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Business - OCR GCSE > People > Flashcards

People Flashcards

1
Q

What is an application form?

A

A form which asks applicants for personal details, experience and skills when applying for a job position

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2
Q

What is an apprenticeship?

A

A long-term development programme for workers to learn job skills
while they work through a mixture of on-and-off-the job training and study.
Apprenticeships lead to some kind of vocational qualification

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3
Q

What is an authority?

A

The power that one person has to make decisions and to control what other workers do

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4
Q

What is accountability?

A

The responsibility that a person has for a job meaning that they will take the blame for what goes wrong as well as the credit for what goes well

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5
Q

What is an award scheme?

A

A presentation of some kind to recognise somebody’s effort, for example ‘employee of the week’

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6
Q

What is a bonus?

A

An additional payment to workers for achieving a target

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7
Q

What is chain of command?

A

The links in the levels of authority from those at the top with the most authority to those at the bottom with the least

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8
Q

What is communication?

A

The transmission of a message. Methods of communication include verbal communication, written communication and digital communication

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9
Q

What is contract of employment?

A

A legal agreement between an employer and an employee

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10
Q

What is customer service?

A

The service given to customers, including service at the time of sale and after the sale

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11
Q

What is a CV?

A

A document in which the applicant outlines their personal details, experiences and skills

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12
Q

What is delegation?

A

The process of giving a manager authority to a subordinate to make decisions for which that manager is responsible

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13
Q

What is development?

A

Long term and is focused on the worker to help to realise their longer-term potential

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14
Q

What is digital communication?

A

The exchange of information electronically

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15
Q

What is discrimination?

A

When one worker is treated differently from another for no acceptable reason. There are several unacceptable reasons for different treatment

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16
Q

What is an employment agency?

A

An agency that has workers readily available for business hire, usually for a short period of time

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17
Q

What is employment law?

A

Designed to protect workers from employers who may treat them unfairly

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18
Q

What is an employment tribunal?

A

A panel that hears cases where employment laws may have been broken and which comes to a decision either in favour of the employer or employee

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19
Q

What is external communication?

A

Communication between people in an organisation and others outside that organisation

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20
Q

What are the external methods of recruitment?

A

Include websites, newspapers, social media and specialist magazines

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21
Q

What is external recruitment?

A

When a job vacancy is filled by employing someone from outside the business

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22
Q

What is feedback?

A

The response made by a person who receives a communication

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23
Q

What is flexible working?

A

The practice of people working partly at their place of work and partly elsewhere, perhaps at home or while they are mobile

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24
Q

What is formal communication?

A

Communication that uses the official channels of communication

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25
What are fringe benefits?
Additional benefits that workers receive on top of their pay. They include pensions, childcare vouchers, subsidised canteen meals
26
What is full time working?
When a person works 35 hours or more per week
27
What are functions?
Different types of work that need to be done in business including production, finance and marketing
28
What are group activities?
Usually designed to test how well an applicant works with others
29
What is holiday entitlement?
The amount of paid holiday that a worker can have in a year
30
What is horizontal communication?
Communication between people on the same level of the hierarchy in an organisation
31
What are human resources?
The workers employed by a business
32
What is a human resources plan?
A plan detailing workers a business needs – how many, whether they will be full time or part time, the skills they should have and when they will work
33
What are identifying human resource needs?
The activity of thinking about the purposes of human resources, and how many and what types of workers will be needed
34
What is induction training?
Training to introduce a new worker to the business, place of work and their fellow workers as well as their jobs
35
What is informal communication?
Communication that is outside the official channels of | communication
36
What is internal communication?
Communication between people employed in the same organisation
37
What are internal methods of recruitment?
Includes notice boards, word of mouth, company website and emails to staff
38
What is internal recruitment?
When a job vacancy is filled by employing someone who is already an employee of the business
39
What are interviews?
Sessions in which the people making the appointment asks questions of the applicants
40
What is a job description?
Lists the main duties, tasks and responsibilities of a worker
41
What are layers in a business?
The number of levels of authority that there are in a chain of command
42
What is a letter of application?
A letter written by the applicant usually explaining why they think they are suitable for the job
43
What is motivation?
How workers are encouraged to work hard – this may be financial or non-financial
44
What is off-the-job training?
Occurs away from the job. It may still be at the same place of work, or the employee may be sent somewhere else for the training
45
What is on-the-job training?
Occurs at the place of work and while the worker is doing their job
46
What is an organisation chart?
A diagram that shows how the workers are organised in a business and who is in charge of whom
47
Define pay.
The money earned by workers as a reward for the work they do
48
What is part-time working?
When a person works fewer than 35 hours per week
49
Define person specification.
Lists the qualities, qualifications and knowledge that a person should have to do a particular job
50
What is praise?
A method of motivating a worker by complimenting their work and so making their work recognised and valued
51
What is productivity?
A measure of output per worker. It is the only way of measuring the performance of workers
52
Define professional development.
Includes both vocational and academic development. It involves learning over a long period of time. Workers may learn through external courses with this learning being reinforced by practical activity in the workplace.
53
What is profit sharing?
When workers receive some of the profits made by a business
54
Define recruitment agency.
A specialist agency that carries out all the tasks involved in recruitment and selection of workers on behalf of an organisation
55
What is a reference?
Statements from a previous or current employer or other responsible person about the suitability of the applicant for the job
56
What are regulations?
Rules imposed on businesses by the government
57
What is retention?
When workers can be kept employed by businesses rather than them leaving to work elsewhere
58
What is retention of workers?
When workers choose to stay in a firm rather than move elsewhere
59
What is selection?
The process of choosing between applicants for a job
60
Define self-employment.
When people work as their own business, selling their work to buyers who may be consumers or other businesses
61
What is a skills gap?
When the business recruits skilled workers because it is short of them
62
What is a skills shortage?
Refers to a situation in which businesses cannot recruit workers with the skills they need
63
Define social media.
Online applications that allow people to create and share content to participate
64
What is span of control?
The number of subordinates who report directly to the line manager
65
What is the statement of employment particulars?
Part of the employment contract. It gives details of the terms of employment
66
What are subordinates?
The workers that a line manager is responsible for
67
What is temporary working?
When a person only works for a short period of time for an employer, sometimes on a short-term contract or sometimes just on a day-to-day basis as needed
68
What are tests?
Activities completed by applicants which check their skills
69
What is the purpose of human resources?
The work that must be done by human resources. It is usually broken down into a number of different jobs
70
What is a trade union?
An employee organisation that exists to represent the interest of its members
71
Define training.
Short term and is focused on helping a worker to do his or her job well
72
What is a turnover of labour?
A measure of the number of proportion of a staff who leave a firm each year and need replacing
73
What is verbal communication?
Communication by speaking
74
What is vertical communication?
Communication up or down the hierarchy within an organisation
75
What is a website?
An online location with several pages that can be contacted by internet users through its address
76
Define working environment.
The quality of the physical workplace and its climate
77
What is working time directive?
A statement of maximum number of hours that a person can be asked to work
78
What is working while mobile?
When people work when they are on the move, travelling or on holiday
79
Define written communication.
Communication by written words and diagrams
80
What is a zero-hour contract?
Contracts given to employees which do not guarantee any work. The business will call workers if and when they are needed to ask them to come in to work

Business - OCR GCSE (4 decks)

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