Personnel Manual Flashcards
1
Q
A person in a position of authority who fails to take the appropriate action regarding discrimination or harassment will face disciplinary action (T/F)
A
TRUE
2
Q
Attempts will be made to address the circumstances at the highest possible level with the intent to immediately correct the situation and prevent further occurrences (T/F)
A
FALSE, lowest
3
Q
If the circumstances are such that direct confrontation with the alleged antagonist would further aggravate the situation, the incident should be reported directly to the ____ using the Form 51
A
Office of Fair Practices
4
Q
Reports of harassment situations may be reported directly to all of the following except:
- Department of Budget and Management
- Baltimore District Office of the Equal Employment Opportunity Commision
- Maryland Commission on Civil Rights
- Governor’s Office
A
Governor’s Office
5
Q
If any information is not known at the time the Form 51 is filed the Form 51 will still be forwarded immediately to OFP, ______ will be sent to OFP when the information is known
A
Form 17
6
Q
Commanders will contact the harassment/discrimination victims at least every ____days to provide updates on case progress
A
15 days
7
Q
Commanders will contact the victim of discrimination/harassment within ____ days after disposition to ensure that there has not been any continuation of improper conduct, threats of retaliation.
A
60 days
8
Q
When a complaint of discrimination is made, commanders and directors will make a preliminary inquiry into the incident within ____ days of being notified
A
10 days
9
Q
The ADA Coordinator and the ADA Alternate Coordinator are appointed by the _______________________
A
Chief of SSB
10
Q
Information revealed by an employee to the EAO will remain confidential and may only be released: (4 Things)
A
- To an appropriate individual with the employee’s consent
- In accordance with statute or judicial order
- When the employee has threatened to or has inflicted harm to himself or another person
- In cases where the employee has admitted to engaging in criminal activity
11
Q
When a supervisor initiates a referral, he will only be advised whether the employee has kept his appointment with the EAO and whether he was referred to the Psychological Services Program (PSP); no other information will be disclosed (T/F)
A
TRUE
12
Q
The two-year probationary period for a newly hired trooper is mandated by statute and may be extended (T/F)
A
False, cannot be extended
13
Q
Each Probationary Review Board will be comprised of a: (3 people)
A
- Major (Chair of the board)
- captain
- sworn employee under the rank of CPL
14
Q
The chair of the Probationary Review Board will ensure the Board convenes within _____ business days of there being a recommendation to place the employee on a performance improvement plan during the Form 160 process or to terminate the trooper from probationary status
A
10 days
15
Q
When the Probationary Review Board determines the trooper should be terminated from probationary status, the trooper’s commander will ensure an _________________________ is imposed immediately
A
Emergency Suspension of Police Powers
16
Q
As prescribed by statute, civilian employees in the skilled and professional services will complete a _____ month probationary period
A
6 month
17
Q
The appointing authority may extend a civilian employee’s probationary period by:
1. _____ months if that employee is appointed to a skilled service position below grade 7;
2. _____ months if that employee is appointed to a skilled service position in grade 7 or above; or
3. _____ months if that employee is appointed to a professional service position.
A
3,6,6
18
Q
A bureau chief who receives a promotional recommendation will review, approve or disapprove and forward it to the OPT at least _____ days before a trooper is eligible for a noncompetitive promotion
A
30
19
Q
The _____________ retains overall responsibility for this promotional process.
A
Commander of OPT
20
Q
The __________________________ retains overall responsibility for any civilian promotional process
A
Commander of the Human Resources Division (HRD)
21
Q
A civilian employee who is the subject of an open administrative investigation may not participate in the promotional process
A
FALSE, they may
22
Q
A written examination is administered as a part of some civilian promotional process. (T/F)
A
FALSE
23
Q
MD. CODE ANN., STATE PERS. & PENS §4-201, provides the ________________________ with the sole responsibility for the State Personnel Management System which includes civilian classification and compensation
A
Secretary of the Department of Budget & Management (DBM)
24
Q
A ______________________________, is maintained by Human Resources Division (HRD) for each position within the MSP
A
form MS-22, Position Description
25
The acting trooper will only receive acting pay if he is required to assume the duties andresponsibilities normally associated with a higher rank for at least _____ continuous work days.
20
26
The initial period of acting pay is limited to ____ months or less and may be extended for periods of up to _____ months.
six
27
Requests for acting pay can only be denied by the ___________________ or the _________________
Director of HRD or the SUPERINTENDENT
28
Civilian employees whose permanent classification is between grades 1 and 10 will be eligible for additional compensation for the period of acting capacity in excess of _____ continuous workdays
10
29
Civilian employees whose permanent classification is grade 11 or above will be eligible for additional compensation for the period of acting capacity in excess of _____ continuous work days
20
30
Beginning January 1, 2014, appraisals will be completed for all troopers through the rank of ___________________ .
lieutenant colonel
31
When setting expectations, the supervisor will define acceptable performance for the position, not for the trooper in the position (T/F)
TRUE
32
The Form 164 and related materials will be maintained in the auxiliary personnel files for ______ years and then destroyed
3 years
33
If an administrative investigation or charge is pending against a trooper in relation to an incident which occurred during the appraisal period, the trooper's Form 164 and related materials will be retained for the period specified by______________
Legal Counsel Unit
34
Personnel on extended leave for an entire appraisal will not receive ratings for any standards, however a form 161 will be completed and processed indicating the leave status in the first-line supervisor’s comments section (T/F)
TRUE
35
There are ______ distinct phases of civilian performance evaluation that require employees and their supervisors to meet at least twice a year, based on the employee’s EOD date.
3
36
Females may wear one matching set of ___mm gold stud earrings with safety backings, centered
on the ear lobe
3mm
37
Hairstyles that are lopsided or distinctly unbalanced and Mohawk hairstyles are permitted.
FALSE
38
How many bracelets or wristbands may be worn?
1 excluding medical alert bracelets
39
All uniform clothing and equipment will be approved by the __________________
Superintendent
40
The _____________________ may authorize the wearing of the Class B uniform to an official function if adverse weather conditions prohibit troopers from wearing the Class A uniform.
Superintendent
41
Generally, the Class C uniform will not be worn before __________ or after __________
May 1 or October 15
42
Uniformed troopers at the rank of first sergeant and below assigned to patrol functions are permitted to wear approved non-issued boots for dutywear, year round. (T/F)
True
43
Approved non-issued boots will have a plain leather toe and heel that is no greater than ______ inch;
1 1/2"
44
The dates of change from winter to summer uniforms will be the prerogative of the ___________________.
REGION OR DIVISION COMMANDER
45
MOURNING SHROUDS ARE worn over the badge for _____ days after the death of an MSP trooper and _____ days for Maryland law enforcement officers and correctional officers who have been killed in the line of duty
30,10
46
No more than _______ different approved non-issued items will be worn at any time.
2
47
Uniform items not issued by MSP that will be worn as part of the uniform, in addition to or in lieu of issued equipment, must be approved by __________ prior to use
Commander of ETD
48
The official salary schedules for all troopers and civilian employees are located on the ________________
Department of Budget & Management (DBM) Website
49
When an employee is permitted by the Superintendent to accept money or any other thing of value, that item will be the property of that employee. (T/F)
FALSE, delivered to the MSP and disposed of per statute or rule.
50
Troopers should never be scheduled more than ____________ non-overtime hours in any two consecutive bi-weekly pay periods.
171
51
Trooper candidates may work no more than _________ hours in a single pay period and specific procedures governing work hours for trooper candidates will be issued by the Education and Training Division
86
52
Civilian employees will be granted ______ days of regular leave during each workweek
2
53
Commanders and directors may authorize rest periods of 10 to 15 minutes for their subordinates (T/F)
True
54
Civilian employees may take a 20-minute meal break, to be taken at the place of employment when the employee’s absence from duty will not disrupt the operation. Employee’s will be compensated and such meal period will not be reflected on the 31. (T/F)
TRUE
55
Any commander who believes a new Alternative Work Schedule would be mutually beneficial to the MSP and affected employees must get final approval from ________
Superintendent
56
Overtime pay will be made at _____________times the regular hourly rate
1.5
57
Troopers who are scheduled off on holidays, annual, personal or regular leave and recalled to work with less than 24-hours’ notice are entitled to overtime for all hours worked, including travel time to and from the duty location. (T/F)
TRUE
58
If the trooper attends court on his scheduled day off or on a day after being placed off duty, he will be compensated with a minimum of _____ hours overtime.
2
59
If the trooper is called out on his scheduled day off or on a day after being placed off duty, he will be compensated with a minimum of _____ hours overtime.
4
60
Civilian employees who are scheduled to work an overtime shift and report for duty will be guaranteed a minimum of _____ hours overtime unless the employee is a holdover from a previous shift.
3
61
Civilian employees called to report to work on their day off or after having left the employer’svpremises will be compensated with a minimum of 2 hours overtime plus travel time. If the employee works at least eight hours, he will not be entitled to pay for travel time. (T/F)
True
62
Compensatory time for all troopers will be credited on an hour-for-hour basis. Compensatory time will be forfeited if not used within _____ year(s) from the date it was accrued.
1 year
63
Civilian employees authorized to earn compensatory time will be credited with _______ hours of compensatory time for each hour worked.
1.5
64
Civilian employees will record overtime and compensatory time earned in ___________ increments.
tenths of an hour (or six-minute)
65
Troopers whose schedules are changed with fewer than ____ hours’ notice may be entitled to premium pay
48 hours
66
An employee eligible to earn overtime or an employee specified in this directive, will receive compensation at ______________times their regular hourly rate when working a scheduled shift that qualifies for premium pay
1.5
67
An employee eligible to earn overtime, who is scheduled for duty and works four or more hours on Thanksgiving, Christmas or New Year’s Day is entitled to __________ for each hour worked. In addition, the employee will be credited with compensatory time of one day.
Premium pay
68
Sworn personnel qualify for shift differential for all hours worked from ______ to ________, except that shift differential will not be paid for work performed during hours that are designated as a scheduled day shift.
1400 - 0700
69
For an employee on a 8 hour schedule, doubling back occurs when the scheduled ending time of one shift and the scheduled starting time of the next shift are less than ____ hours apart
16
70
For employees working an Alternative Work Schedule doubling back occurs when the scheduled ending time of one shift and the scheduled starting time of the next shift are less than ____ hours apart
14 (this does not apply to 12 hour employees
71
In addition to overtime or compensatory time, a civilian employee who works a non-qualifying shift into a qualifying shift will be eligible for shift differential for each hour of the overtime worked only if the employee works at least ____ of the qualifying shift.
1/2
72
Employees who use bilingual skills are entitled to _____ for every pay period the skills are used, regardless of the number of times the skills are used.
$25
73
A trooper who serves as FTTs will receive an additional _______ pay for every hour a trainee is present with him for field training.
$2
74
Each commander will designate all employee classifications under his command as either emergency essential or emergency non-essential. Such designation will be done no later than _______ of each year annually.
December 1
75
Emergency conditions and emergency release time can only be declared by the _____ and certain agency heads
Governor
76
When liberal leave determination is made, employees will be allowed to leave the worksite at their discretion and will be charged leave for the period between their departure and the end of the normal shift (T/F)
TRUE
77
When an emergency condition occurs locally the affected commander will notify the ____ through the chain of command
Superintendent
78
An employee may not use annual leave until the employee has completed ______ months of State
service.
6
79
Up to ________ hours of unused annual leave may be carried over from one calendar year
to the next.
600
80
An employee who separates from the MSP will be compensated for a maximum of _______ hours of unused annual leave from the previous calendar year, plus any annual leave which was accrued, but not used during his final year of employment.
400
81
A maximum of _____ sick leave days may be used in the event of the death of a member of the employee’s immediate family
5
82
A maximum of ______ sick leave day may be used in the event of the death of a relative of the employee.
1
83
An employee will be credited ____ hours of sick leave for every 26 hours worked. A maximum of ____ sick leave hours may be accrued
1.5, 120
84
An employee may use _______ days of bereavement leave in place of three of the five sick leave days upon the death of the WHAT immediate family members of the employee?
3 days BL
Spouse
Child
Parents
Sibling
Grandparent
Grandchild
85
An employee who is a member of a national guard or military reserve component of the armed forces is entitled to ______ hours of military leave per year for military training without charge against any accrued leave.
120
86
An employee who requests the use of religious observance leave must notify his supervisor in writing at least ____ days prior to the date of the religious observance.
60
87
An employee is entitled to ___ days of disaster service leave in any 12-month period without charge against any accrued leave
15
88
In any 12-month period, an employee may use organ donation leave without charge against any accrued leave. Organ donation leave may be approved for up to ______ days to serve as a bone marrow donor; and ______ days to serve as an organ donor
7 days, 30 days
89
Money received by an employee for jury duty may be retained by the employee and does not
need be reported to the MSP. (T/F)
TRUE
90
An employee may donate ____ amount of his unused annual, personal or sick leave to another state employee
ANY
91
An employee may donate ___ hours of personal leave to leave bank within the first 60 days of employment. All other donations can only be given during the open enrollment period
8 hours
92
Sworn employees may donate up to ____ days of sick leave each year to the sick leave reserve program
2 days
93
To be eligible to receive benefits in this directive, an employee will be required to submit medical certification every ____ calendar days.
30
94
In order for an employee to donate sick leave, the employee must have a sick leave balance of at least ___ hours after the donation.
240
95
An application for Leave of Absence Without Pay for more than 30 days that is approved requires notification to the _____________
Secretary of the Department of Budget and Management
96
LAW may not exceed the ________ year period in which the employee is eligible for reinstatement,
two
97
Family and Medical Leave Act of 1993 permits employees to up to ____weeks of unpaid leave for the birth of a child
12
98
The ___________________________ provides liability insurance coverage for the State and its personnel pursuant to the Maryland Tort Claims Act (MTCA).
Maryland State Treasurer
99
The Annotated Code of Maryland, State Personnel and Pensions Article, Title _____ establishes certain rights for employees and employers, prohibits strikes, establishes collective bargaining rights for certain employees and specifies those employees exempt from collective bargaining
3
100
Employees exempt form collective bargaining are troopers holding the rank of _____ or higher
Lieutenant
101
The MSP representative in collective bargaining with all exclusive representatives is the
Director of HRD
102
A grievance proceeding must be initiated by the grievant within -________ days:
30 days
103
The grievance procedure may not be used to challenge: (Two things)
CONTENT of MSP policy
Promotional examinations or provisions of the promotional syste,
104
All grievance decisions shall be based upon probable cause. (T/F)
Preponderance of Evidence
105
Sworn Grievance Process - Step 1
Discussion with the supervisor who will attempt to mediation the issue
106
Sworn Grievance Process - Step 2
Within 10 Calendar days from the STEP 1 discussion, the grievant may file a written grievance with the employee's commander/director.
Within 10 calendar days from receiving the written grievance, the commander/director shall hold a conference with the grievant
Within 10 calendar days of the above conference, the commander/director shall render his decision in writing
107
Sworn Grievance Process - Step 3
Within 10 days after decision from Step 2, the grievant may appeal to the Commander of the Office of Fair Practice
A mediation conference will be held within 10 days of the appeal
108
Sworn Grievance Process - Step 4 (Optional)
Within 10 days after receiving a decision from Step Three, SLEOLA may either request advisory arbitration through the American Arbitration Association (AAA) or appeal to the Superintendent (STEP 5)
109
b. The fees of the arbitrator shall be borne by the employee (T/F)
FALSE, SLEOLA
110
Sworn Grievance Process - Step 5 (Optional)
Within 10 days of the Step Three decision, appeals for the Superintendent’s decision will be forwarded to the Commander, AHO.
Within 10 days of receiving the appeal, the Commander Administrative Hearing Office or a designated commissioned officer (hearing officer) shall schedule a conference with the grievant.
Within 10 days of the conference the grievant may submit a written report, no more than three pages in
length, to the Commander, AHO, to be included with the hearing officer’s recommendation that is submitted to the Superintendent. The hearing officer will forward a written recommendation to the
Commander, AHO, who will forward a copy to the Superintendent
111
Sworn Grievance Process - Decision: he Superintendent will issue a written decision within _____ days of the hearing and will forward a copy of the written decision.
20 days
112
For civilian grievances, The ______________________ will represent the MSP position in grievance proceedings and will notify the grievant of the designation
Commander of the Administrative Hearing Office (AHO)
113
CIvilian Grievance Process - Step 1
Grievant initiates a grievance proceeding by filing a written grievance with the Commander, AHO.
Within 10 days after receiving the grievance, a commissioned officer appointed by the Commander, AHO will hold a conferfence
Within 10 days after the conference, the commissioned officer will issue a written decision to the grievant
114
A civilian grievance procedure must be initiated by an employee within ____ days.
20
115
Civilian Grienvance Process - Step 2
Within 10 days after receiving a decision at Step One, may appeal to the Superintedent
Within 10 days after receiving an appeal, the commissioned officer representing the Superintendent will review the grievance record
Within 10 days after the conference, the Superintendent will issue a written decision to
the grievant.
116
Civilian Grievance Process - Step 3
Within 10 days after receiving a decision on a Step Two grievance, a grievant or hisrepresentative may appeal the decision in writing to the Secretary of DBM.
Within 30 days after an appeal is received, the Secretary of DBM will give the parties written notice of action
117
If the MSP fails to respond to a grievance within the time limits set forth in this section, this constitutes a denial of the grievance and the employee may appeal to the next step (T/F)
True
118
If the commissioned officer who is responsible for preparing the decision to a Step One or Step Two grievance cannot respond within the time specified in this section because the officer is on approved leave for three or more days, The period for the decision will be extended by the number of days of the approved leave, to a maximum of ____ days
14
119
______________________have the ultimate responsibility to ensure the integrity and reputation of the MSP through the fair and equitable investigation of internal matters and application of disciplinary procedures
Commanders
120
An employee may not lend his identification card or badge to another person, or permit it to be
reproduced without the approval of the _________________
Superintendent
121
______________ Is the central repository for all use-of-force data.
Internal Affairs Division
122
_________________ will be the central repository for all internal investigations involving troopers and will be notified in certain situations.
Internal Affairs Division
123
Upon being notified of any serious incident, the Commander of IAD will notify the Superintendent within 24 hours. (T/F)
FALSE, IMMEDIATELY
124
Annual Analysis of Complaints against personnel will be forwarded annually to the Superintendent by _____
March 1
125
For Non-Agency Investigations, a complete copy of the investigative report, including any recordings and appendices, will be maintained by IAD for _______ years, then destroyed
5 years
126
The goal of the _______ is to assist in identifying patterns of behavior so supervisors can address training needs or stress factors at an early stage with the goal of improving an employee’s
performance.
EIS (Early Intervention System
127
Within _______ days of receiving an EIS alert, the IAD Commander will assess the circumstances of the alert.
30 days
128
To the extent feasible, all complaints will be investigated in a timely manner, generally with the goal of completing investigations within _____ days
90 DAYS
129
The disposition by the Administrative Charging Committee (for complaints involving a member of the public) or issuance of charges by commanders (for complaints not involving a member of the public) will be completed within ____________________ after the filing of a complaint.
one year and one day
130
The external and internal complaint function within ________ serves as an electronic version of the Form 176
BlueTeam
131
Anonymous complaints will not be documented on BlueTeam (T/F)
FALSE
132
Prior to every interrogation or if a detailed report is likely to contain information that may be used as evidence against a trooper in an administrative investigation, the supervisor ordering the interrogation or report will provide three (3) forms and allow up to ____ days for the trooper to consult with counsel.
Form 178, Notification of Complaint
Form 178A, Order to Submit to Interrogation
Form 235, Do Not Discuss - Written Order
5 days
133
If a trooper is required to submit to a test, examination or interrogation and the trooper refuses to do so, the MSP may take disciplinary action, up to and including termination. (T/F)
TRUE
134
If a trooper is required to submit to a polygraph examination, the results are not admissible or discoverable in a criminal or civil proceeding against the trooper. (T/F)
TRUE
135
Within _____ hours of the completion of the investigation, the accused trooper’s commander will notify the trooper in writing of the investigation’s findings.
72 hours
136
For complaints involving misconduct where the facts are not in dispute and an investigation would offer no further value, the trooper’s commander may offer the trooper discipline through the _______________ for Category A, B and C violations
Alternative Disciplinary Process (ADP)
137
For complaints involving alleged misconduct when it is determined an investigation is necessary, an investigation will be conducted and if the complaint is sustained, the trooper may be offered __________
Summary Punishment
138
Complaints received via the MSP website will be routed to the _______________ for entry into BlueTeam
IAD commander
139
Complaints received via a Form 225, Citizen Information Brochure, will be forwarded by the _______________ to the employee’s commander
Office of Equity and Inclusion (OEI)
140
A complaint may only be received by any sworn employee. (T/F)
False, A complaint may be received by any employee (trooper or civilian) at any time; however, only a sworn member may enter the complaint into BlueTeam. Complaints received by civilian employees will be documented on a paper Form 176 and forwarded to a sworn supervisor.
141
The Victims’ Right Advocate will contact the complainant within _____ hours and advise the complainant the complaint has been received
72
142
Complaints involving members of the public will be forwarded to the _______________ for resolution.
Statewide Administrative Charging Commission
143
The Department Prosecutor may offer the same discipline that was recommended by the Administrative Charging Committee or a higher degree of discipline within the applicable range of the disciplinary matrix, but may not deviate below the discipline recommended by the Administrative Charging Committee (T/F)
True
144
Administrative charges must be brought against a civilian employee within _____ days after the act that gives rise to the charges comes to the attention of the MSP.
30
145
Form 161, Performance Appraisal, Form 164, Job Observation Record, and 164A, Job Observation Report are considered _________ and are used for improvement of performance and very minor internal violations
Non-disciplinary
146
________________ is the least severe form of disciplinary action and is used for minor violations
165A Formal Written Counseling
147
Supervisors will allow the trooper ______ business days to review, sign and comment in writing on the Form 165A
3 days
148
__________________ may only be used for internal complaints not involving members of the public; limited to Category A, B and C violations.
Alternative Disciplinary Process (ADP)
149
Departmental collisions and damage/loss of MSP equipment are eligible for Alternative Disciplinary Process (T/F)
FALSE
150
Cases disposed of by ADP are not forwarded to the Office of Legal Counsel for review. (T/F)
TRUE
151
________________________ may only be used for internal complaints not involving members of the public; limited to Category A, B and C violations after an investigation is complete.
Summary Punishment
152
Cases disposed of by Summary Punishment are not forwarded to the Office of Legal Counsel for review (T/F)
TRUE
153
Cases are referred to a trial board when a trooper __________________.
refuses to accept the discipline offered by the MSP
154
At least _____ days before a trial board proceeding begins, the Department Prosecutor will ensure the trooper is notified of the charges against him, notified of the disciplinary action being recommended, and provided a copy of the investigatory record, at no cost.
30 days
155
________ is a three-member group selected to determine the final outcome of a disciplinary case.
Trial Board
156
A trial board will be composed of:
an actively serving or retired administrative law judge
a civilian
a trooper of equal rank to the trooper
157
Trial Board member(s) may review the case file and the information contained in the Form 181. (T/F)
FALSE, only the 181
158
A trooper's police powers may be suspended for an interim Peace/Protective order (T/F)
FALSE, only Temp and Final
159
A trooper’s police powers will be promptly suspended when he is the respondent of an interim, temporary or final extreme risk protective order (T/F)
TRUE
160
Only the ________________ and ______________________ have the authority to medically suspend employees and will be handled in accordance with ADM 08.04
Human Resources Division Director (HRD) and the Medical Director
161
An emergency suspension of police powers will only be imposed against a trooper by a _________________.
supervisor/commander of a higher rank than the suspended trooper.
162
An emergency suspension without pay will be promptly imposed when a trooper is charged with (2 things)
a. disqualifying crime, as defined in MD. CODE ANN., PUB. SAFETy §5-101 (a crime of violence; a felony; or a misdemeanor that carries a penalty of more than two years); or
b. misdemeanor involving dishonesty, fraud, theft, or misrepresentation.
163
For the purposes of departmental collisions as referenced in the disciplinary matrix, the Motor Vehicle
Division has determined that ________ or more damage to an MSP vehicle will be considered a major crash. Damage less than _____________ will be considered a minor crash
$10,000
164
For Category A Violations, a second violation would have to occur within:
24 months
165
For Category B Violations, a second violation would have to occur within:
36 months
166
For Category C Violations, a second violation would have to occur within:
48 months
167
For Category D Violations, a second violation would have to occur within:
60 months
168
For Category E Violations, a second violation would have to occur within:
60 months
169
Minor Damage to Police Vehicle and/or Other Property or Vehicle 2nd violation within ______ months and 3rd violation within ________ months
24, 36
170
Theft of State property of a value greater than $300 is a fireable offense for civilian employee's (T/F)
TRUE
171
An employee is not required to pay restitution exceeding ____% of the employee’s annual base salary.
3
172
For the purpose of this policy, a “day shift” is defined as a shift that starts on or after ______ and prior to ______.
0400 & 1200
