Pega NBC 7.1 Exam - Next Best Action Flashcards
When the NBAs are first suggested (sometimes just a single one is suggested) what are the two buttons below the NBA saying?
“Perform action” and “End Call”.
After clicking “Perform action” on a suggested NBA it is presented in its details. What can the user do with the NBA, what are the button labels of what he can do?
“Accept”, “Reject”, “Maybe later”
After clicking “Accept” on the presented NBA, a screen is started to kick out fulfillment (manual or automatic). WHat is the button on this screen saying? Where does it take you to?
It says “Continue”. It takes you to another NBA suggestion with buttons: “Perform action”, “End Call” and “Start Over”.
Improving \_\_\_\_\_\_\_ is the essence of Next-Best-Action. (Choose One) Effectiveness Customer Experience Efficiency Response Rates
Customer experience. It is all customer centric.
The Monitoring landing page enables you to monitor decisions through three types of reports. They are:
1, Visual business director;
- Adaptative model reports;
- Interaction history reports (F:\allproteges\protege39\pega_decisioning_essentials_7.1\15_video_proposition_management.avi 06:50).
What are the 7 rule types involved in decisioning on Pega 7.1?
Predictive model; Adaptative model; Decision Table; Decision Tree; Scorecard; Interaction; Strategy;
Which of the following is not a landing page we associate with decisioning?
- Strategy;
- Decisions;
- Predictive analytics;
- Monitoring;
- Infrastructure.
Strategy is not a landing page we associate with decisioning.
How many new rule types are introduced by Pega Decision Management? (Choose One)
5: 1. Interaction; 2. Strategy; 3. Scorecard; 4. Predictive model; 5. Adaptative model. (the other decision tree and decision table are old types).
NBAs are a type of P _ o p _ s _ t _ o _.
Proposition.
“The proposed course of action” is the best definition for what?
Propositions.
Which component makes the propositions accessible to a strategy? (Choose One)
- Data Import
- Proposition Data
- Offer Import
- Proposition Import
The “Proposition Data” component makes propositions accessible to a strategy.
Can strategies access properties from the customer class Yes or no?
Yes, strategies can access properties from the customer class.
Can strategies access properties defined in scope ‘All Strategies’? Yes or no?
Yes, strategies can access properties defined in scope ‘All Strategies’.
List the 3 strategy components of type “decision analytics”
Predictive model;
Scorecard;
Adaptative model;
List the 3 strategy components of type “Business Rules”:
Decision tree;
Decision table;
Map value;
List the 4 strategy components of type “Import”
Data import;
Interaction history;
Proposition;
Sub Strategy;
List the 2 strategy components of type “Data Enrichment”
Data join;
Set property;
List the 4 strategy components of type “Arbitration”
Contact policy; Filter; Geofence filter; Prioritize; Segment filter;
When writing expressions inside a strategy what does .propertyName and .primary.propertyName access?
.propertyName accesses any property defined for the strategy.
.primary.propertyName access any property of the applied to class from the strategy, which is typically the customer class.
How to access interaction history from Pega prpc?
Go to the designer studio button then select: Decisioning > Monitoring > Interaction History.
E:\allproteges\protege39\pega_decisioning_essentials_7.1\22_interaction_history.png
Can Pega predictive models run PMML modles?
Yes.
What would be typically created under a class like: DMOrg-DMSample-Data-Customer?
The customer class; decision strategies.
What would be typically created under a class like: DMOrg-DMSample-Work?
Processes, PRPC processes.
Adaptative models are just:
- A rule type;
- A strategy component type;
- A strategy component type that calls a rule type.
- None of the above.
- They are a strategy component type called “Adaptative model” that calls a rule type called “Adaptative model”.
What are the two predictor types in adaptative models (I mean the two types that the property types map to).
They are: symbolic and numeric.
What is the name of an adaptative model default output variable?
.pyPropensity
What is the performance of an adaptive model if it CANNOT differentiate interested customers from not interested customers better than random selection? (Choose One)
- 0
- 0.5
- 50
- 1
Answer 0.5 or 50%.
The _______ field does not appear in the adaptive model landing page. (Choose One)
- Propensity
- Name of the model
- Performance of the model
- Number of Responses
- List of predictors
Answer: propensity does not appear in the landing page for sure. Some predictors appear, but I think it is exaggerated to say it is the list of predictors.
What happens when we place: true in a filter condition? (filter component).
All propositions pass.
To enable the strategy to access the interaction history associated with a proposition, we must always add the interaction history componet
False. Could somebody explain to: aacesta@yahoo.com why this is false on the quizz?
Which interaction history property indicates the result of the interaction?
- pyResult
- pyOutcome
- pyConclusion
- pyResponse
-pyOutcome is the interaction history property that indicates the result of the interaction.
The most efficient method to retrieve the last 60 days of interaction history is to: (Choose One)
- Update Interaction History component to fetch the last 60 days.
- Add a date filter to the Interaction History component.
- Declare the date property (pyStamp) in the Interaction
- History and use it in the Filter component.
- Use the Group By component as it cannot be done in the Interaction History component.
-Update Interaction History component to fetch the last 60 days.
