Patient Education

Question 1

Which model analyzes what people believe to be true about themselves and their health?

Answer 1

The health belief model

Question 2

During which stage of grief does the patient grieve the loss of health and is very sad about the diagnosis?

Answer 2

Depression

Question 3

Affects a patient’s learning?

Answer 3

Perception of the disease, age, emotional state, and learning style

Question 4

If the MA stands in front of the patient or within the person’s field of vision before beginning to speak, which of the following patient’s would benefit most?

Answer 4

A patient with hearing loss

Question 5

All written material should be in large font or large print for which of the following patient’s?

Answer 5

A patient vision lost

Question 6

NOT a guideline to follow when developing or ordering educational supplies?

Answer 6

Material should promote specific pharmaceutical companies

Question 7

Mr. Woodson daughter called and wants details about her fathers diagnoses. How should the MA manage this request?

Answer 7

Refer to authorization of access to his personal information before answering any questions

Question 8

You are responsible for developing a patient education pamphlet on diabetes mellitus. Which factor is most important to remember?

Answer 8

Using language that a sixth to eighth grader can understand

Question 9

The patient tells the MA that he is really worried about developing foot ulcers because of his diabetic condition. The MA only has 10 minutes to spend on patient education today, and he planned to review glucometer techniques. What is the best approach?

Answer 9

Explain the importance of foot care than cover any questions about his glucometer

Question 10

Which statement is true about Dr. Elizabeth Kubler-Ross’s stages of grief model?

Answer 10

Some patient’s respond to a disturbing diagnoses with anger toward the physician or MA

Question 11

Best method for communicating with a patient who speaks a different language is to…

Answer 11

Observe the patient for cues that indicate confusion

Question 12

HIPAA restricts on PHI dictate…

Answer 12

Releasing patient information only to those identified on the patient authorization form

Question 13

The ability to understand the complexities of the disease and treatment recommendations carries which of the following impacts?

Answer 13

Intellectual

Question 14

Which stage of grief is associated with a patient’s refusal to meet with a dietician because he says his diet is fine and there is no need to change it?

Answer 14

Denial and isolation

Question 15

Which is the first requirement in developing a teaching plan that works for a particular individual?

Answer 15

Assessment

Question 16

What is one of the best ways to manage a large amount of information within a short time?

Answer 16

Use community resources to reinforce your message

Question 17

A crucial aspect of successful patient teaching is…

Answer 17

Ask for feedback

Question 18

Which of the following is integral to the informed consent mandate in the patient’s bill of rights?

Answer 18

Providing adequate, correct, and understandable information

Question 19

Patient’s factors that impact on learning include the patient’s _________ of disease vs the actual state of disease.

Answer 19

Perception

Question 20

The holistic model suggests that patient education should consider all aspects of the patient’s life, including the person’s __________, emotional, social, economic and spiritual needs

Answer 20

Physical

Question 21

Essential factors in _______ management for the ambulatory care setting include conducting adequate patient education and follow up

Answer 21

Risk

Question 22

Providing adequate, correct, and understandable information to the patient’s is integral to the _________ consent ,a date in the patient’s bill of rights.

Answer 22

Informed

Question 23

It is important that the MA be aware of various _______ available in the community for patient education and referral.

Answer 23

Resources

Question 24

Both videotapes and internet sites allow patient learning to be self directed and ___________.

Answer 24

Self paced

Question 25

Material should be written in lay language at an ___________ grade level to promote general patient understanding

Answer 25

6th to 8th grade

Question 26

Copies of teaching materials should be available in other _________ when possible

Answer 26

Languages

Question 27

A major problem with delivering high-quality patient education in the ambulatory seeking is lack of __________

Answer 27

Time

Question 28

Often the key to patient understanding and ____________ is involvement of family members.

Answer 28

Compliance

Question 29

A helpful tool for testing patient understanding of material is to consistently ask for ________ throughout the intervention.

Answer 29

Feedback

Question 30

_______________ is a comprehensive internet site for accurate healthcare information

Answer 30

Medlineplus.gov

Question 31

Nonverbal communication is important when interacting with patients who have a language barrier

Answer 31

True

Question 32

Demonstration and return demonstration is an effective method of teaching a patient with diabetes how to give insulin injections

Answer 32

True

Question 33

Providing a 83 year old patient with a DVD about diabetes is NOT an effective teaching method.

Answer 33

True

Question 34

Teaching interventions should be postponed if the patient is extremely anxious or agitated

Answer 34

True

Question 35

Demonstration and return demonstration is an excellent method of teaching a patient how to perform a breathing treatment.

Answer 35

True

Question 36

The MA should NOT automatically release healthcare records to the spouse of the patient

Answer 36

True

Question 37

A useful approach to dealing with a patient perceived barriers to healthy living may be referral to a community resource for patient support.

Answer 37

True

Question 38

To accept the severity of a disease, the patient first must understand the potential complications of the disorder.

Answer 38

True

Question 39

Enabling the patient to gather as much information as possible about his or her disease is part of developing patient ownership of the health problem

Answer 39

True

Question 40

The use of appropriate body language during a teaching intervention is especially helpful for a patient with a language barrier.

Answer 40

True

Question 41

The health belief model focuses on what patients believe about themselves and how a health program affects them.

Answer 41

True.

Question 42

The patient may use defense mechanisms as protection from the realities of a serious disease

Answer 42

True

Question 43

Reflection can be an excellent communication tool to use when a patient is angry about a diagnoses.

Answer 43

True

Question 44

Discuss the role of the MA as the patient educator.

Answer 44

The role of a patient educator is a person who helps patients and families with insurance problems, explains treat,net and care, communicates with the healthcare team, assists caregivers, and manages medical paperwork

Question 45

Discuss the guidelines for patient education.

Answer 45

Provide knowledge and skills to promote recovery and health, encourage patients ownership and participation, with patient approval involve the family, promote safe and appropriate use of medications and treatment, provide information about accessing community resources

Question 46

Explain 4 patient factors that can affect patient learning.

Answer 46

Perception of Disease: patient will respond in many ways.
Need for information: patient’s perception determines the need of information
Age and developmental level: depending on the ability to understand, you may have to adapt the teaching
Mental and Emotional State: well planned teaching intervention can be ineffective
Multicultural and diversity factors: culture, family backgrounds, and religious beliefs influence actions
Learning Style: preferred way of learning

Question 47

Implement a teaching plan.

Answer 47

1. Perform an assessment
2. Determine immediate or long term needs
3. Adequate pace
4. Ask for feedback
5. Summarize at the end
6. Outline plan for next time
7. Evaluate teaching plan
8. Document

Question 48

What factors should be considered in a holistic approach to patient education?

Answer 48

Physical, psychological, sociocultural, intellectual, and economic

Question 49

Stages of grief.

Answer 49

Denial, anger, bargaining, depression, acceptance