Performance Objectives w. Int and Ext Effects Flashcards
1
Q
Cost - Int
A
High total productivity
2
Q
Cost - Ext
A
Low Price, High Margin or both
3
Q
Dependability - Int
A
Reliable operation
4
Q
Dependability - Ext
A
Dependable delivery
5
Q
Flexibility - Int
A
Ability to change
6
Q
Flexibility - Ext
A
Frequent new products / services
Wide product / service range
Volume and delivery adj
7
Q
Quality - Int
A
Error-free processes
8
Q
Quality - Ext
A
On-specification products and services
9
Q
Speed - Int
A
Fast throughput
10
Q
Speed - Ext
A
Short delivery lead time
