Performance Improvement Flashcards
Applies a systematic process of discovering and analyzing human performance gaps, plans for future improvements in human performance, designs and develops solutions to close performance gaps, partners with customers when identifying the opportunity and the solution, implements the solution, monitors the change, and evaluates the results.
The Performance Improvement AOE
Performance improvement is…
An objective, systematic way to fix an organization’s problems.
Thomas Gilbert, Joe Harless, Robert Mager, and Geary Rummler.
Conducted work in the 1960s and 70s that are the basis for the current focus of performance improvement.
Step 1 in the ATD HPI model
Business analysis
Step 2 in the ATD HPI model
Performance Analysis
Performance analysis identifies and clarifies the problem or performance gap by focusing on 3 areas…
The desired performance state, the actual performance state, and the gap between desired and actual performance.
Step 3 in the ATD HPI model
Root cause analysis
Step 4 of the ATD HPI model
Intervention Selection
Step 5 of the ATD HPI model
Intervention or Solution Implementation
Step 6 of ATD HPI model
Evaluation of results
Step 7 of ATD HPI model
Change Management
Model that includes six major factors that facilitate or hinder workplace performance. Within an individuals control are skills, capacity, and motivations. Outside of an individuals control are information, resources, and incentives/consequences.
Gilberts Behavior Engineering Model
The three performance needs and three levels of performance chart. Who created this, and what happens if one of the area fails?
Add pic of chart
Geary Rummler and Alan Brache. If one area fails it will prevent optimal performance
A diagnostic model designed by Joe Harless to identify the cause of a performance problem; the model is based on the belief that the cause should drive the solution.
Harless’s Front-End Analysis Model
What is the main difference between the International Society for Performance Improvement’s HPT model and the ATD HPI model?
The HPT model includes change management in the solution implementation phase whereas the HPI model includes change management in all phases of the process.
