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Business (Paper 1) > People > Flashcards

People Flashcards

- The Role of Human Resources - Organisational Structures & Different Ways of Working - Communication in Business - Recruitment & Selection - Motivation & Retention - Training & Development - Employment Law

1
Q

application form

A

a form which asks applicants personal detail, experience and skills

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2
Q

apprenticeship

A

a long- term development program for workers to learn job skills while they work through a mixture of on and off - the job training and study

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3
Q

authority

A

the power that one person has to make decisions

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4
Q

award scheme

A

a presentation of some kind to recognise somebody’s effort

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5
Q

bonus

A

an additional payment to workers for achieving a target

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6
Q

chain of command

A

the links in the levels of authority from those at the top with the most authority to those at the bottom with the least

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7
Q

communication

A

the transmission of a message from a sender to a receiver through a means of communication

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8
Q

contract of employment

A

a legal agreement between an employer and employee

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9
Q

CV

A

a document which the applicant outlines their personal details, skills and experience

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10
Q

delegation

A

the process of giving a manager authority to a subordinate to make decisions for which that manager is responsible

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11
Q

digital communication

A

the exchange of information electronically using ICT

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12
Q

discrimination

A

when one worker is treated differently from another for no acceptable reason

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13
Q

employment agency

A

an agency which has workers readily available for business hire, using for a short period of time

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14
Q

employment law

A

designed to protect workers from employers who may treat them unfairly

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15
Q

employment tribunal

A

a panel that hears cases where employment laws may have been broken and which comes to decision either in favour of the employer or employee

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16
Q

external communication

A

communication between people in an organisation and others outside that organisation

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17
Q

fringe benefits

A

additional benefits that workers receive on top of their pay

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18
Q

formal communication

A

communication that uses the official channels of communication within an organisation

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18
Q

external recruitment

A

when a job vacancy is filled by employing someone from outside the business

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18
Q

flexible working

A

the practice of people working partly at their place of work and partly elsewhere

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19
Q

full-time working

A

when a person works 35 hours or more per week

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20
Q

group activities

A

designed to see how well an applicant works with others

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21
Q

holiday entitlement

A

the amount of paid holiday that a worker can have in a year

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22
Q

horizontal communication

A

communication between people on the same level of the heirachy in an organisation

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23
Q

human resources

A

the workers employed by a business

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24
Q

induction training

A

training to introduce a new worker to a business, place of work and workers as well as their job

25
Q

informal communication

A

communication that is outside the official channels of communication within an organisation

26
Q

internal communication

A

communication between people employed in the same organisastion

27
Q

internal recruitment

A

when a job vacancy is filled by employing someone who is already an employee of the business

28
Q

interviews

A

sessions in which people making the appointment ask questions of the applicants

29
Q

job description

A

the main duties, tasks or responsibilities of the worker

30
Q

layers

A

the number of levels of authority that there are in a chain of command

31
Q

letter of application

A

a letter written by the applicant usually explaining why they are suitable for the job

32
Q

motivation

A

how workers are encouraged to work hard

33
Q

on-the-job training

A

occurs at the place of work and while the worker is doing their job

34
Q

off-the-job training

A

occurs away from the job. It may still be at the place of work or the employee may be sent somewhere else for training

35
Q

organisation chart

A

a diagram that shows how the workers are organised is a business and who’s in charge of whom

35
Q

part-time working

A

when a person works less than 35 hours a week

36
Q

pay

A

money earned by workers as a reward for the work they do

37
Q

person specification

A

lists the qualities, qualifications and knowledge that a person should have to do a particular job

38
Q

praise

A

a method of motivating a worker, making their work recognised and valued

39
Q

professional development

A

learning over a long period of time

40
Q

recruitment agency

A

a specialist agency that carries out all the tasks involved in recruitment and selection of workers on behalf of an organisation

41
Q

profit sharing

A

when workers receive some of the profits made by a business

42
Q

retention of workers

A

when workers choose to stay in a firm rather than move elsewhere

42
Q

references

A

statements form a previous of current employer or other responsible person about the sustainability of the applicant for the job

43
Q

selection

A

the process of choosing between applications of a job

44
Q

self-employment

A

when people work in their own business selling their work to buyers who may be consumers or other businesses

45
Q

social media

A

messages sent through different sites

46
Q

span of control

A

the amount of subordinates that a manager has authority over

47
Q

subordinates

A

the workers that a line manager is responsible for

48
Q

temporary working

A

when a person only works for a short period of time for an employer

49
Q

tests

A

activities completed by applicants which check their skills

50
Q

trade union

A

an employee organisation that exists to represent the interests of its members

51
Q

training

A

short-term and is focused on helping a worker to do his or her job well

52
Q

turnover of labour

A

a measure of the number or proportion of a staff of a staff who leave a firm each year and need replacing

53
Q

verbal communication

A

communication up or down the heirachy within an organisation

54
Q

website

A

businesses can post information on their website or customers order from it

55
Q

working environment

A

quality of the physical workplace and its climate

56
Q

working time directive

A

a statement of the maximum number of hours a person can be asked to work

57
Q

working while mobile

A

when people work while they are on the move, travelling, or on holiday

58
Q

written communication

A

communication by written words and diagrams

59
Q

zero-hours contract

A

when a person has a contract to work for an employer but is not guaranteed any work. The employer will inform them if and when they are needed

Business (Paper 1) (4 decks)

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