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Business - OCR GCSE > People > Flashcards

People Flashcards

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1
Q

What is an application form?

A

A form which asks applicants for personal details, experience and skills when applying for a job position

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2
Q

What is an apprenticeship?

A

A long-term development programme for workers to learn job skills
while they work through a mixture of on-and-off-the job training and study.
Apprenticeships lead to some kind of vocational qualification

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3
Q

What is an authority?

A

The power that one person has to make decisions and to control what other workers do

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4
Q

What is accountability?

A

The responsibility that a person has for a job meaning that they will take the blame for what goes wrong as well as the credit for what goes well

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5
Q

What is an award scheme?

A

A presentation of some kind to recognise somebody’s effort, for example ‘employee of the week’

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6
Q

What is a bonus?

A

An additional payment to workers for achieving a target

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7
Q

What is chain of command?

A

The links in the levels of authority from those at the top with the most authority to those at the bottom with the least

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8
Q

What is communication?

A

The transmission of a message. Methods of communication include verbal communication, written communication and digital communication

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9
Q

What is contract of employment?

A

A legal agreement between an employer and an employee

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10
Q

What is customer service?

A

The service given to customers, including service at the time of sale and after the sale

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11
Q

What is a CV?

A

A document in which the applicant outlines their personal details, experiences and skills

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12
Q

What is delegation?

A

The process of giving a manager authority to a subordinate to make decisions for which that manager is responsible

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13
Q

What is development?

A

Long term and is focused on the worker to help to realise their longer-term potential

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14
Q

What is digital communication?

A

The exchange of information electronically

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15
Q

What is discrimination?

A

When one worker is treated differently from another for no acceptable reason. There are several unacceptable reasons for different treatment

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16
Q

What is an employment agency?

A

An agency that has workers readily available for business hire, usually for a short period of time

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17
Q

What is employment law?

A

Designed to protect workers from employers who may treat them unfairly

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18
Q

What is an employment tribunal?

A

A panel that hears cases where employment laws may have been broken and which comes to a decision either in favour of the employer or employee

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19
Q

What is external communication?

A

Communication between people in an organisation and others outside that organisation

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20
Q

What are the external methods of recruitment?

A

Include websites, newspapers, social media and specialist magazines

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21
Q

What is external recruitment?

A

When a job vacancy is filled by employing someone from outside the business

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22
Q

What is feedback?

A

The response made by a person who receives a communication

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23
Q

What is flexible working?

A

The practice of people working partly at their place of work and partly elsewhere, perhaps at home or while they are mobile

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24
Q

What is formal communication?

A

Communication that uses the official channels of communication

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25
Q

What are fringe benefits?

A

Additional benefits that workers receive on top of their pay. They include pensions, childcare vouchers, subsidised canteen meals

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26
Q

What is full time working?

A

When a person works 35 hours or more per week

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27
Q

What are functions?

A

Different types of work that need to be done in business including production, finance and marketing

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28
Q

What are group activities?

A

Usually designed to test how well an applicant works with others

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29
Q

What is holiday entitlement?

A

The amount of paid holiday that a worker can have in a year

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30
Q

What is horizontal communication?

A

Communication between people on the same level of the hierarchy in an organisation

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31
Q

What are human resources?

A

The workers employed by a business

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32
Q

What is a human resources plan?

A

A plan detailing workers a business needs – how many, whether they will be full time or part time, the skills they should have and when they will work

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33
Q

What are identifying human resource needs?

A

The activity of thinking about the purposes of human resources, and how many and what types of workers will be needed

34
Q

What is induction training?

A

Training to introduce a new worker to the business, place of work and their fellow workers as well as their jobs

35
Q

What is informal communication?

A

Communication that is outside the official channels of

communication

36
Q

What is internal communication?

A

Communication between people employed in the same organisation

37
Q

What are internal methods of recruitment?

A

Includes notice boards, word of mouth, company website and emails to staff

38
Q

What is internal recruitment?

A

When a job vacancy is filled by employing someone who is already an employee of the business

39
Q

What are interviews?

A

Sessions in which the people making the appointment asks questions of the applicants

40
Q

What is a job description?

A

Lists the main duties, tasks and responsibilities of a worker

41
Q

What are layers in a business?

A

The number of levels of authority that there are in a chain of command

42
Q

What is a letter of application?

A

A letter written by the applicant usually explaining why they think they are suitable for the job

43
Q

What is motivation?

A

How workers are encouraged to work hard – this may be financial or non-financial

44
Q

What is off-the-job training?

A

Occurs away from the job. It may still be at the same place of work, or the employee may be sent somewhere else for the training

45
Q

What is on-the-job training?

A

Occurs at the place of work and while the worker is doing their job

46
Q

What is an organisation chart?

A

A diagram that shows how the workers are organised in a business and who is in charge of whom

47
Q

Define pay.

A

The money earned by workers as a reward for the work they do

48
Q

What is part-time working?

A

When a person works fewer than 35 hours per week

49
Q

Define person specification.

A

Lists the qualities, qualifications and knowledge that a person should have to do a particular job

50
Q

What is praise?

A

A method of motivating a worker by complimenting their work and so making their work recognised and valued

51
Q

What is productivity?

A

A measure of output per worker. It is the only way of measuring the performance of workers

52
Q

Define professional development.

A

Includes both vocational and academic development.

It involves learning over a long period of time. Workers may learn through external courses with this learning being reinforced by practical activity in the workplace.

53
Q

What is profit sharing?

A

When workers receive some of the profits made by a business

54
Q

Define recruitment agency.

A

A specialist agency that carries out all the tasks involved in recruitment and selection of workers on behalf of an organisation

55
Q

What is a reference?

A

Statements from a previous or current employer or other responsible person about the suitability of the applicant for the job

56
Q

What are regulations?

A

Rules imposed on businesses by the government

57
Q

What is retention?

A

When workers can be kept employed by businesses rather than them leaving to work elsewhere

58
Q

What is retention of workers?

A

When workers choose to stay in a firm rather than move elsewhere

59
Q

What is selection?

A

The process of choosing between applicants for a job

60
Q

Define self-employment.

A

When people work as their own business, selling their work to buyers who may be consumers or other businesses

61
Q

What is a skills gap?

A

When the business recruits skilled workers because it is short of them

62
Q

What is a skills shortage?

A

Refers to a situation in which businesses cannot recruit workers with the skills they need

63
Q

Define social media.

A

Online applications that allow people to create and share content to participate

64
Q

What is span of control?

A

The number of subordinates who report directly to the line manager

65
Q

What is the statement of employment particulars?

A

Part of the employment contract. It gives details of the terms of employment

66
Q

What are subordinates?

A

The workers that a line manager is responsible for

67
Q

What is temporary working?

A

When a person only works for a short period of time for an employer, sometimes on a short-term contract or sometimes just on a day-to-day basis as needed

68
Q

What are tests?

A

Activities completed by applicants which check their skills

69
Q

What is the purpose of human resources?

A

The work that must be done by human resources. It is usually broken down into a number of different jobs

70
Q

What is a trade union?

A

An employee organisation that exists to represent the interest of its members

71
Q

Define training.

A

Short term and is focused on helping a worker to do his or her job well

72
Q

What is a turnover of labour?

A

A measure of the number of proportion of a staff who leave a firm each year and need replacing

73
Q

What is verbal communication?

A

Communication by speaking

74
Q

What is vertical communication?

A

Communication up or down the hierarchy within an organisation

75
Q

What is a website?

A

An online location with several pages that can be contacted by internet users through its address

76
Q

Define working environment.

A

The quality of the physical workplace and its climate

77
Q

What is working time directive?

A

A statement of maximum number of hours that a person can be asked to work

78
Q

What is working while mobile?

A

When people work when they are on the move, travelling or on holiday

79
Q

Define written communication.

A

Communication by written words and diagrams

80
Q

What is a zero-hour contract?

A

Contracts given to employees which do not guarantee any work. The business will call workers if and when they are needed to ask them to come in to work

Business - OCR GCSE (4 decks)

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