payment study

Question 1

search for payment made at bill payment center (i.e. Walmart)

Answer 1

payment look up link/public version

Question 2

research Online bank bill pay (i.e. Wells Fargo)

Answer 2

payment look up link

Question 3

research payments made via US Bank

Answer 3

Payment look up link and US Bank

Question 4

research payment made to p.o. box (i.e. Louisville)

Answer 4

Exela Tech “Lock Box” Lori

Question 5

payment cycle 27

Answer 5

Prints 27th, ends 26th, bill date 27, due date 10th-13

Question 6

payment cycle 8

Answer 6

Cycle Starts 8 cycle ends on 7th, billing date the 8th, due date 22nd

Question 7

payment cycle 14

Answer 7

Cycle start date 14, end date 13th, bill date 14th, due date 28th

Question 8

payment cycle 11

Answer 8

cycle start date 11th, end date 10th, cycle bill date 11th, due date 25th

Question 9

payment cycle 1

Answer 9

Start date 1, end date EOM, billing date 1st, due date 15th

Question 10

payment cycle 6

Answer 10

cycle start date 6, end date 5th, billing date 6th, due date 20

Question 11

payment cycle 23

Answer 11

start date 23, end 22nd, bill date 23rd, due date 6th-9th

Question 12

payment cycle 20

Answer 12

start date 20th, end date 19th, bill date 20th, due date 3-6

Question 13

cycle 16

Answer 13

cycle start date 16, end 15, billing date 15, due date 30th-2nd

Question 14

local money orders/checks received at LO/sys

Answer 14

Deposits into the RDC bank acct

Question 15

the following are processed where: EFT, credit/debit, online via Cable One Website, IVR, bill consolidator, 3rd party locations and online bank websites)

Answer 15

processed via US Bank

Question 16

CABSCCC

Answer 16

Stored Credit card

Question 17

CABREGR

Answer 17

Recurring payment

Question 18

CABREG

Answer 18

Easy pay one time payment

Question 19

If cx provides proof of payment to research lost payment….

Answer 19

ask cx to remove all but the last 4 numbers, confirmation # via US Bank if possible, request a copy of the front and back of the check we processesd

Question 20

to research Payments mailed to or paid at LO

Answer 20

use Singleview Systems daily payment V2 or LORI if forwarded to Exela Tech