Picking Up Medications Flashcards

1
Q

Picking up Medications

A

1) Confirm Pet/owner identity
2) Find out if owner has already called for a refill - medication should be ready if owner called ahead already. Look in designated prescription area
3) if owner has not called yet, find out if refills available on file
4) have client pay for bill of med before leaving

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2
Q

Picking up food/other items

A

1) ask if client has been seen in clinic with their pet (pull up account)
2) Ask owner what items they would like to buy-check what food they regularly buy on their file
- ask how pet is doing at home
3) Bill out client

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3
Q

Admitting/checking in patients

A

1) greet client
2) confirm client
3) confirm information is up to date
4) if new client, ask if they have been to clinic before (should arrive 10-15min early)
5) confirm what client is bringing the patient in for
6) inform client if vet is running late
7) weigh the patient
8) patient should be checked in
9) take to exam room/potentially take patient history
10) alert vet client is ready
11) print any forms that may be needed

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4
Q

Admitting for hospital procedures (blood work, radiograph)

5 steps

A

1) confirm pet/patient identity
2) confirm what pet is bringing patient in for
3) check if client has been informed of cost of procedure
4) confirm if patient has been fasted
5) check if pet was on medication and when it was last given

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5
Q

Admitting patient for hospitalization

A

1) client must sign estimate or consent form
2) take a deposit
3) find out patients wishes if pet were to arrest in hospital (CPR/DNR)
4) get phone number for that day
5) let client know visiting hours

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6
Q

Admitting boarders

A

1) confirm client / pet
2) confirm dates pets are in and pick up times
3) obtain emergency phone numbers
4) check if any additional procedures are requested while boarding
5) instructions regarding food
6) is pet on medications?
7) special requests?
8) did client bring special objects that need to be labeled?
9) sign the consent form

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7
Q

Admitting for grooming

A

1) confirm client
2) find out specific instructions
3) any additional procedures? NT, bath ect
4) has pet required sedation in the past?
5) sign consent form
6) get phone number that client can be reached at that day
7) arrange pick up time

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8
Q

Discharging patients

Post appointment and post hospitalization patients

A

1) confidentiality: how did everything go? Check prescriptions. No intense details at reception
2) wait time: sometimes meds ect need to be made up after appt so you may want to suggest client puts pet in car (if you trust them)
3) billing
4) book recheck and other appointments needed prior to owner leaving.
5) go over medication instructions once meds are made up
6) final questions

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9
Q

4 clinic certificates

A

1) vaccination certificate
2) international health certificate
3) spay/neuter certificate
4) rabies certificate

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10
Q

Scheduling surgery appointments

A
Different with every clinic 
Specific surgery times 
Make owner aware of drop off times 
The pet must look healthy 
Find out if vaccinations required ahead of time 
Be aware if vets will do declaws ect 
Know min age spay/neuter at your clinic
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11
Q

General pre-surgical instructions

A

Most require 10-12 hours of fasting
Young pets may only be fasted for a few hours
Rabbits/ferrets require shorter/no fasting times
Risk of pet vomiting and inhaling stomach acid if not fasted

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12
Q

Surgery confirmation/reminder calls

A

Important to remind client of appointment and go over fasting instructions
Clients should be called the day before surgery
Ask clients any questions

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13
Q

Surgical admissions/check in

A

1) greet the client
2) confirm client/patient identity
3) confirm client info up to date
4) confirm procedures to be done
5) ask client if any concerns about patient
6) confirm optional procedures client may want - preanesthetic blood work, IV fluid, identification, nail trim, hernia repair, hind declaw removal, extraction of deciduous teeth
7) sign consent form
8) sign estimate form
9) confirm patient has been fasted
10) find out when pet was last given medication
11) inform client of payment instructions
12) verify pick up time
13) check in client on computer
14) weigh patient
15) what patient can bring/leave home
16) take pet to back

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14
Q

General anesthetic post surgical instructions

A

Most surgeries (spays, neuters, dental, declaw, orthopedics)
Warn owner patient will be groggy and uncoordinated (keep off furniture, away from stairs until fully recovered)
Reccomend they only feed small meal later that day , unlimited water
Spay/neuter/dental: same day
Orthopedic: over night

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15
Q

Sedation post surgical instructions

A

May be used for local anesthetic/x-rays
Lots reversible so no grogginess
Warn about grogginess ect otherwise

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16
Q

Suture instructions

A

May be absorbable (dissolve on own)
Or non absorbable (will need to be removed)
10-14 day after procedure if removal required

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17
Q

Staple instructions

A

Will require removal (10-14 days)

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18
Q

Drain instructions

A

Removed 3-5 days after procedure

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19
Q

Incision instructions

A

Very important to prevent licking
Use e-collar, shirt/material, bad tasting cream
Monitor for swelling, redness, discharge, heat, pain
If any problems, call vet
Keep clean/dry
No bathing/keep clean for 10-14 days and restrict exercise

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20
Q

Appetite after surgery

A

Should return to normal within 24 hours
Should be no vomiting
Sometimes when not eating when they should is due to pain

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21
Q

Licking/chewing after surgery

A

Pet should not be bothering surgical site

E collar and vet should be contacted if this is a problem

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22
Q

Rest after surgery

A

Even if pets act like nothing happened they need to rest

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23
Q

Overall behaviour after surgery

A

Pets should return normal between 1-2 days
Should be rechecked if v/d, low energy/appetite or coughing after this
Some have soft cough after surgery due to esophageal irritation from endotracheal tube
If cough worsens, talk to vet

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24
Q

Bandage care after surgery (splints, cast)

A

Prevent licking/chewing (e-collar ect)
Bandage kept clean and dry
Keep pet quiet
Cover bandage when outside
Bandages may need to be changed every 2-4 days
Owner needs to monitor bandages daily for any problems
Wet bandage, toes too cold, pet stops using bandage leg well , odours/discharge

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25
Q

Giving medications after surgery

A

Medication instructions/side effects discussed with patient before they leave the clinic

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26
Q

Oral tablet/capsule tips

A

Can hide in food or pill pockets
Make sure peanut butter doesn’t have xylitol if used
Open mouth behind canine teeth and tilt head upwards
Use finger to place/throw pill/capsule to back of mouth
Hold mouth closed, massage throat or blow on nose to encourage swallowing
Syringe with water can be used afterwards to encourage swallowing
Always give treats/food after pulling to ensure meds have gone down esophagus

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27
Q

Oral liquid med instructions

A

Can be mixed with food/treats or syringed into mouth

Put syringe behind canine and aim towards back of mouth , squirt liquid in

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28
Q

Creams/ointment instructions

A

Can be rubbed or spread onto skin
Use gloves or apply with gauze or soft cloth
Client should wash hands after
Prevent pet from licking medication( e collar, cover area, distract pet)

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29
Q

Ear medication instructions

A

Hold ear flap open and place drops into ear canal

Massage ear at the base when done , pet may shake

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30
Q

Eye medication instruction

A

Ointment or drops
Do not touch applicator tip to the eye
1 hand to open eyelids and one had to place drops/smear ointment over eye
Place medication from above
If two people: one hold dog, the other apply

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31
Q

Spay/neuter instructions

A

Fast 10-12hrs (confirm fast)
Reccomend to spay before first heat
Do they want pre-anesthetic or iv fluid?
Is there any chance they are pregnant or in heat?

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32
Q

If dog in heat for spay appointment

A

Wait 60 days for heat cycle to be over because there is too much blood in the uterus

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33
Q

Other questions for spay

A

Ask if they want micro chip or tattoo

Ask if they want retained baby teeth, hernia, declaws done

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34
Q

Go home instructions

Spay

A

Post op instructions
Incision care
Keep outdoor cat indoors

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35
Q

Dog neuter instructions

A

Fast 10-12 hours
Ask if they want pre anesthetic or iv fluid
Ask if they want tattoo or microchip
Check for retained baby teeth, hernia, declaws
Make sure both testes in scrotum
General post op/incision

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36
Q

Cat neuter instructions

A
Fast 10-12 hours(confirm) 
Pre anesthetic 
Retained baby teeth, hernia, declaw 
Tattoo microchip 
Both testes present
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37
Q

Cat neuter to go home

A

Rest for few days
Outdoor cat indoor 10-14
Monitor for pain, swelling

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38
Q

Declaw instructions

A
Most clinics will not do 
Fast 10-12 (confirm) 
Pre anesthetic, iv 
Microchip, tattoo? 
2 nights in clinic
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39
Q

Declaw to go home

A
Rest 2-3 weeks 
Kennel, small room (if active) 
Pain meds(discuss) 
Special cat liter 14 days post op 
Keep indoors long term
40
Q

Dental instruction

A

Fast 10-12
Pre anesthetic mandatory
Dental estimate not 100%
Need phone number for that day

41
Q

No extractions to go home instructions

A

Can eat regular
No special instruction
Dental diet, tooth brush reccomended

42
Q

Extractions to go home

A
Pain/antibiotics sent home 
Soft food until recheck in 10-14 days 
Sutures in mouth dissolve 
E collar if pet paws at mouth 
No dental stuff until one month after
43
Q

Lump removal instructions

A

Fast 10-12 (confirm)
Ask pre or iv
Mark where lumps are in file plus how many they want removed
May be done at same time as other procedure

44
Q

Lump to go home

A
Prevent licking 
Monitor for swelling 
Discuss pain meds 
Antibiotics if lump was infected 
Drain removed 3-5 days 
Call if any concerns
45
Q

Puppies tails/declaws

A

2-5 days of age
Not all vets do
DO NOT FAST
May use local anesthetic

46
Q

Puppy tails/declaws to go home

A

Suture removal usually not needed

Watch puppies for pain, swelling

47
Q

Orthopedic surgeries instructions.

A

Fast 10-12 hours (confirm)
No meds morning of surgery
Pre ?
Usually need X-ray post op

48
Q

Orthopedic to go home

A

Strict exercise restriction several weeks to months
Rehabilitation therapy
Bandage removal (3 days)
Pain meds, maybe antibiotics

49
Q

Exploratory surgery instruction

A
Looks for problems 
Price not guaranteed 
No guarantee anything will be found 
NEED PHONE NUMBER 
fast 10-12 
Pre and IV mandatory
50
Q

Exploratory surgery to go home

A
Depends 
Staple/suture removal after 10-14 
Rest 10-14 
Gastrointestinal diet 
Owner call if any concerns
51
Q

Cystotomy instructions

A

To remove bladder stones, sometimes cancer/mass
Fast 10-12
Blood work and iv mandatory
Send urine sample for culture/sensitivity

52
Q

Cystotomy to go home

A
Suture removal 10-14 days 
Pain meds, maybe antibiotics 
MAKE SURE PET IS URINATING 
some blood normal after surgery, call vet if it doesn't improve 
Special urinary diet
53
Q

Urinary blockage instructions

A

Most often in male cats
Unable to urinate means emergency
Fasting usually not required because already not eating
Pre/IV/urinalysis mandatory
Blockage relieved with catheter and suture for no longer than 24 hours

54
Q

Urinary blockage to go home

A

Monitor urination closely
If animal has one blockage it will usually happen again
Pain meds, urinary muscle relaxants
Urinary diet, encourage water

55
Q

Call backs

A

On most surgical/hospital patients
New medications
Next business day

56
Q

When are calls useful

A

To ask if pet is healing/recovering well
Make sure meds are being given and no side affects
Are the people following the home care instructions
To schedule or remind of recheck

57
Q

Who should be called prior to appointment

A
Day before
All surgeries 
Any procedure with special instruction 
If client requests 
If multiple appointments 
If missed appointment previously
58
Q

Who should be called after appointment

A

All surgeries
All medical cases
New pet owners

59
Q

Who should call

A

Mostly vet techs

Vet assistants call prior to appointment

60
Q

Act of euthanasia

A

Gentle
Easy death
Quick and painless

61
Q

Reasons to euthanize

A
Illness or terminal disease 
Can't afford costs 
Behavioural problems 
Unable to provide appropriate care 
Avoid judgement
62
Q

Who consents to euthanize

A

The vet

63
Q

When is hospice usually provided

A

Religious reasons

64
Q

Vet role in euthanization

A

Tries not to influence owners decision unless pet noticeably ill
Answers all questions and options available

65
Q

Voa roll

A

Comfortable discussing process

66
Q

Options for ashes

A

Cremation
Paw print
Urns

67
Q

How to tell client how to measure QOL

A

How many good days vs bad days
Activities pet still enjoys
Is pet in pain or uncomfortable
Offer exam with vet

68
Q

What if client asks if they should euthanize

A

Owners decision
Don’t influence
Let them know that they are the best judge
Don’t get drawn into a debate

69
Q

Methods of euthanasia

A

Inhalant
Injection
Gun shot
Captive bolt

70
Q

Intravenous injection

A

Most common

71
Q

Intraperitoneal injection

A

Injection in abdomen

72
Q

Intrarenal injection

A

Injection in kidney

73
Q

Intra cardiac

A

In heart

74
Q

Booking euthanasia

A
Check file to see existing medical conditions and if it's an elderly pet 
Suggest exam with vet 
Ask if owners want to be present 
Book at slower time of day 
Ask wishes for body
75
Q

Euthanasia appt

A

1) be prepared
2) confirm owner and bring to room
3) confirm owner wants to euthanize
4) go over paperwork and sign consent
5) pre pay
6) does owner want pet stuff
7) follow wishes for time
8) ask how long owner wants to stay
9) do not rush owner
10) sympathy card
11) change status on computer

76
Q

How to prepare for e

A

Room ready with blanket, tissue, chair

77
Q

Euthanasia patient arrives

A

Confirm and immediately bring to room after prepay

Speak on same level

78
Q

Owner needs to be present to grant permission

A

Yes

79
Q

Hoe many people in clinic are needed to confirm euthanization

A

2

80
Q

Paperwork for euthanjz

A

Go over wishes for body

81
Q

Private cremation

A

Owner gets ashes back

82
Q

General cremation

A

Owners do not want

83
Q

If owner takes ashes

A

Line special box with pee pads or garbage bag

84
Q

If owner does not know what to do with body

A

Offer to hold body for a couple of days

85
Q

After euthanizairon

A

Client leaves room and you put body in bag and label it

86
Q

Euthanization warnings

A

Vet usually let owners know what to expect
Very rapid
Pet may vocalize/twitch/lose control of bladder
Eyes will not close

87
Q

Stages of grief

A

Denial
Anger
Guilt
Depression

88
Q

Denial

A

Don’t want to believe pet is dead

Give client time to reflect before putting down

89
Q

Anger

A
Distraction from underlying issue 
Don't accept blame 
Allow owners to vent anger 
Politely ask to be talked to professionally 
Be polite
90
Q

Guilt

A

Client blames themselves
Remind them that they did what they thought was best
Some problems are difficult to recognize early
Pet is no longer suffering

91
Q

Depression

A

Hard to go through daily routine
Withdraw and isolate
Show them resources for help
Let them know the feelings are normal

92
Q

Acceptance

A

Fond memories of pet

We realize we can go on

93
Q

Support for owners do

A
Sympathy card 
Listen/normalize grief 
Share memories 
No wrong way to grieve 
Remember and honour the pet
94
Q

Don’t

A

Encourage avoidance
Avoid saying stay strong or try to stay busy
Don’t encourage new pet
Don’t encourage them to get rid of stuff

95
Q

Children and euthanization

A

Be as honest as possible
Encourage parents to tell kids pet has died
Encourage child to express feelings
Encourage parents to involve child

96
Q

Dealing with euthanization

A
Talk to other staff members 
Out of work activities 
Ask why certain procedure is being performed 
Be open about feelings 
Reminders of reason to euthanize