PM

Question 1

Offer

Answer 1

A mutual agreement put forward by one party. e.g. £895pcm for 12 months.

Question 2

Consideration

Answer 2

What each party provides from the agreement. e.g. landlord provide tenant right to live in property.

Question 3

Certainty of terms

Answer 3

agreement must be complete and all parties to be able to understand and interpret the terms

Question 4

How does contract law relate to my job

Answer 4

i sent tenancy agreements for assured shorthold tenancies and often have to answer questions. Client also started doing company lets so I had to look into that.

Question 5

Codes of practice

Answer 5

Governance and financial viability
value for money
tenant satisfaction measures
electrical safety standard
home standard
Importance/Consequences: legal and tenant wellbeing. damage reputation/property seizure.

Question 6

Governance and financial viability

Answer 6

is the company financially viable, and how well is it run?

Question 7

Value for money

Answer 7

how does the company make use of its resources and do the findings show it uses them to meet the objectives

Question 8

Tenant satisfaction measures

Answer 8

requires all registered providers of social housing to report once a year on their performance around repairs and compliance.

Question 9

Electrical safety standards

Answer 9

Landlords to ensure electrical installations in their properties are safe and well maintained.

Question 10

Home standard

Answer 10

focuses on the quality of the home. social landlords

Question 11

Legislation

Answer 11

Homes fit for habitation act
TDS under the housing act
Electrical safety standard
Gas safety regulations
Fire safety order
Legal/ethical/reputational importance. Regulated through routine audits

Question 12

Homes fit for habitation act

Answer 12

ensure the home is free from serious harm

Question 13

TDS

Answer 13

protect deposits in a government approved scheme within 30 days and provide prescribed info. regulated by UK government.

Question 14

Electrical safety standards

Answer 14

All electrical installations are safe. regulated by local housing authorities to prevent electrical fire/hazards.

Question 15

Gas safety legislation

Answer 15

all gas appliances to be inspected and well maintained. tenants to be provided with GSC. regulated via UK government via gas safe register.

Question 16

fire safety order

Answer 16

fire risk assessments to be carried out, smoke alarms to be installed and in working order. regulated by local authorities.

Question 17

3x principles for new neighbourhoods

Answer 17

Environmental Factors: Pollution, traffic, noise, waste management.
Building Regulations 2010: Approval needed for structural changes.
Town and Country Planning Act: Ensures local community needs are met.

Question 18

Example of neighbourhood design

Answer 18

Lifespan design: build to last, adaptable to changing needs and technologies.
Issues: smart lock malfunction on new years eve caused tenant lockouts. Older demographic

Question 19

Three key systems

Answer 19

Buildinglink: where we store all maintenance records – from planned to reactive.
Riskwize: Stores certificates and inspections, alerts for due dates.
Vardis: Manages tenancies, tracks tenant issues, rent payments, and arrears. produce financial reports.
smooth and efficient tenancy management, monitor arrears, and keep certificates valid for health and safety.

Question 20

end to end process of repairs

Answer 20

Upload tenant info to BuildingLink, tenants report repairs via the app, review and send contractor, keep job open for updates, close job after invoice.
Builds tenant trust and enhances the organisation’s reputation.

Question 21

Housing/Property defects

Answer 21

Housing/property defects
Visual inspections, damp/moisture readings/predictive maintenance.
Damp from condensation – ensure property damp proof course is installed and maintained.
Structural movement – address underlying soil issues, consult specialist
Poor workmanship – conduct regular inspections during construction, hire qualified builders.

Question 22

health and safety extra legislation

Answer 22

Landlord repair obligation: rental properties safe and in good repair. Fix major issues quickly – broken heating/electrical issues.
Smoking: can ban smoking through tenancy agreement. If smoking allowed, must ensure rental is free from smoke damage.
Furnishing: any furnishing provided meets safety standards and in good condition.

Question 23

good practice guidelines

Answer 23

Clear/comprehensive agreements – legally compliant. Rent amount, payment terms & responsibilities clearly laid out. Tenants understand rights and reduce misunderstanding leading to a positive tenant/landlord relationship.
Energy efficiency – provide EPC and follow recommendations to improve. Tenants save bills beneficial to low income tenants.
Deposit protection – gov approved scheme and provide clear info. Builds trust with those unfamiliar with UK rental system.

Question 24

signposting

Answer 24

Tenant – single mother of 2 worried about balancing children and job. I directed her to local councils family info service for childcare options. Also gave contact info for community centres. Helped her find support and feel integrated in community.

Question 25

assertive negotiaton

Answer 25

Customer centric approach and clear communication. Took over neglected block of flats, tenant complained about common areas. Landlord wanted to focus bulk of budget elsewhere, so I pushed back and proposed a phased approach to ensure reputation doesn’t decrease.