Personnel/Cultural Controls

Question 1

Which P/C controls can eliminate lack of direction control problem?

Answer 1

• Selection and Placement, Training, codes of conduct, group based rewards, intra-organizational transfers and tone at the top.

Question 2

What P/C controls can eliminate motivation problems?

Answer 2

• Selection through hiring highly motivated employees or through work groups to create peer pressure to be motivated.

Question 3

Are P/C controls effective?

Answer 3

• All organisations to some extent rely on their employees to guide and motivate themselves.
• Dreyer’s Grand Ice-cream “we consider hiring the most important decision we can make”
• Cultural controls can also dominate MCS. The best chance to create a strong culture seems to be early in an organisations life when a founder can imbue the organisation with a distinctive culture Apple Steve Jobs “Cult Like”
• CC’s are unobtrusive – not thought of as a control system.
• Peter Drucker “culture eats strategy for breakfast”
• Useable in every setting, lower cost and less side effects