Performance Targets and Quality Standards Flashcards
1
Q
When are performance targets and quality standards used?
A
when the CMA want to increase quality, they use these to gets firm to cooperate
2
Q
What will happen if a firm does not reach its performance target?
A
they will be fined by the government and shamed by the media
3
Q
Performance targets definition?
A
targets for firms to meet, to ensure they’re providing a top quality service
4
Q
Quality standards definition?
A
standards of quality that firms have to meet to sell their goods and services
5
Q
How do quality standards work?
A
firms need approval that their product is healthy/safe, otherwise it won’t sell to consumers
