Patient Management Flashcards
A patient is sitting in the chair immediately
following an extraction. She says, “Thank you.
That wasn’t as bad as I expected, but my sister
told me that the first night after having a tooth
pulled is very painful. What if the medication
you’re giving me isn’t strong enough?” Choose
the most appropriate response.
A. “Did she make you feel worried about that?”
B. “It sounds like you’re worried that you might not
have enough pain relief when you’re home.”
C. “I understand your concern.”
D. “Don’t worry. I’ll give you plenty of pain
medicine.”
E. “It sounds like your sister had a unusually bad
experience. Don’t believe what others tell you,
and certainly don’t let that worry you. You’ll be
fine.”
B. Of the options given, the best response would be
to interpret what the patient is trying to commu-
nicate and reflect the communication back to
him or her. This will gently encourage the patient
to openly express and discuss the concern with
the clinician. It also serves to establish an envi-
ronment of openness and acceptance.
During admission, a patient interrupts you on
a number of occasions with stories about past
dental experiences while you are attempting to
take a complete medical history. Your best
response would be _____.
A. Say nothing, listen to the patient, and finish your
intake as best you can.
B. Say, “I’d like to focus on your present
experience and right now I need to know your
medical history.”
C. Say, “It seems like you’ve had some important
experiences and I would like to hear more
about them, but first, let’s discuss this health
questionnaire before we address it, okay?”
D. Say, “I don’t need to know the details of your
dental history. Please inform me of the
experiences asked about in the questionnaire.”
E. Say, “We have about 30 minutes to complete
this questionnaire and get started in your
examination, so let’s focus on that.”
C. Of the options given, it is best to acknowledge
that the patient is trying to convey information that
is important to him or her and establish that there
will be a time to talk about those issues, while
gently redirecting him or her to the task at hand.
A 7-year-old child has a history of recurrent
pain and discomfort in a second molar, which
has a necrotic pulp. You present the treatment
options to the parents. “There are several ways
in which we can treat this problem. We could
do a pulpectomy in which we . . . . We could
do something called a pulpotomy, which
involves. . . . We could apply a pulp cap which
is . . . . We could remove the tooth. Or we could
leave the tooth untreated for now and see how
things go.” You have phrased the options so
that they are in what you believe to be the order
of descending desirability and you have
indicated that to the patient. Which option is
most likely to be chosen by the parents?
A. Pulpectomy
B. Pulpotomy
C. Pulp cap
D. Extraction
E. No treatment
A. When a number of alternatives are presented
and the first on the list is more desirable, there is
a tendency for individuals to select the first
option and view the successive options as less
desirable.
Which statement is false regarding motivation?
A. Motivation is strengthened when a person
succeeds and is weakened when a person fails
to achieve his/her goals.
B. Motivation is increased when the patient
focuses on long-term goals.
C. Motivating a patient can be achieved by
generating interest, showing your concern, and
providing information.
D. Encourage a sense of personal acceptance in
the face of the inevitable difficulties involved in
breaking old habits and establishing new ones.
E. Help a patient cope with relapses by
emphasizing the knowledge gained.
B. Focusing on long-term goals is not only a poor
motivator, it is often a pitfall in the effort to change
behavior, as patients are less motivated when goals
seem too big, impossible, or far from their current
circumstances.
Which statement is false about behavioral con-
tracts?
A. It is a legal and binding agreement between
health care professional and patient.
B. It helps solidify an agreement with a patient.
C. It should always be open to modification.
D. It helps clarify agreements.
E. The clinician should give a copy to thepatient
and keep one for himself or herself.
A. Although the behavioral contract is not a legal
document, it can be a useful approach in solidi-
fying behavioral strategies and goals.
A 6-year-old patient likes to tell you stories
about school. Each time he begins a story, you
stop working to listen. After three long sessions,
you realize that the child is attempting to avoid
or delay the dental work by telling stories. You
decide that from this point on you are going to
continue working while engaged in conversation
with the patient. At first, the child tells you more
stories about school and, further, tries other
strategies to get your attention and stop your
work. He eventually settles down and allows
you to work, whether or not you are engaged in
conversation. This is an example of _____.
A. Shaping
B. Extinction
C. Modeling
D. Stimulus control
E. Power
B. Extinction is the process of identifying all positive
reinforcements (in this case, the dentist ceasing
work on the child’s teeth) that maintain a behavior
and ceasing or withholding these.
Which of the following is not a factor in the
appraisal of stress?
A. Familiarity—how familiar the situation is; the
less familiar, the more stressful it may seem.
B. Predictability—how predictable the situation is;
the less predictable, the more stressful it may
seem.
C. Controllability—how controllable the situation
seems to be; the less controllable, the more
stressful it may seem.
D. Imminence—the more imminent the situation
is, the more stressful it may seem.
E. Positive or negative valence—whether the
situation is positive or negative; positive
situations (e.g., a wedding) are typically
experienced as less stressful than are negative
situations (e.g., a divorce).
E. Both positive and negative events or situations
are experienced as stress.
The substitution of a relaxation response for
an anxiety response (using a relaxation strat-
egy such as diaphragmatic breathing) when
one is exposed to a hierarchy of feared stimuli is called \_\_\_\_\_. A. Progressive muscle relaxation B. Habituation C. Flooding D. Systematic desensitization E. Biofeedback
D. Systematic desensitization is the process of sys-
tematically pairing a relaxation response with a
hierarchy of feared stimuli.
Which statement is false regarding the relation-
ship between pain and fear?
A. Fear initially inhibits pain due to a release of
endorphins from the pituitary, resulting in an
analgesic effect.
B. Although muscle tension contributes to the
experience of anxiety, it does not contribute to
the perception of pain.
C. Any autonomic activation causes one to have a
lower pain threshold.
D. Catastrophic thinking and a perceived lack of
control are common factors that influence pain
perceptions.
E. Misattribution occurs when patients identify an
event as painful because they can identify a
fearful stimulus.
B. Muscle tension is associated with the experience
of anxiety. Heightened anxiety contributes to
lower pain thresholds/sensitivity to the percep-
tion of pain.
Which of the following is an example of a cog-
nitive strategy that may be useful in pain man-
agement?
A. Address expectations by providing information
and addressing any questions and/or concerns.
B. Suggest to patients that they learn to identify,
evaluate, and eliminate maladaptive thinking.
C. Encourage patient efforts to address their
anxiety and pain management.
D. Suggest to patients that they learn to generate,
evaluate, and apply more realistic thinking.
E. All of the above.
E. All of the strategies listed may be considered
appropriate cognitive interventions in pain man-
agement.
- Which of the following scenarios is an example
of classical conditioning?
A. You teach a dentally-anxious patient
diaphragmatic breathing unconditional stimulus
(US), which naturally induces the physiological
relaxation response unconditional response
(UR). You seat that anxious patient in the dental
chair for an examination conditional stimulus
(CS) and ask them to use their breathing skills
during the exam (US). While using the breathing
skills, the patient will feel more relaxed
conditional response (CR).
B. You teach a dentally-anxious patient
diaphragmatic breathing (US), which naturally
induces the physiological relaxation response
(UR). You ask the patient to practice that
technique at home (CS) and also use it during
procedures to reduce the subjective experience
of anxiety (CR).
C. You teach a dentally-anxious patient
diaphragmatic breathing (US), which naturally
induces the physiological relaxation response
(UR). You seat that anxious patient in the dental
chair for an examination (CS) and ask them to
use their breathing skills during the exam (US).
The focus on breathing serves as a distraction
(US) from what the patient feels is threatening
and fearful (CR), and, therefore reports less
anxiety (CR).
D. You teach a dentally-anxious patient
diaphragmatic breathing (US), which naturally
induces the physiological relaxation response
(UR). You seat that anxious patient in the dental
chair for an examination (CS) and ask them to
use their breathing skills during the exam (US).
After a number of these experiences, the patient
will feel relaxed during the exam while using
the breathing technique (UR) and without using
it at all (CR).
E. None of the above.
D. Classical conditioning (also known as respondent
or Pavlovian conditioning) occurs when a neutral
stimulus, one that is not associated with a particular
response, is paired with an unconditioned stimulus
([US]; one that naturally elicits a particular
response [UR]). After a number of pairings, the
neutral stimulus (CS) elicits a conditioned response
(CR), which is essentially a weaker form of the UR)
without the presence of the US.
The best strategy for addressing dental fear
that is based upon distrust of the dentist is to
_____.
A. Use distraction techniques
B. Use cognitive coping strategies
C. Enhance informational and behavioral control
D. Teach diaphragmatic breathing
E. Reassure the patient that he or she can trust
you
C. Providing the patient with information and
control over his or her environment is likely to
contribute to increased trust over time. Avoiding
the issue of trust or providing reassurance that
the patient can trust you without evidence is
likely to maintain poor trust.
What behavior can you typically expect from
an anxious patient in the dental chair?
A. He or she is more likely to sit still, hands clasped
together.
B. He or she is more likely to sit casually, legs
crossed, reading a magazine.
C. He or she is more likely to keep to himself or
herself and not speak unless spoken to.
D. He or she is more likely to fidget in the chair,
moving his or her hands and feet.
E. Both A and C.
E. Contrary to their behavior in the waiting room,
anxious patients are typically more likely to sit
very still, often holding onto the arms of the den-
tal chair, and engage in minimal verbal commu-
nication unless encouraged by the clinician.
With no other intervention or instruction,
which is most likely to trigger a physiological
relaxation response?
A. Observing one’s own physiological responses
(e.g., heart rate, blood pressure)
B. Muscle tensing
C. Reassurance
D. Thought stopping
E. Diaphragmatic breathing
E. Diaphragmatic breathing naturally activates the
parasympathetic nervous system, producing a
relaxation response.
A 32-year-old male patient is fearful of receiv-
ing injections. You decide to use a cognitive
behavioral strategy with him to help him
through an injection. You have already
instructed him in diaphragmatic breathing and
ask him to practice this skill throughout the
procedure. First, you show him the syringe. You
talk about the characteristics of the needle.
You then place the needle in his mouth with the
cap on. Then, you simulate the procedure with
the cap on. You then simulate the procedure
with the cap off. Eventually, you proceed with
the injection. What does this procedure exem-
plify?
A. Habituation B. Cognitive control C. Flooding D. Systematic desensitization E. Behavior modification
D. Systematic desensitization is the systematic
process of exposing the patient to a hierarchy of
increasingly anxiety-provoking stimuli while the
patient uses relaxation skills such as diaphragmatic
breathing exercises.
Principles of operant conditioning teach us
that _____.
A. If you praise your 5-year-old patient and reward
him for keeping his legs still while you are
drilling, this will make the child happy and more
likely to like you and less likely to resist your
requests.
B. If you praise your 5-year-old patient and reward
him for keeping his legs still while you are
drilling, this will increase the likelihood that he
will remain still in similar situations in the future.
C. If you make the dental environment a child-
friendly place, your young patient will be more
comfortable.
D. If you pair the dental chair with having a parent
present, the child will be less likely to be
anxious.
E. None of the above.
B. Operant conditioning posits that behavior is
largely influenced by the consequences associ-
ated with the particular behavior.
According to anxiety disorders research, it has
been suggested that which of the following is
the most important component of systematic
desensitization?
A. Cognitive restructuring
B. Progressive muscle relaxation
C. Diaphragmatic breathing
D. Exposure
E. Psychoeducation
D. Research suggests that the most integral compo-
nent of the treatment of anxiety is exposure to
the feared stimulus.
Sarah S. is a young child who consistently pres-
ents as anxious, hypervigilant, and upset during
dental visits. Sarah is often accompanied by her
parent, who appears to be very concerned about
the child and wants to be involved at all times in
her evaluation and treatment. During this visit,
Sarah’s treatment requires an injection and a
rubber dam application, which you anticipate
may lead to increased anxiety. Which strategy
would be the least effective in completing the
rubber dam application?
A. Tell-Show-Do
B. Distraction
C. Ask the child to be a helper
D. Structure time
E. Rehearsals
B. Of the choices, distraction would most likely be
the least effective approach—the attention of a
very anxious individual cannot typically be easily
diverted. In such cases, distraction can have
detrimental effects such as compromising rap-
port and/or increasing anxiety by failing to pro-
vide a positive coping experience. Providing
education and coping strategies—increasing pre-
dictability, familiarity, and controllability—are
typically more effective strategies in working with
anxious patients.
Which of the following factors are involved in
the cognitive appraisal of a threat?
A. Interference, adaptability, longevity, and reactance
B. Adaptability, preventability, inevitability, and
constancy
C. Controllability, familiarity, predictability, and
imminence
D. Validity, reliability, adaptability, and predictability
E. Accountability, reliability, validity, and familiarity
C. Controllability, familiarity, predictability, and
imminence are significant factors influencing the
cognitive appraisal of stress.
A patient has difficulty inhibiting the gag reflex
during x-ray procedures. You suggest that the
patient take several x-ray packets home and pra-
ctice holding the packets in his or her mouth for
increasingly longer periods of time. Which of the
following techniques does this best exemplify?
A. Reinforcement
B. Graded exposure
C. Modeling
D. Behavioral control
E. Systematic desensitization
B. Graded exposure is the systematic process of
exposing the patient to a hierarchy of increas-
ingly anxiety-provoking stimuli.
When faced with a frightened child patient,
which would be the most appropriate or most
effective response?
A. Ask the child about his or her fears.
B. Reschedule the appointment for a later date.
C. Reassure the child.
D. Tell the child that dentistry shouldn’t be frightening.
E. Chastise the child.
A. Asking the child about his or her fears will create
an environment in which the child is encouraged
to discuss any worries or concerns and to ask
questions. This will also serve to alleviate anxiety,
provide an opportunity to correct any mispercep-
tions regarding dentistry, and to further establish
or maintain trust and rapport.
Research suggests that life events and per-
ceived stress/distress _____ predictors of self-
reported health concerns.
A. Are B. Are not C. Are sometimes D. Have little to do with E. None of the above
A. Perceived stress and distress in one’s life has
been demonstrated to be a significant predictor
(positively correlated) with self-reported health
concerns.
Patients experiencing stress and anxiety typi-
cally require _____ interpersonal distance for
comfortable interaction. A. Greater B. Less C. The same as patients who are not experiencing stress and anxiety D. Individualized E. Behaviorally controlled
A. Patients who are experiencing stress and anxiety
typically feel more comfortable in having greater
interpersonal space than they normally would
when not experiencing stress and anxiety.
Which statement is true about the use of
silence as an interviewing technique?
A. It permits and encourages patient participation.
B. It is a nonverbal technique for showing interest
in the patient.
C. It is a nonverbal technique for encouraging the
patient to speak.
D. It is done by silently attending to the patient,
while maintaining eye contact.
E. All of the above.
E. The use of silence can be a useful technique to
encourage patient comment following a state-
ment or question posed to the patient.