Peyton Minder Flashcards
Definition of team:
Group of people brought together to use their skills to achieve a common
goal
Be able to describe Lencioni’s 5 team dysfunctions. In what ways do those
dysfunctions derail teams? How can each of them be turned to something positive
for team excellence?
inattention to results, avoidance of accountability, lack of commitment,
fear of conflict, absence of trust
o Derail: domino effect- all must be present in order to work
What are three different kinds of teams according to what they do?
o teams that recommends things
o teams that run things
o teams that make or do things
What happens in each stage of team development?
forming: getting to know each other
storming: dealing w/tensions & defining group tasks
norming: building relationships & working together
performing: maturing in relationships & task performance
adjourning: disbanding & celebrating accomplishments
What is taking place when synergy happens?
People working together and accomplishing more through teamwork than
they ever could by working alone (the creation of a whole that is greater
than the sum of its parts)
How is team effectiveness measured, from an open systems perspective? What
does each term mean?
team effectiveness=quality of inputs x (process gains - process losses)
task performance- quantity, quality, timeliness of work results
member satisfaction- members believe that their participation &
experiences are positive & meet important personal needs
What are key input factors that can impact team effectiveness?
resources, task, team size, team composition
What are 3 ways of addressing social loafing in teams?
keep teams small, develop guidelines/rules for teams, assign distinct roles
for every member
Know the characteristics of high-performing teams.
have team goals and are motivated to work with specific performance
objectives
What does team-building accomplish, and how is it best done?
Step 1: problem or opportunity in team effectiveness
Step 2: data gathering and analysis
Step 3: planning for team improvements
Step 4: actions to improve team functioning
Step 5: evaluation of results
What are the differences between role overload, role conflict and role ambiguity?
How can each contribute to team dysfunction?
role overload- too much is expected and someone feels overwhelmed
role conflict- a person is unable to meet the expectations of others
role ambiguity- a person is uncertain about his/her roles or job on a team
What is groupthink, and how does it work?
tendencies of cohesive group members to lose their critical evaluative
capabilities; everyone thinks the same= no variety of discussion
How do task and maintenance roles contribute to team effectiveness? Be able to
give examples of each kind of role.
task activities- directly contribute to the performance of important group
tasks (offering ideas, clarifying suggestions, giving and seeking info.,
summarizing discussion)
maintenance- support the social and interpersonal relationships among team
members (encouraging others, reconciling differences, expressing standards,
offering agreement, inviting participation)
In what circumstances is team cohesion good…or not so good?
good: performance norms are positive in highly cohesive teams, the resulting conformity to the norm should have a positive effect on both team
performance and member satisfaction
not so good: performance norms are negative in a highly cohesive team, the
rule of conformity creates a worst-case situation for the team leader and
org.
What are differences between team roles and norms?
roles- set of expectations for team members
norms- standards for the behavior of members
What are the key elements of a communication system?
channel, source, receiver, feedback, noise
How do communication channels differ in richness?
face-to-face: richest; phone/text: 2nd richest; email/voicemail: medium;
mass bulletins: lowest
How are personal feedback and the Johari Window related?
related due to feedback making others know mood about someone, bringing
things out of blind quadrant into open quadrant
Explain 5 tips or principles for a productive feedback process.
be timely, prepare ahead of time, be specific, do it in private, and be caring
What elements make up the observable culture of an organization?
unique stories, ceremonies, corporate rituals
How do external adaptation and internal integration differ? How is each related to
an organization’s culture?
external adaptation- ways of reaching goals, tasks to be accomplished,
methods used
internal integration- collective identity of members & how they live/work
together (establishment of unique identity)
Be able to describe the three levels of culture and why each is important.
observable culture (way we do things around here), shared values, and common assumptions (taken-for-granted truths)
What are 4 positive things that come from the deeply held value systems typical of
strong organizational cultures?
reinforce corporate identity, enhance collective commitment, provide a
stable social system, reduce bureaucratic control
How do subcultures and countercultures operate, and what is the effect of each on
organizational effectiveness?
Subcultures- group of ppl who exhibit unique pattern of values & a phil that
is consistent w/ org.’s dominant values/phil (increase effectiveness )
countercultures- groups whose patterns of values/phils rejects those of the
larger org. or social system (usually decreases effectiveness)
