Phase 2 Food & Beverage Flashcards
1
Q
What is FA Dutie phase II?
A
Food and beverage service
2
Q
Things to do during F & B service
A
•Establish verbal and eye contact when serving
•Anticipate needs
•Respond promptly to calls or requests
•Merchandise service items (use full description, answer customer’s questions)
Address FC and Premium customers traveling in MC by their name.
3
Q
Where can you find customer’s names?
A
In MyFlight
