People domain

Question 1

Task 1- People
Manage conflict
• Interpret the source and stage of the conflict • Analyze the context for the conflict •Evaluate/recommend/reconcile the appropriate conflict resolution solution

Question 2

Task 2- People
Lead a team
• Set a clear vision and mission
• Support diversity and inclusion (e.g., behaviour types, thought process)
• Value servant leadership (e.g., relate the tenets of servant leadership to the team)
• Determine an appropriate leadership style (e.g., directive, collaborative)
• Inspire, motivate, and influence team members/stakeholders (e.g., team contract, social contract, reward system)
• Analyze team members and stakeholders’ influence
• Distinguish various options to lead various team members and stakeholders

Question 3

Task 3- People
Support team performance
• Appraise team member performance against key performance indicators
• Support and recognize team member growth and development
• Determine appropriate feedback approach
• Verify performance improvements

Question 4

Task 4- People
Empower team members and stakeholders
• Organize around team strengths
• Support team task accountability
• Evaluate demonstration of task accountability
• Determine and bestow level(s) of decision-making authority

Question 5

Task 5- People
Ensure team members/stakeholders are adequately trained
• Determine required competencies and elements of training
• Determine training options based on training needs
• Allocate resources for training
• Measure training outcomes

Question 6

Task 6- People
Build a team 
• Appraise stakeholder skills 
• Deduce project resource requirements 
• Continuously assess and refresh team skills to meet project needs 
• Maintain team and knowledge transfer

Question 7

Task 7- People
Address and remove impediments, obstacles, and blockers for the team
• Determine critical impediments, obstacles, and blockers for the team
• Prioritize critical impediments, obstacles, and blockers for the team
• Use network to implement solutions to remove impediments, obstacles, and blockers for the team
• Re-assess continually to ensure impediments, obstacles, and blockers for the team are being addressed

Question 8

Task 8- People
Negotiate project agreements
• Analyze the bounds of the negotiations for agreement
• Assess priorities and determine ultimate objective(s)
• Verify objective(s) of the project agreement is met
• Participate in agreement negotiations
• Determine a negotiation strategy

Question 9

Task 9- People
Collaborate with stakeholders
• Evaluate engagement needs for stakeholders
• Optimize alignment between stakeholder needs, expectations, and project objectives
• Build trust and influence stakeholders to accomplish project objectives

Question 10

Task 10- People
Build shared understanding
• Break down situation to identify the root cause of a misunderstanding
• Survey all necessary parties to reach consensus
• Support outcome of parties’ agreement
• Investigate potential misunderstandings

Question 11

Task 11- People
Engage and support virtual teams
• Examine virtual team member needs (e.g., environment, geography, culture, global, etc.) • Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement
• Implement options for virtual team member engagement
• Continually evaluate effectiveness of virtual team member engagement

Question 12

Task 12- People
Define team ground rules
• Communicate organizational principles with team and external stakeholders
• Establish an environment that fosters adherence to the ground rules
• Manage and rectify ground rule violations

Question 13

Task 13- People
Mentor relevant stakeholders
• Allocate the time to mentoring
• Recognize and act on mentoring opportunities

Question 14

Task 14- People
Promote team performance through the application of emotional intelligence
• Assess behavior through the use of personality indicators
• Analyze personality indicators and adjust to the emotional needs of key project stakeholders