PCC Markers Flashcards
1 What are the markers for Demonstrates Ethical Practice - Competency #1? (7)
Definition: Understands and consistently applies coaching ethics and standards of coaching.
1.1 Demonstrates personal integrity and honesty in interactions with clients, sponsors and relevant stakeholders
1.2 Is sensitive to clients’ identity, environment, experiences, values and beliefs
1.3 Uses language appropriate and respectful to clients, sponsors and relevant stakeholders
1.4 Abides by the ICF Code of Ethics and upholds the Core Values
1.5 Maintains confidentiality with client information per stakeholder agreements and pertinent laws
1.6 Maintains distinctions between coaching, consulting, psychotherapy and other support professions
1.7. Refers clients to other support professionals, as appropriate
7 What are the markers for Evokes Awareness - Competency #7?
7.1 Coach asks questions about the client, such as their current way of thinking, feeling, values, needs, wants beliefs or behaviors.
7.2 Coach asks questions to help the client explore beyond the client’s current thinking or feeling to new or expanded ways of thinking or feeling about themself (the who).
7.3 Coach asks questions to help the client explore beyond the client’s current thinking or feeling to new, or expanded ways of thinking or feeling about their situation(the what).
7.4 Coach asks questions to help the client explore beyond current thinking, feeling or behaving toward the outcome the client desires.
7.5 Coach shares - with no attachment - observations, intuitions, comments, thoughts or feelings, and invites the client’s exploration through verbal or tonal invitation.
7.6 Coach asks clear, direct, primarily open-ended questions, one at a time, at a pace that allows for thinking, feeling or reflection by the client.
7.7 Coach uses language that is generally clear and concise.
7.8 Coach allows the client to do more of the talking.
8 What are the markers for Facilitates Client Growth - Competency #8?
8.1 Coach invites or allows the client to explore progress toward what the client wanted to accomplish in this session.
8.2 Coach invites the client to state or explore the client’s learning in this session about themself (the who).
8.3 Coach invites the client to state or explore the client’s learning in this session about their situation (the what).
8.4 Coach invites the client to consider how they will use new learning from this coaching session.
8.5 Coach partners with the client to design post-session thinking, reflection or action.
8.6 Coach partners with the client to consider how to move forward, including resources, support or potential barriers.
8.7 Coach partners with the client to design the best methods of accountability for themself.
8.8 Coach celebrates the client’s progress and learning.
8.9 Coach partners with the client on how they want to complete the session.
3 What are the markers for Establishes and Maintains Agreements - Competency #3?
3.1 Coach partners with the client to identify or reconfirm what the client want to accomplish in this session.
3.2 Coach partners with the client to define or reconfirm measure(s) of success for what the client wants to accomplish in this session.
3.3 Coach inquires about or explores what is important or meaningful to the client about what they want to accomplish in this session.
3.4 Coach partners with the client to define what the client believes they need to address to achieve what they want to accomplish in this session.
4 What are the markers for Cultivates Trust and Safety - Competency #4?
4.1 Coach acknowledges and respects the client’s unique talents, insights, and work in the coaching process.
4.2. Coach show support, empathy, or concerns for the client.
4.3 Coach acknowledges and supports the client’s expression of feelings, perceptions, concerns, beliefs or suggestions.
4.4 Coach partners with the client by inviting the client to respond in any way to the coach’s contributions and accepts the client’s response.
5 What are the markers for Maintains Presence - Competency #5?
5.1 Coach acts in response to the whole person of the client (the who).
5.2 Coach acts in response to what the client wants to accomplish throughout this session (the what).
5.3 Coach partners with the client by supporting the client to choose what happens in this session.
5.4 Coach demonstrates curiosity to learn more about the client.
5.5 Coach allows for silence, pause or reflection.
6 What are the markers for Listens Actively - Competency #6?
6.1 Coach’s questions and observations are customized by using what the coach has learned about who the client is or the client’s situation.
6.2 Coach inquires about or explores the words the client uses.
6.3 Coach inquires about or explores the client’s emotions.
6.4 coach explores the client’s energy shifts, nonverbal cues or other behaviors.
6.5 Coach inquires about or explores how the client currently perceives themself or their world.
6.6 Coach allows the client to complete speaking without interrupting unless there is stated coaching purpose to do so.
6.7 Coach succinctly reflects or summarizes what the client communicated to ensure the client’s clarity and understanding.
2 What are the markers for Embodies a Coaching Mindset - Competency #2
2.1 open, curious, flexible and client centered; requires ongoing learning and development, establishing a reflective practice, and preparing for sessions
2.2 - 4.1 Acknowledges & respects client’s unique talents, insights, and work
2.3 - 4.3 Acknowledges & supports client’s feelings, perceptions, concerns, beliefs, or suggestions
2.4 - 4.4 Partners w/ client by inviting client to respond in any way to coach’s contributions & accepts client’s response
2.5 - 5.1 Acts in response to whole person of the client (the who)
2.6 - 5. 2 Acts in response to what client wants to accomplish throughout this session (the what)
2.7 - 5.3 Partners with client by supporting the client to choose what happens in this session
2.8 - 5.4 Demonstrates curiosity to learn more about client
2.9 - 6.1 Questions &observations are customized by using what coach has learned about who client is or client’s situation
2.10 - 6.5 Inquires about or explores how client currently perceives themself or their world
2.11 - 7.1 Asks Qs about client such as their current way of thinking, feeling, values, needs, wants, beliefs, or behaviors
2.11 - 7.5 Shares - w/ no attachment - observations, intuitions, comments, thoughts or feelings, and invites the client’s exploration through verbal or tonal invitation
