People

Question 1

Functions

Answer 1

The different types of work that need to be done in business, for example, in production, finance and marketing

Question 2

Human resources

Answer 2

The workers employed by a business

Question 3

Identifying human resource needs

Answer 3

The act of thinking about the purposes of human resources and how many and what types of workers will be needed

Question 4

Personnel plan

Answer 4

A plan detailing the employees a business needs- how many, whether they will be full or part time workers, the skills they should have and when they will work

Question 5

Organisation structure

Answer 5

How people and departments are arranged within a business

Question 6

Organisation chart

Answer 6

A diagram that shows how the workers are organised in a business and who is in charge of whom

Question 7

Flexible working

Answer 7

The practice of people working partly at their place of work and partly elsewhere, perhaps at home or while mobile, and possibly at times that suit them

Question 8

Full-time working

Answer 8

When a person works 35 hours or more per week

Question 9

Part-time working

Answer 9

When a person works fewer than 35 hours per week

Question 10

Self-employment

Answer 10

When people work in their own business, selling their work to buyers who may be consumers or other businesses

Question 11

Temporary working

Answer 11

When a person only works for a short period of time for an employer, sometimes on a short-term contract or sometimes on a day-to-day basis

Question 12

Working from home

Answer 12

When a person completes work for a business (or themselves if they are self-employed) in their home

Question 13

Working while mobile

Answer 13

When people work while they are on the move, travelling or on holiday

Question 14

Communication

Answer 14

The transmission of a message from a sender to a receiver through a means of communication

Question 15

Verbal communication

Answer 15

Communicating by speaking- in meetings, by telephone, by video-conferencing or through a presentation

Question 16

Written communication

Answer 16

Communication by written words- text, email and letters

Question 17

Feedback

Answer 17

The response made by the person who received a communication which indicates whether they have understood the communication

Question 18

Digital communication

Answer 18

The electronic exchange of information using ICT

Question 19

Analysing human resource needs

Answer 19

When an organisation decides how many and what type of workers it should employ

Question 20

Skills gap

Answer 20

When a business recruits skilled workers because it is short of them

Question 21

External methods of recruitment

Answer 21

Includes websites, newspapers, social media and specialist magazines

Question 22

Internal methods of recruitment

Answer 22

Includes notice boards, word of mouth, company website and emails to staff

Question 23

Job description

Answer 23

A list of the main duties, tasks and responsibilities of a worker

Question 24

Person specification

Answer 24

A list of the qualities, qualifications and knowledge that a person should have to do a particular job

Question 25

Selection

Answer 25

The process of choosing between applicants for a job

Question 26

Bonus

Answer 26

An additional payment to workers for achieving a target

Question 27

Fringe benefits

Answer 27

Additional benefits that workers may receive in addition to their pay, such as health insurance, gym membership and childcare vouchers

Question 28

Motivation

Answer 28

Encouragement given to workers to work well

Question 29

Pay

Answer 29

The money earned by workers as a reward for the work they do

Question 30

Profit sharing

Answer 30

When workers receive some of the profits made by a business

Question 31

Award scheme

Answer 31

A presentation to recognise an individual worker or team's effort and achievement

Question 32

Praise

Answer 32

A way of motivating a worker by complimenting their work and so making them feel recognised and valued

Question 33

Working environment

Answer 33

The quality of the physical workplace and its atmosphere (how people treat each other, etc.)

Question 34

Retention

Answer 34

When workers choose to stay employed in a business rather than leaving to work elsewhere

Question 34

Labour turnover

Answer 34

A measure of the number or proportion of staff who leave an organisation each year and who therefore need to be replaced

Question 35

Induction

Answer 35

Training to introduce a new worker to an organisation, including how to do the job, how it fits within the operation of the business and an introduction to others in the organisation

Question 36

Off-the-job training

Answer 36

Occurs away from the job. It may still be at the place of work or the employee may be sent elsewhere for training

Question 37

On-the-job training

Answer 37

Occurs at the place of work and while the worker is doing his or her job

Question 38

Training

Answer 38

Short-term instruction that focuses on helping a worker is doing his or her job.

Question 39

Productivity

Answer 39

A measure of output per worker, which can be used to measure the performance of a worker

Question 40

Apprenticeship

Answer 40

A long-term development programme for workers to learn job skills while they work

Question 41

Professional development

Answer 41

Involves developing the long term potential of workers

Question 42

Staff Development

Answer 42

Includes apprenticeships and professional development programmes

Question 43

Contract of employment

Answer 43

A legal agreement between an employer and an employee

Question 44

Discrimination

Answer 44

Treating one worker differently to another for no acceptable reason

Question 45

Employment law

Answer 45

Regulations and rules put in place to protect workers from employers who may treat them unfairly

Question 46

Statement of employment particulars

Answer 46

Part of a contract of employment, it gives details of the terms of employment