PCC Policies & Processes (Level 1 Portfolio) Flashcards
What is PLAN?
A decision making tool
Proportionate
Legal
Accountable
Necessary
What are the planned team value steps?
Evaluate - option - work
Identify through surveys
Design specifications
Actual scheme & customer satisfaction
What are the repairs team value steps?
Access - Diagnose - Repair
Book & Identify defect
Further identfy with contractor and ensure work is udnerstood
Carry out repair & customer satisfaction
What is the repairs team purpose?
Carry out the right repair at the right time
What is the planned (project) teams purpose?
To maintain and improve our property
What PCCs principles of work?
COWS PB
Customer always sets the nominal value
Only do valued work
Work flow 100% clean
Single piece flow
Pull not push
Best resource at front end
What does it mean by waste in a system?
Wasted time, money, human resources and material
Also an inefficient system
What are the types of waste?
Type 1 - can be removed straight away with no consequence on work
Type 2 - has to be designed out of the work
Type 3 - cant be removed as it relates to policy or legislation
What are two types of capability measures?
Leading & lagging
Leading:
Demand, calability, capacity & quality
Lagging:
Cost & customer satisfaction
What is PCC lone working policy?
Ensure your outlook calendar is up to date with times and locations
Ensure databse has an appointment
Your phone is on and used for communication of when entering and leaving site
Refer back to any training for significant risks such as working at height
What should you do if you recieve a gift from MJ or Comserv?
Best practice to decline gifts, if you do accept gain consent from manager first.
Even if declined or accepted all gifts must be registers on the gifts and hospitality register
When have you used PLAN?
If i was completing an EPC and inspecting the roof insulation, i would use it to help decide if it is worth installing more.
Say if there was 50mm it would be worth it but 200mm but not be.
