Pendo Mind The Product: QUIZs

Question 1

Which of the following teams do product managers collaborate with?

• Sales
• Marketing
• Customer success and support
• All of the above

Answer 1

All of the above!

Question 2

What is a product manager?

• The person who oversees the design process of a product from concept to production
• The person responsible for determining what products and/or features will meet the needs of both customers and the business as a whole
• The person who leads the entire product organization and is responsible for the product’s strategic direction
• The person developing, testing, and maintaining the product

Answer 2

The person responsible for determining what products and/or features will meet the needs of both customers and the business as a whole

Question 3

What do product managers use product analytics tools for?

• To stay aligned on all the product work that’s happening
• To build onboarding experiences inside the product itself
• To track how users navigate and interact with the product
• To collect, consolidate, and analyze feedback from users

Answer 3

To track how users navigate and interact with the product

Product analytics: track how users navigate with the product (e.g. Pendo)

Question 4

Which of the following is a responsibility of a product manager?

• Prioritizing what to build next
• Shipping great software that delights users
• Deeply understanding business goals
• All of the above

Answer 4

All of the above

Question 5

What is the correct order of the Product Management Life Cycle?

• Define a business outcome, Discover, Validate, Build, Launch, Evaluate, Iterate
• Discover, Validate, Define a business outcome, Build, Launch, Evaluate, Iterate
• Build, Launch, Evaluate, Discover, Validate, Iterate, Define a business outcome
• Define a business outcome, Build, Launch, Evaluate, Validate, Iterate, Discover

Answer 5

Define a business outcome, Discover, Validate, Build, Launch, Evaluate, Iterate

Question 6

What is the Product Management Life Cycle?

• A methodology for releasing products over extended periods of time
• A way to structure and organize your product roadmap
• A tool for handing off requirements to the engineering team
• A framework for how great products are built and improved

Answer 6

A framework for how great products are built and improved

Question 7

Which of the following is a business outcome product managers might identify in Phase 0 of the Product Management Life Cycle?

1. Reduce costs
2. Gain market share
3. Increase retention
4. All of the above?

Answer 7

All of the above!

Question 8

What is card sorting?

• A type of generative user research that allows product managers to understand how users categorize and organize information or concepts
• A way to organize feature requests into different tiers or “cards,” based on their importance
• A method for conducting customer interviews where you write interview questions on different cards
• A type of generative user research where you can collect input from a larger group of users in one swoop

Answer 8

A type of generative user research that allows product managers to understand how users categorize and organize information or concepts

Question 9

Which of the below statements is true about the Double Diamond Framework?

• It can be used to first identify solutions, and then back track to determine the problem
• It encourages product managers to jump straight to identifying solutions
• It is based on the idea that effective problem solving requires both divergent and convergent thinking
• It is a useful tool during the Launch phase of the Product Management Life Cycle

Answer 9

It is based on the idea that effective problem solving requires both divergent and convergent thinking

Question 10

How can product managers leverage product usage data during discovery?

• To learn what users think about the product and which additional features they want
• To understand how users navigate the product, making it easier to know if qualitative data is signal or noise
• To determine what internal teams like sales and customer success think the product team should build
• Product managers can’t leverage product usage data during discovery

Answer 10

To understand how users navigate the product, making it easier to know if qualitative data is signal or noise

Question 11

What is validation?

• When product managers get approval from the CPO on a potential new product or feature
• The process of uncovering and understanding the pain points of your customers and the larger market
• When engineers confirm that a new product or feature is technically feasible to build
• The process of gathering evidence and verifying whether an idea for a product or feature meets the desired objectives and fulfills users’ needs

Answer 11

The process of gathering evidence and verifying whether an idea for a product or feature meets the desired objectives and fulfills users’ needs

Question 12

Which of the following is an example of live experimentation?

• An A/B test, where you put out two versions of a feature and see which performs better
• Conducting usability testing for multiple feature ideas
• A fake door test, where you invite customers to use a feature that isn’t released yet
• Testing a prototype before you build anything

Answer 12

An A/B test, where you put out two versions of a feature and see which performs better

Question 13

Which of the following is NOT a way to validate your product ideas?

• Product usage data
• Willingness to pay surveys
• Your own gut instinct
• In-app surveys or polls

Answer 13

Your own gut instinct

Question 14

Which three roles make up the Product Trio?

Product manager, product operations manager, and engineer
Product manager, product designer, and engineer
Product designer, UX designer, and product operations manager
Product manager, product marketing manager, and product designer

Answer 14

Product manager, product designer, and engineer

Question 15

What is the product manager’s role during the Build phase?

• Building new functionality in the product
• Validating new ideas that arise with customers and teams across the organization
• Ensuring effective execution and that the product designer and engineer understand the product vision and what success looks like
• The product manager does not do anything during the Build phase

Answer 15

Ensuring effective execution and that the product designer and engineer understand the product vision and what success looks like

Question 16

What is the best way to combat disruptions to the build process?

• Socializing the roadmap and properly explaining the “why” behind what you’re building
• Keeping the product roadmap a secret, so that no one can add new requests or ask for changes
• Holding office hours once a month for people to ask questions about the product roadmap
• Creating a slide deck that is only shared live in meetings

Answer 16

Socializing the roadmap and properly explaining the “why” behind what you’re building

Question 17

How do product managers partner with engineers during the Build phase?

• Helping to prioritize what gets built
• Ensuring what gets built aligns with the product vision and requirements
• Communicating any pivots in direction
• All of the above

Answer 17

• Helping to prioritize what gets built
• Ensuring what gets built aligns with the product vision and requirements
• Communicating any pivots in direction
• All of the above