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Patient Care & Management > Patient Care & Management > Flashcards

Patient Care & Management Flashcards

1
Q

who is under medical care or treatment

A

patient

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2
Q

a sick, injured, wounded or other person requiring medical treatment

A

patient

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3
Q

the services rendered by members of the health profession and non-professionals…

A

patient care

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4
Q

to provide safety for the patient and for those who work with patients in the radiology dept.

A

patient care and management

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5
Q

care of patients by a multidisciplinary team usually organized under the leadership of a physician

A

patient care team

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6
Q

very important in providing accurate treatment to prevent confusion and mistaken identity that may lead to complication even death to the patient

A

patient identification

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7
Q

provide fro repeated checking and review order to prevent automated multiplication of a computer error

A

patient identification

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8
Q

typpes of patients

A
  • seriously ill and traumatic patients
  • visually impaired patients
  • speech and hearing impaired patients
  • none English speaking patients
  • mentally impaired patients
  • substance abusers
  • in patient
  • out patient
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9
Q

these patients may act differently

A

seriously ill and traumatic patients

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10
Q

optically injured patients

A

visually impaired patients

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11
Q

who have impaired hearing

A

speech and hearing impaired patients

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12
Q

ways to communicate when you don’t speak the patient’d language:

A
  • use pictures, to get message across
  • use simulations, to show what you are trying to communicate
  • use audiotapes made in the language of your px
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13
Q

requires a thorough knowledge of equipment & immobilization technique

A

mentally impaired patients

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14
Q

how to communicate with mentally challenged person?

A
  • use your normal tone of voice.
  • speak in a manner
  • be patient
  • speak naturally
  • show interest and pay attention
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15
Q

these px may not be really aware of what they are and may need to restrained from leaving the room

A

substance abusers

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16
Q

who was admitted to the hospital for diagnostic studies

A

inpatient

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17
Q

who comes to the hospital for diagnosis but does not occupy a bed

A

outpatient

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18
Q

made-up of spoken and unspoken messages

A

communication

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19
Q

msgs. without the use of words

A

non-verbal communication

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20
Q

communication includes actions, gestures, body movement or facial expressions.

A

non-verbal communication

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21
Q

6 components of communication

A
  • message
  • sender
  • channel
  • receiver
  • referent/stimulus
  • feedback
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22
Q

info. that is sent by a sender

A

message

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23
Q

who initiates the interpersonal communication or msg.

A

sender (source, encoder)

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24
Q

means of conveying msgs. as through visual, auditory and tactile senses

A

channel (vehicle)

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25
Q

to whom the communication is sent.

A

receiver (decoder)

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26
Q

motivates a person to communicate with one another

A

referent/stimulus

27
Q

help to reveal whether the meaning of the msg. received

A

feedback

28
Q

becoming a successful communicator - all members of health care team must learn to

A
  • communicate clearly
  • effectively
  • therapeutically with their patients
29
Q

verbal and non verbal exchange of information bet. 2 or more people that is satisfactorily received and acted by all parties.

A

effective communication

30
Q

demonstrated interest in the client’s needs, concerns, and problem.

A

listening attentively

31
Q

demonstrates the interviewer’s willingness to listen to client’s beliefs, values and practices w/o being judgemental.

A

conveying acceptance

32
Q

when asking questions, the interviewer use words within client’s socio-cultural context

A

asking related questions

33
Q

it provides an opportunity to validate from the client w/o changing the meaning of the statement.

A

paraphrasing

34
Q

facilitated correct communication of info.

– ask the client to restate information by giving an example

A

clarifying

35
Q

allows the interviewer to clarify, initiate health teaching and identify and correct misconception

A

offering information

36
Q

eliminates vagueness in communication, limits the area of discussion and helps the interviewer direct attention to the pertinent aspects of a client’s msg.

A

focusing

37
Q

it is helpful in making observations

A

silence

38
Q

provides the client’s feedback about the interviewer observes behavior, action facial expressions

A

stating observations

39
Q

7 barriers to effective communication

A
  • giving an opinion
  • offering false reassurance
  • being defensive
  • showing a approval and disapproval
  • stereotyping
  • asking why
  • changing the topic inappopriately
40
Q

it inhibits spontaneity stalls problem-solving and creates doubt.

A

giving an opinion

41
Q

a pleasant lie.

– telling sick people that they’re doing good when they’re not.

A

offering false reassurance

42
Q

defensiveness in response to criticisms

A

being defensive

43
Q

expressing excessive approval can be as harmful to an interviewer relationship as stating disapproval

A

showing a approval and disapproval

44
Q

stereotype are generalized beliefs held about people.

A

stereotyping

45
Q

the use of stereotypes inhibit communication and can threaten an interviewee-interviewer relationship

A

stereotyping

46
Q

“why” question can cause resentment insecurity and mistrust

A

asking why

47
Q

abruptly interrupting conversation is rude and shown lack of empathy.

A

changing the topic inappopriately

48
Q

info’s gathered from interviewee should be documented and recorded in app. place

A

recording and documentation

49
Q

the info’s should be complete, accurate, relevant and in factual manner

A

recording and documentation

50
Q

4 special communication circumstances

A
  • diversity factors
  • sensory alterations
  • chemicals
  • patient with terminal illness
51
Q

race, gender, age and educ. level and belief system may influence the way illness is perceived and approached.

A

diversity factors

52
Q

blindness or physical impairment, may later px perception and require various methods of communication.

A

sensory alterations

53
Q

drugs, alcohol. or medication can alter px cognition and require unique supervision

A

chemicals

54
Q

need effective interaction with health care professionals

A

patient with terminal illness

55
Q

11 communication techniques that the RT student should cultivate that will help him to become a therapeutic member of the health tem

A
  • establishing communication guidelines
  • reducing distance
    • physical barriers or a noisy environment should be avoided
  • listening
  • using therapeutic silence
  • responding to underlying message
  • restating the main idea
  • reflecting the main idea
  • seeking and providing clarification
  • making observations
  • exploring
56
Q
  • introduction of yourself to the px

- explanation of the examination

A

establishing communication guidelines

57
Q

physical distance bet. the RT and the px should be reduced

A

reducing distance

58
Q
  • listening in a therapeutic manner is vital

- our goal is to gather the accurate info

A

listening

59
Q

silence give the px a chance to arrange his thought and consider what he wants to say

A

using therapeutic silence

60
Q

restating or repeating the main idea expressed b your px is useful communication technique

A

restating the main idea

61
Q

reflecting or directing back the main idea that he stated is another useful communication technique

A

reflecting the main idea

62
Q

it indicated to the px that the RT is listening to what is being said but is not sure that he has receive the msg. clearly

A

seeking and providing clarification

63
Q

making observations to your feeling is another useful communication technique

A

making observations

64
Q

the px may offer info about himself that you wish him to pursue more extensively

A

exploring

Patient Care & Management (1 decks)

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