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Business > People in Business > Flashcards

People in Business Flashcards

1
Q

Motivation

A

The factors that influence the behavior of workers towards achieving business goals

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2
Q

What are some factors that motivation people?

A 
Increased pay
Chance of promotion
Option to work from home
Option to work flexible hours
Increased variety of tasks
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3
Q

What are the benefits of having a motivated workforce

A 
More competitive
Improved productivity
Low absence rate
Better quality goods and services
Low rate of labour turnover
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4
Q

Labour productivity

A

A measure of the efficiency of workers by calculating output per worker

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5
Q

Labour turnover

A

The rate at which workers leave a business

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6
Q

What is Maslow’s hierarchy

A

Maslow believed that humans have five levels of need

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7
Q

What are the five levels of human needs

A 
Physical needs
Safety needs
Social needs
Esteem needs
Self-actualisation
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8
Q

Financial rewards

A

Cash and non cash rewards are paid to workers which are often used to motivate workers to increase their efforts

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9
Q

Non-financial rewards

A

Methods used to motivate workers that do not involve giving financial rewards

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10
Q

Hourly wage rate

A

Payment based on how many hours are worked

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11
Q

Salary

A

Fixed annual payments not based on output

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12
Q

Piece-rate

A

Payments to workers based on the number of units produced

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13
Q

Commission

A

Payment to sales staff based on the value of the items they sell

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14
Q

Bonus

A

Additional rewards paid to workers for achieving targets set by managers

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15
Q

Job rotation

A

Increasing variety in the workplace by allowing workers to switch from one task to another

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16
Q

Job enlargement

A

Increasing or widening tasks to increase variety for workers

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17
Q

Job enrichment

A

Organizing work so that the workers are encouraged to use their full abilities

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18
Q

Quality circles

A

Groups of workers who meet regularly to discuss work related issues. They suggest improvements which are presented to the managers and good ideas are introduced into the workplace.

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19
Q

Hierarchy

A

the number of levels in an organizational structure

20
Q

Chain of command

A

The route through which authority is passed down through an organization

21
Q

Delegation

A

Passing authority down through the organizational hierarchy to a subordinate

22
Q

Span of control

A

The number of subordinates reporting to each supervisor or manager

23
Q

Delayering

A

Removing levels from the hierarchy e.g middle management

24
Q

What is an advantage of delayering

A

It reduces the chain of command so communication and decision making should be quicker and more effective

25
Q

What is a disadvantage of delayering

A

Increases the workload for managers

26
Q

Centralized organization

A

One where all the important decision making power is held at corporate

27
Q

Decentralized organization

A

One where the decision making powers are passed down the organization to lower levels

28
Q

Adv of centralized organization

A

Decision making is often quicker

29
Q

Dis of centralized organization

A

Unable to respond quickly to changes in local markets

30
Q

Adv of decentralized organization

A

Decisions are made on local needs

31
Q

Dis of decentralized organizations

A

Decisions taken might not be in the interests of the whole business

32
Q

Autocratic leadership

A

A leadership style where the leader makes all the decisions

33
Q

Democratic leadership

A

A leadership style where workers take part in decision making

34
Q

Laissez-faire leadership

A

A leadership style where most of the decisions are left to the workers

35
Q

Trade union

A

An organization of workers aimed at improving pay and working conditions and providing other services such as legal advice for members

36
Q

Benefits of trade unions

A

Strength in numbers

Legal advice

37
Q

Internal recruitment

A

Filling a vacancy with someone already employed in the business

38
Q

External recruitment

A

Filling a vacant post with someone not already employed in the business

39
Q

Induction training

A

Help new recruits become familiar with their workplace, the people they work with and the procedures they need to follow

40
Q

On the job training

A

Training at the place of work. Watching or following an experienced worker

41
Q

Off the job training

A

Training that takes place away from the workplace, for example at college, uni or specialist training places

42
Q

Resignation

A

The worker no longer wants to be employed with the business

43
Q

Retirement

A

The worker is too old to stay employed with the business

44
Q

Redundancy

A

The worker is no longer needed by the business

45
Q

Dismissal

A

The worker has broken a rule or has not been working to the expected standards so is no longer welcome as an employee at the business

46
Q

Legal controls over employment issues

A 
Contracts
Discrimination
Health and safety
Minimum wage
Unfair dismissal
47
Q

Types of communication

A

Oral
Written
Electronic
Visual

Business (6 decks)

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