People domain Flashcards
What is servant leadership?
A leadership philosophy focusing on serving the needs of the team to achieve goals.
Name the characteristics of servant leadership.
Empathy, listening, stewardship, commitment to growth, and building community.
What is situational leadership?
Adapting leadership style based on the team’s needs and maturity.
What is the difference between directive and collaborative leadership styles?
Directive: Clear instructions, close supervision.
Collaborative: Team input and consensus-building.
How can a project manager inspire a team?
By setting a clear vision, recognizing achievements, and leading by example.
What is the Tuckman model of team development?
Forming, Storming, Norming, Performing, Adjourning.
Why is a team charter important?
It establishes roles, responsibilities, and behavioral norms.
What are effective strategies for conflict resolution?
Collaborating, compromising, accommodating, avoiding, forcing.
What is a social contract in a team context?
An agreement among team members on expectations and behavior.
What is the main goal of team building?
To enhance trust, collaboration, and communication.
Name intrinsic motivators for team members.
Autonomy, mastery, purpose, recognition, growth opportunities.
What is the difference between intrinsic and extrinsic motivation?
Intrinsic: Driven by internal satisfaction.
Extrinsic: Driven by external rewards like bonuses.
How does Maslow’s hierarchy of needs apply to motivation?
Teams need their physiological, safety, social, esteem, and self-actualization needs met.
Why is recognition important?
It boosts morale, motivation, and retention.
What are some effective ways to recognize team contributions?
Public acknowledgment, rewards, and private appreciation.
What are the key elements of effective communication?
Clarity, consistency, active listening, and timely delivery.
What is the importance of emotional intelligence in communication?
It helps manage relationships, empathize, and resolve conflicts effectively.
What are active listening techniques?
Paraphrasing, summarizing, and asking clarifying questions.
Why is feedback important in team management?
It helps identify areas for improvement and reinforce positive behavior.
What is the SBI feedback model?
Situation, Behavior, Impact: A structured way to provide feedback.
What are common sources of team conflict?
Differing goals, resource constraints, personality clashes, miscommunication.
How can a project manager prevent conflict?
Set clear roles, promote open communication, and establish ground rules.
What is the difference between functional and dysfunctional conflict?
Functional: Promotes growth and creativity.
Dysfunctional: Hinders progress and creates negativity.
What is the collaborating conflict resolution style?
A win-win approach where all parties work together to find a mutually beneficial solution.
When is avoiding a valid conflict resolution strategy?
For trivial issues or when emotions are too high to address the conflict effectively.
How do you identify stakeholders in a project?
Through stakeholder analysis, brainstorming, and stakeholder registers.
What is a stakeholder power/interest grid?
A tool to categorize stakeholders based on their influence and interest in the project.
Why is stakeholder engagement important?
It ensures alignment, builds trust, and minimizes resistance.
What are effective methods of engaging stakeholders?
Regular updates, involvement in decision-making, and addressing concerns promptly.
What is the role of a project manager in stakeholder management?
To align stakeholder needs with project objectives and facilitate collaboration.
What are key performance indicators (KPIs)?
Measurable values that assess team and individual performance.
How do you conduct a performance review?
Compare actual results to KPIs, discuss achievements and areas for improvement.
What are Individual Development Plans (IDPs)?
Customized plans to help team members achieve professional growth.
What is the GROW feedback model?
Goal, Reality, Options, Way forward: A structured approach to feedback.
Why is continuous improvement important?
It drives efficiency, innovation, and long-term success.
What is an agile mindset?
A focus on collaboration, adaptability, and delivering value incrementally.
What are agile ceremonies that support team performance?
Daily stand-ups, retrospectives, sprint planning, and reviews.
How does servant leadership align with agile practices?
By empowering the team and removing obstacles to deliver value.
What is the purpose of a retrospective?
To reflect on what went well, what didn’t, and how to improve.
How do you foster collaboration in an agile environment?
Use cross-functional teams, encourage open communication, and promote shared accountability.
What is situational awareness in project management?
Understanding the project’s context, challenges, and team dynamics to make informed decisions.
Why is flexibility important in team leadership?
It allows the team to respond effectively to changes and challenges.
What is the role of a project manager during unexpected team challenges?
To stay calm, reallocate resources, and provide support to minimize impact.
How do you handle resistance to change within a team?
Address concerns, communicate benefits, and involve team members in the change process.
What is the importance of resilience in project management?
It helps maintain focus and productivity during setbacks or high-pressure situations.
What is the PMI Code of Ethics and Professional Conduct?
A guide emphasizing responsibility, respect, fairness, and honesty.
How does ethics impact team leadership?
Ethical behavior builds trust, ensures fairness, and fosters a positive team culture.
What are examples of unethical behavior in project management?
Misreporting progress, favoritism, withholding information.
Why is cultural awareness important in global teams?
It helps navigate differences and promotes effective collaboration.
How do you ensure fairness in team management?
Treat all team members equitably, evaluate performance objectively, and address concerns promptly.
