Personas and Motivations

Question 1

Should the FinOps team provide all data to all personas?

Answer 1

No. The FinOps team should be focused on providing information specific to and useful to each of these personas.

Question 2

Drive best practices in the organization through education, standardization, and cultural growth and support

Answer 2

FinOps Practioner Core Persona

Question 3

CTO/CIO

Answer 3

Assurance that cloud investments are aligned with business objectives

Question 4

Quickly bring new products and features to market with an accurate price point

Answer 4

Product

Question 5

Engineering

Answer 5

Deliver faster and higher quality services to the organization, while maintaining business as usual

Question 6

Accurately budget, forecast, and report cloud costs

Answer 6

Finance

Question 7

Cloud platform relationship management

Answer 7

Procurement

Question 8

Roles that are not directly involved with FinOps but may need to coordinate

Answer 8

Allied Personas

Question 9

List the 5 allied personas

Answer 9

ITSM/ITIL
ITAM
Sustainability
Security
ITFM/TBM - IT Financial Management (Budgeting, Cost Accounting, Reporting, etc)

Question 10

Everyone on the FinOps Team and teams you interact with have different of these two things

Answer 10

Motivations
Language

Question 11

Language and Terms

Answer 11

Each org should build a working vocab or acronym list, both generic to the industry and specific to the org