phoning the help desk Flashcards
1
Q
companies contract ———— instead of employing people to answer calls
A
call centers
2
Q
——–are one of the fastes t growing activities in the global economy
A
call centers
3
Q
Leading call centers are in ——–
A
in India
4
Q
Kalldesk
A
a call center in vhandigarh, N INdia
5
Q
Attraction of an LDC for call centers
A
low wages
6
Q
Why is India a popular place for call ceneters?
A
english is understood and spoken among educated people like college students
7
Q
what is “accent neutralization”
A
indians are taught to alter their accents to sound like a North american and they adopt north american names to answer a call and pretend they are in america.
