performance indicators

Question 1

performance definition

Answer 1

‘A task or operation seen in terms of how successfully it is performed’

performance results are different for each organisation , depending on their goals

some aspects of performance are nice to have, others are critical success factors.

Question 2

primary required tasks

Answer 2

-can be found in mission statement , where the organisation’s purpose is defined
-they are required because although business’s goal is profit, it is dependent on other tasks such as good design, cost per unit, quality, flexibility, marketing etc

Question 3

objectives

Answer 3

Objectives are simply targets that an organisation sets out to achieve.

-corporate objectives: which affect the organisation as a whole
-unit objectives: which will affect individual business units within the organisation.

Question 4

SMART rule for objectives

Answer 4

Specific
Measurable
Achievable
Relevant
Time Bound