Pioneers in the Tourism and Hospitality Industry

Question 1

popularized the “the customer is always right.” or “le client n’a jamais fort.”

Answer 1

Cesar Ritz

Question 2

premier hotel man at all time.
indroduced telephones and radios, as well as mirrors, faucet, closet.

Answer 2

Ellsworth Milton Statler

Question 3

President and CEO of Adams Express in the Phil.

Answer 3

Mamerth Banatin

Question 4

biggest hotel man in the world.
master of hotel finance
one to five system rating of hotels

Answer 4

Conrad Hilton

Question 5

first professional travel agent, founder of the first travel agencies.

Answer 5

Thomas Cook

Question 6

pioneer of brand, introduced franchising

Answer 6

Howard Dearing Johnson

Question 7

founded Marriott corporation,
“take care of your people and they will take care of your business.”

Answer 7

J Williard Marriott

Question 8

expanded the Mcdonalds
“Never be idle a moment.”

Answer 8

Ray Kroc

Question 9

introduced complimentary shampoo, 24 hour room service and same day clothes cleaning and pressing in seasons hotel.

Answer 9

Isadore Sharp

Question 10

Founder of Chris Steakhouse

Answer 10

Ruth Fertel

Question 11

founder of Rajah Tours

Answer 11

Alejandra Clemente

Question 12

first minister of DOT, president of the Pacific Asia travel association and the world tourism organization.

Answer 12

Jose D. Aspiras