Performance Management

Question 1

Two steps to evaluate

Answer 1

1) describe the behaviour
2) evaluate this behaviour

One key area of HRM policy needed to implement successful global hrm, its a hrm sub system that links corporate goals with rewards , improvement of performance and employee development

Question 2

Performance management definitions

Answer 2

The metrics in an organisation put in place to predict,guide and report its progress

A HR designed process to align workforce with strategy

Key aspect of any line managers role

Name given to the formal conversations between line manager and employees about priorities and achievement

Question 3

Basic model

Answer 3

Influence behaviour or the norm-> negotiation with the manager ->

Agent -> behaviour -> performance
^. ^
Situation. Norm
^
Culture

Question 4

Performance analysis and phases of performance management

Answer 4

• Person- able? Motivated?
• Situation- hindering or stimulating impact of social working environment
• Norm- right demands put at level of work, requirements clear enoug, sufficient feedback, did they comply , cultural differences

Phases :
Planning - objective and target setting on the “what” of performance

Managing - identification of development areas during performance planning or mid year review

Reviewing - rating on a scale (eg meets, exceeds expectations or development required )

Question 5

Appraisal

Answer 5

Object What is appraised. criterion

Person Attribute,disposition trait

Situation. Competence,ability. Behavioural

Effect Result,performance output criteria

Trait criteria :

Thinking - analytical, creativity , intelligence, problem solving etc

Interpersonal effectiveness - dealing with others, interpersonal sensitivity, openness towards others

Firmness - autonomy, decisiveness, dominance, independence, self confidence , stress resistance

Ambition- achievement motivation, commitment , drive, energy , initiative , involvement

Question 6

Appraisal and trust

Answer 6

Level of trust and appraisal have NEGATIVE relationship :

In high trust countries appraisal isn’t needed for communication

Low trust country : work communication only through performance appraisal

Question 7

Key points

Answer 7

Brewster 1995 - observed PM is an area where an assumed best practice has emerged around the typical process which included PLANNING,MANAGING REVIEWING

PM has western (US) origins and is hard to implement in non western context

Performance appraisal is key component of PM but PM is more recent and holistic which aims to include targets and reviewing performance with development and motivation

Competencies/behaviours are a common element of both performance plan and performance review discussions (as with assessment centres its use may be problematic if not adapted to suit different contexts )

Appraisal is widespread with similar overall increases in the use of clerical and manual workers

Differences still exist between countries in their use of appraisal systems with the role of culture and institutions remaining a particular challenge for multinational enterprises who are seeking to standardise global procedures