Pharmacy Standards

Question 1

GPhC standards for pharmacy professionals

Answer 1

1. Patient centred care
2. Partnership working
3. Effective communication
4. Professional knowledge and skills
5. Professional judgement
6. Professional behaviour
7. Confidentiality and privacy
8. Speaking up about concerns
9. Effective leadership

Question 2

1. Patient-centered care

Answer 2

• Obtain consent to provide care.
• Involve, support and enable individuals in making decisions regarding their health.
• Understand what is important to the individual and adapt care to meet their needs.
• Recognise and respect diversity and cultural differences.
• Do not impose your own beliefs on others.
• Make the best use of resources available.

Question 3

2. Partnership working

Answer 3

Involves individuals working together:
- pt
- other healthcare professionals and teams
- carers, relatives
- professionals in other settings – such as social workers and public health officials.

Question 4

3. Effective communication

Answer 4

• Ask questions, listen carefully to understand the person’s needs and come to a shared decision
• Body language, tone of voice
• Overcome barriers to communication
• Adapt communication
• Communicate effectively with others involved in the care of the person

Question 5

4. Professional knowledge and skills

Answer 5

• Pharmacy professionals must maintain, develop and use their professional knowledge and skills.
• Recognise and work within the limits of their knowledge and skills.
• Refer to others when needed
• CPD activities.
• Regularly monitor and reflect on practice, skills and knowledge.

Question 6

5. Professional judgement

Answer 6

• Make the care of the person their first concern and act in their best interests
• Use their judgement to make clinical and professional decisions with the person or others
• Have the information they need to provide appropriate care
• Recognise the limits of their competence

Question 7

6. Professional behaviour

Answer 7

• Pharmacy professionals must behave in a professional manner.
• Polite and considerate
• Empathy and compassion
• Trustworthy, act with honesty and integrity.
• Maintain professional boundaries.

Question 8

7. Confidentiality and privacy

Answer 8

• Information should be managed responsibly and securely; understand why this is important and ensure the whole team complies.
• Be aware of surroundings - do not discuss information that can be identified to a person in a place where others can overhear.
• Work in partnership with patients when considering whether to share their information.

Question 9

8. Speaking up about concerns

Answer 9

‘duty of candour’

Question 10

9. Effective leadership

Answer 10

• Take responsibility for their practice and demonstrate leadership to the people they work with
• Assess the risks
• Contribute to the education, training and development of the team or of others