PIs Flashcards
Explain the nature of effective verbal communication
Speak concisely, practice active listening, pay attention to your body language, practice empathy, and speak clearly. Make sure to ask for clarification when needed
Give verbal directions
Give clear steps that are easy to follow, make sure that the other person can ask for clarifications, make sure to provide the information concisely in order to avoid overwhelming the listener.
Employ communication styles appropriate to target audiences
- use language/vocab appropriate for the audience
- Change the tone and formality based on the audience
- Think about culture! What kind of culture is your audience from?
- Tailor content to your audience, since different types of people resonate with different things
Handle telephone calls in a businesslike manner
- be Professional
- use clear and effective communication
- Use active listening
- Assist with any help that they might need
- Handle calls as soon as possible, and be efficient
- Maintain confidentiality
make oral presentations
- prepare for the presentation; this can mean learning about your audience, your topic, and anything related to questions that the audience may have
- engage the audience by using effective body language and good intonation
- Keep the audience interested by making sure that your presentation is concise, organized, and relevant.
- Add visual aids if possible, as they can help your audience follow what you are saying
- Engage audience by interacting if possible
- Make sure that your presentation isn’t too long
- At the end, be prepared for questions and try to answer them as well as possible
- If it is a business deal, have a closing and a call to action
PI #6
assess personal interests and skills needed for success in business
PI #7
Analyze employer expectations in the business environment
PI #8
Explain the rights of workers
PI #9
identify tentative occupational interest
PI #10
Explain employment opportunities in business
