues quickly – broken heating/electrical issues.
Smoking: can ban smoking through tenancy agreement. If smoking allowed, must ensure rental is free from smoke damage.
Furnishing: any furnishing provided meets safety standards and in good condition.
good practice guidelines
Clear/comprehensive agreements – legally compliant. Rent amount, payment terms & responsibilities clearly laid out. Tenants understand rights and reduce misunderstanding leading to a positive tenant/landlord relationship.
Energy efficiency – provide EPC and follow recommendations to improve. Tenants save bills beneficial to low income tenants.
Deposit protection – gov approved scheme and provide clear info. Builds trust with those unfamiliar with UK rental system.
signposting
Tenant – single mother of 2 worried about balancing children and job. I directed her to local councils family info service for childcare options. Also gave contact info for community centres. Helped her find support and feel integrated in community.
assertive negotiaton
Customer centric approach and clear communication. Took over neglected block of flats, tenant complained about common areas. Landlord wanted to focus bulk of budget elsewhere, so I pushed back and proposed a phased approach to ensure reputation doesn’t decrease.
