People (unit 4)

Question 1

whta is the role of human resourse management?

Answer 1

tthe hrm function in a business deals with any issue realating to the management of employees. A business must look after its employees because they play an impotant part in helping to meet its objectives

Question 2

what are the Four types of workers

Answer 2

manual
blue collar
white collar
professional

Question 3

Describe a manual worker

Answer 3

do physical jobs
not many skills required
(laubourer, packers in a factory)

Question 4

Describe a blue collar worker

Answer 4

pysical jobs
some special skills
repetitive tasks
(bricklayer, joiner)

Question 5

describe a white collar worker

Answer 5

non-physical jobs
some spesific skilols
(office based, bank)

Question 6

describe a professional worker

Answer 6

many skills needed
several qualifications
decision making, responsiblity
(accountants, laywers, doctors)

Question 7

identify the 4 stages of recruitmant

Answer 7

1. carry out a job analysis
2. prepare a job description
3. prepare a person spesification
4. prepare a job advertisment

Question 8

describe a job anaylsis

Answer 8

find out what job involves:
-taks to be completed
-technology used
-knowledge needed
-skills needed
-level of inititave 
can be carried out by:
-asking the current job holder
-watching current job holder
-ask the manager of department

Question 9

describe a job description

Answer 9

uses info from job analysis to record main details of job:
-job title
-postition in business
-purpose
-duties 
work conditions
targets to be met

Question 10

describe a person spesification

Answer 10

info from job description to identify type of person required:
-physical
-qualifications
-skills
-personal
these are sorted into desierable and essential

Question 11

describe a job advertisment

Answer 11

the purpose is too tell and encourage people to apply for the job
it should include;
-personal qualities needed
-job details
-conditions
-how to apply for the post

Question 12

what are the 5 stages in staff selection

Answer 12

1. identify best candidates
2. interview the best applicants
3. Test the best applicants
4. collect references for the best candidates
5. decide who gets the job

Question 13

describe identify best candidates

Answer 13

find the best candidates by checking their personal statement. they look for
-details that closely match the required

Question 14

describe interview the best applicants

Answer 14

two way disussion between organisation and candidate 
-one to one 
or
-panel
    employers must be 
-open minded
plan appropriate questions 
-be welcoming
-ask same questions 
-take notes
-offer candidates a chance

Question 15

describe Test the best applicants

Answer 15

practical or psychological testing

tests can be produced by a business or through an assessment centre

Question 16

describe collect references for the best candidates

Answer 16

from current employers or previous employers

Question 17

describe decide who gets the job

Answer 17

using all info previously gathered HRM will decide who they think is best to do the job. once offer is accepted they tell others politely that they haven’t got the job

Question 18

describe induction training

Answer 18

will be told

• what they have to do
• shown their working enviroment
• shown theryre colleges

Question 19

name the two types of training

Answer 19

on the job and off the job

Question 20

describe on the job training

Answer 20

takes place in work place and is tought by existing staff or bought in trianers
AD
-cheap
-quick
-motivate the trainer as its a chance to show their own skills 
DIS
-limited training
-new skills not avalible

Question 21

describe off the job training

Answer 21

can be carried out in
-college courses
-taining agencies
-online or computer
AD
-expert trainers
-access to new skills
-motivation for staff
DIS
-expensive
-time consuming
-work is not completed while staff are away

Question 22

name and describe three wage systems

Answer 22

SALARY
provides a fixed amount each month. provides a secure income for staff.
HOURLY RATE
payed with a varible as its based on how mant hours the employee works e.g. £8 an hour
PIECE RATE
provides a staff with a varible wage as its based on how much they make or sell e.g. car salesman

Question 23

how do you motivate staff without offering extra money

Answer 23

JOB SHARING
share the hours and responsiblity for the one job
FLEXITIME
they have control over when they come and go from work as long as you complete the amount of hours required
TELEWORKING
means they can complete the work online from home this is good because it fits in with busy family life
CONDENSED HOURS
instead of doing 8hrs a day they could do 10 and get a frifday off, so they still complete the same amount of hours just over fewer days