Patient Medication Interview Flashcards
What are the three points of professionalism in patient interviews?
Dress
Speech
Timeliness
What makes up professional communication?
10% words
30% sound
60 % body language
What are the 3 C’s for a successful patient interview?
Character
Chemistry
Competence
How to you build character with the customer?
By establishing trust through integrity, honesty and reliability
How do you create chemistry with the customer?
By building rapport through seeking first to understand, using active listening, and practicing cooperation
How to you create competence for customers?
By being prepared by having diligence, skill, and initiative
What is integrity?
Pure intentions and clean conscience
What shows honest?
Doing what you know is right at all times in thoughts and actions
How can you show reliability?
Fulfilling what you consented to do even if it means unexpected sacrifice
How do you seek first to understand?
See the world the way the patient sees it
Listen to understand not reply
What should you listen for to use active listening?
Content (info)
Intent (motivation)
Feeling (emotion)
How could you show use of active listening?
Show interest and reflect back
Why do we practice cooperation?
We accomplish more together than we do alone
What does it mean to be diligent?
To complete things you start and work hard to do it well or not at all
What is skill?
A knowledge of and the ability to properly and quickly execute the fundamentals
