Performance Management

Question 0

What are the non-financial measures of performance?

Answer 0

1. External benchmarks–productivity measures
   a. Total factor productivity ratios
   b. Partial productivity ratios
2. Internal benchmarks–Techniques to find and analyze problems
   a. Control charts
   b. Pareto diagrams
   c. Cause-and-Effect (fishbone diagram)

Question 1

What are the financial measures of performance?

Answer 1

1. Profit
2. Return on investment
3. Variance analysis
4. Balanced scorecard

Question 2

What are the procedures included in a well-defined change control process?

Answer 2

1. The change control board approves the change and assigns a project manager.
2. The project manager makes sure all paperwork has been received and approved.
3. The project manager sets up schedules for all personnel involved.
4. The projects are completed.
5. Changes are tested and approved before release.