Personal qualities

Question 1

Describe how the uniform should look

Answer 1

Clean, well-fitting

Question 2

What is something all personal are required to wear, federal law

Answer 2

Name Badge

Question 3

Used to get access to buildings or employee entrances

Answer 3

Photo Identification

Question 4

Personal Hygiene

Answer 4

Frown upon perfumes, and tobacco smoke

Question 5

Describe work appropriate shoes

Answer 5

Buy really comfortable shoes, no heel, no opened toed shoes

Question 6

If uniform includes white pants what color socks should you wear

Answer 6

White socks

Question 7

Nails should be

Answer 7

Clean, short, only clear polish

Question 8

Why should nails be kept short

Answer 8

Bacteria gathers under nail, can injure patient

Question 9

Acceptable jewelry

Answer 9

Watch, wedding ring, small earrings, avoid body jewelry

Question 10

Policy on tattoos

Answer 10

Have to be covered, some are prohibited

Question 11

Define Empathy

Answer 11

Power of understanding another’s feelings

Question 12

Define Honesty

Answer 12

Truthfulness and integrity

Question 13

Define Dependibility

Answer 13

Employer count on you, you accepted responsibility

Question 14

Define willingness to learn

Answer 14

Willing to adapt, continuing education is important

Question 15

Define patience

Answer 15

Overcoming obstacles

Question 16

Define Acceptance of criticism

Answer 16

Shows you how to improve

Question 17

Define Enthusiasm

Answer 17

Enjoy work, positive attitude is contagious

Question 18

Define Self motivation

Answer 18

Nobody should tell you what you have to do

Question 19

Define Tact

Answer 19

Ability to say or do the kindest thing in a hard situation

Question 20

Define competence

Answer 20

Know what you’re doing

Question 21

Define responsibility

Answer 21

Held accountable

Question 22

Define discretion

Answer 22

Using good judgment in what you say or do. Info must not be told to anyone and make sure patients rights aren’t violated

Question 23

Define team player

Answer 23

Each team member has a responsibility

Question 24

How to communicate with someone with hearing barriers

Answer 24

Hearing aids, lip-reading, stand in front of them, write down

Question 25

How to communicate with someone who has vision barriers

Answer 25

Have them repeat back what you say, they can’t see body language

Question 26

How to communicate with people with Speech barriers: Aphasia

Answer 26

They can understand, have them write out what they’re trying to say, be patient let them sound it out

Question 27

Psychological barriers are caused by

Answer 27

Prejudice attitudes and personality

Question 28

Reporting and recording

Answer 28

Important to record all observations, listen to patients

Question 29

Charts are

Answer 29

Legal documents, can be used in court

Question 30

Subjective observations

Answer 30

Can’t see, called symptoms, eyesight, lump in breast

Question 31

Objective observation

Answer 31

Can be seen or measured, called signs, blood pressure, temp

Question 32

Types of leadership

Answer 32

Democratic, lassiez faire, auto-cratic

Question 33

Democratic leadership

Answer 33

Values option of others

Question 34

Liaises faire leadership

Answer 34

Very informal, minimal rules

Question 35

Auto-Cratic leadership

Answer 35

Dictator, never asks opinions

Question 36

Define Stress

Answer 36

Reaction to any stimuli, flight or fight response

Question 37

Policy on jeans

Answer 37

Acceptable in some occupations