People in business

Question 1

Give 3 examples of financial motivator to employees

Answer 1

commission
Bonus
profit share

Question 2

What is Taylor’s theory of motivation?

Answer 2

Taylor called his concept piece-rate payment and discovered that if employees were paid more for being more productive, they would be more driven and interested in their jobs because they could earn more.

Question 3

What is Maslow’s theory of motivation?

Answer 3

Hierarchy of needs

Question 4

What is the hierarchy of needs?

Answer 4

1: Physiological

#2: Safety
#3: Love and Belonging
#4: Esteem
#5: Self-Actualization

Question 5

In hierarchy of needs, is the top one most important or bottom one?

Answer 5

Bottom- think “base” requirement, or the “foundation” needs.

Question 6

What is Herzberg’s theory of motivation?

Answer 6

Two-factor, AKA motivation-hygiene factors.

Question 7

What does Herzberg’s hygiene factor theory state?

Answer 7

Basic animal needs:

status
Job security and security in work place
relationship with superiors and colleagues
salary

Question 8

What does Herzberg’s motivating factor theory state?

Answer 8

Needs that allow the human being to grow psychologically:

achievement
recognition
personal growth/development
promotion
work itself

Question 9

What is the definition of fringe benefits?

Answer 9

Fringe benefits are financial rewards given to employees as a way to motivate them.

Question 10

Give examples of Fringe benefits

Answer 10

Company car
free healthcare
free accommodation and vacations

Question 11

What are the benefits of good communication within a business?

Answer 11

Mitigated conflict
Increased employee engagement
Improved productivity
Improved client relations
Healthy workplace culture
less confusion on task so less mistake

Question 12

What can bad communication within a business lead to?

Answer 12

Low morale
confusion
Demoralized employees
employee retention problems

Question 13

What is internal communication?

Answer 13

Exchanging information and messages within a business.

Question 14

What is external communication?

Answer 14

exchanging information between a company and external entities such as customers, suppliers, investors, media, and the general public.

Question 15

What is horizontal communication?

Answer 15

refers to communication between colleagues on an equal hierarchical level.

Question 16

What is vertical communication?

Answer 16

communication that travels up and down the hierarchy - for example, between top management and the work floor and vice versa

Question 17

What are the three main methods of communication?

Answer 17

Verbal communication through listening

Non-verbal communication through observation

Written communication through reading

Question 18

What are pros of verbal communication?

Answer 18

Information is transferred quickly leading to higher efficiency

Immediate feedback results in two-way communication

The message is enforced by seeing the speaker, for example body language could make the message easily understood

Question 19

What are cons of verbal communication?

Answer 19

It may be difficult to assess if the message had been fully understood by everyone, for example in a large meeting

Verbal communication is inappropriate for storing accurate and permanent information for some messages

Question 20

What are pros of written communication?

Answer 20

There is hard evidence of the message which can be referred to and help solve disputes in the future over the content of the message

It is needed when detailed information is transferred from the sender to the receiver

The written message can be copied and sent to many people

Question 21

What are cons of written communication?

Answer 21

Direct feedback is not always possible, unless electronic communication is used

The language used might be difficult to understand or the message may be too long causing disinterest

There is no opportunity for body language to be used to enforce the message

Question 22

What are pros of Non-verbal communication?

Answer 22

Presenting information in an appealing and attractive way encourages people to look at it

They can be used to make a written message clearer by adding a picture or a chart to illustrate the point being made

Question 23

What are cons of Non-verbal communication?

Answer 23

Feedback is limited with this method so written or verbal feedback would also be required to check understanding of the message

Complex charts and graphs might be difficult for some people to understand

Question 24

What are some examples of Non-verbal communication?

Answer 24

Presentations
Maps
Diagrams
Notice boards

Question 25

What are examples of verbal communication?

Answer 25

Meetings
Interviews

Question 26

What are examples of written communication?

Answer 26

Brochures
Letters
Emails

Question 27

What are some examples of IT to improve communication?

Answer 27

Video conferencing
Email
Instant messaging
Chat applications

Question 28

What are pros of Video conferencing?

Answer 28

Video calls allow people in different locations to connect

Reduction in travel costs as fewer employees may need to travel to various locations for meetings

Meetings can be set up relatively quickly

Question 29

What are cons of Video conferencing?

Answer 29

Unreliable internet connections or audio/video problems can hinder effective communication

Calls between different time zones can be difficult to organise for international firms

The equipment can be expensive

Question 30

What are pros of email?

Answer 30

The message can be printed if a hard copy is needed

Written messages can be sent instantly to others, and files can be shared as attachments

Cheap and easy method of communication

Question 31

What are cons of email?

Answer 31

The receiver needs an internet connection to receive the message itself

Spam mail is a big problem for businesses, meaning messages may be blocked or filtered, preventing the receiver from reading it

Email attachments can contain viruses, which can be costly to the business

Question 32

What are pros of Instant messaging/chat applications?

Answer 32

Instant messaging (WhatsApp, Slack) enables fast and real-time communication, making it ideal for brief exchanges or urgent matters

Question 33

What are cons of Instant messaging/chat applications?

Answer 33

Text-based communication lacks non-verbal cues, increasing the chances of misunderstandings or miscommunication

Reading body language is not possible

Question 34

What are non-financial method of motivation?

Question 35

What does job enrichment mean?

Question 36

What does job rotation mean?

Question 37

What does autonomy mean? (motivation wise)