People in business Flashcards

1
Q

Motivation

A

Factors that influence the behaviour of workers towards achieving set business goals.

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2
Q

Labour productivity

A

A measure of the efficiency of workers by calculating the output per worker.

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3
Q

Piece-rate

A

Paying workers for each unit produced.

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4
Q

Hygiene factors

A

The factors that must be present in the workplace to prevent job dissatisfaction.

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5
Q

Job dissatisfaction

A

How unhappy and discontent a person is with their job.

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6
Q

Financial rewards

A

Cash and non-cash rewards paid to workers which are often used to motivate workers to increase their efforts.

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7
Q

Non financial rewards

A

Methods to motivate workers that do not involve giving any financial reward.

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8
Q

Hourly wage rate

A

Payment to workers based on a fixed amount for each hour worked.

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9
Q

Salary

A

Fixed annual payment to retain grades and types of staff not based on hours worked or output.

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10
Q

Bonus

A

An additional reward paid to workers for achieving targets set by managers.

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11
Q

Fringe benefits

A

Non cash rewards often used to recruit or regain workers and to recognise the status of certain employees.

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12
Q

Profit sharing

A

An additional payment to workers based on the profits of the business.

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13
Q

Job rotation

A

Increasing variety in the workplace by allowing workers to switch from one task to another.

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14
Q

Job enlargement

A

Increasing or widening tasks to increase variety for workers.

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15
Q

Job enrichment

A

Organising work so that workers are encouraged to use their film abilities.

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16
Q

Delegation

A

Passing responsibility to perform tasks to workers lower down in the organisation.

17
Q

Functional departments

A

The main activities of business: finance, marketing, operations, human resources and research and development.

18
Q

Hierarchy

A

The number of levels that is based on importance in an organisational structure.

19
Q

Chain of command

A

The route through which authority is passed down through an organisation.

20
Q

Span of control

A

The number of subordinates reporting to each supervisor/manager.

21
Q

Delayering

A

Reducing the size of the hierarchy by removing one or more levels - most often middle management.

22
Q

Centralised organisation

A

One where all the important decision making power is held at head office, or the centre.

23
Q

Decentralised organisation

A

One where the decision making powers are passed down the organisation to lower levels.

24
Q

Chief Executive Officer (CEO)

A

The most senior manager responsible for the overall performance and success of a company.

25
Q

Democratic leadership

A

A leadership style where workers take part in decision making.

26
Q

Autocratic leadership

A

A leadership style where the leader names all the decisions.

27
Q

Trade union

A

An organisation of workers aimed at improving pay and working conditions and providing other services, such as led advice, for members.

28
Q

Internal recruitment

A

Filling a vacant post with someone already employed in the business.

29
Q

External recruitment

A

Filling a vacant post with somebody not already employed in the business.

30
Q

On the job training

A

Training at the place of work. Watching or following an experienced worker.