Patient Care & Management

Question 1

who is under medical care or treatment

Answer 1

patient

Question 2

a sick, injured, wounded or other person requiring medical treatment

Answer 2

patient

Question 3

the services rendered by members of the health profession and non-professionals…

Answer 3

patient care

Question 4

to provide safety for the patient and for those who work with patients in the radiology dept.

Answer 4

patient care and management

Question 5

care of patients by a multidisciplinary team usually organized under the leadership of a physician

Answer 5

patient care team

Question 6

very important in providing accurate treatment to prevent confusion and mistaken identity that may lead to complication even death to the patient

Answer 6

patient identification

Question 7

provide fro repeated checking and review order to prevent automated multiplication of a computer error

Answer 7

patient identification

Question 8

typpes of patients

Answer 8

• seriously ill and traumatic patients
• visually impaired patients
• speech and hearing impaired patients
• none English speaking patients
• mentally impaired patients
• substance abusers
• in patient
• out patient

Question 9

these patients may act differently

Answer 9

seriously ill and traumatic patients

Question 10

optically injured patients

Answer 10

visually impaired patients

Question 11

who have impaired hearing

Answer 11

speech and hearing impaired patients

Question 12

ways to communicate when you don’t speak the patient’d language:

Answer 12

• use pictures, to get message across
• use simulations, to show what you are trying to communicate
• use audiotapes made in the language of your px

Question 13

requires a thorough knowledge of equipment & immobilization technique

Answer 13

mentally impaired patients

Question 14

how to communicate with mentally challenged person?

Answer 14

• use your normal tone of voice.
• speak in a manner
• be patient
• speak naturally
• show interest and pay attention

Question 15

these px may not be really aware of what they are and may need to restrained from leaving the room

Answer 15

substance abusers

Question 16

who was admitted to the hospital for diagnostic studies

Answer 16

inpatient

Question 17

who comes to the hospital for diagnosis but does not occupy a bed

Answer 17

outpatient

Question 18

made-up of spoken and unspoken messages

Answer 18

communication

Question 19

msgs. without the use of words

Answer 19

non-verbal communication

Question 20

communication includes actions, gestures, body movement or facial expressions.

Answer 20

non-verbal communication

Question 21

6 components of communication

Answer 21

• message
• sender
• channel
• receiver
• referent/stimulus
• feedback

Question 22

info. that is sent by a sender

Answer 22

message

Question 23

who initiates the interpersonal communication or msg.

Answer 23

sender (source, encoder)

Question 24

means of conveying msgs. as through visual, auditory and tactile senses

Answer 24

channel (vehicle)

Question 25

to whom the communication is sent.

Answer 25

receiver (decoder)

Question 26

motivates a person to communicate with one another

Answer 26

referent/stimulus

Question 27

help to reveal whether the meaning of the msg. received

Answer 27

feedback

Question 28

becoming a successful communicator - all members of health care team must learn to

Answer 28

- communicate clearly - effectively - therapeutically with their patients

Question 29

verbal and non verbal exchange of information bet. 2 or more people that is satisfactorily received and acted by all parties.

Answer 29

effective communication

Question 30

demonstrated interest in the client's needs, concerns, and problem.

Answer 30

listening attentively

Question 31

demonstrates the interviewer's willingness to listen to client's beliefs, values and practices w/o being judgemental.

Answer 31

conveying acceptance

Question 32

when asking questions, the interviewer use words within client's socio-cultural context

Answer 32

asking related questions

Question 33

it provides an opportunity to validate from the client w/o changing the meaning of the statement.

Answer 33

paraphrasing

Question 34

facilitated correct communication of info. | -- ask the client to restate information by giving an example

Answer 34

clarifying

Question 35

allows the interviewer to clarify, initiate health teaching and identify and correct misconception

Answer 35

offering information

Question 36

eliminates vagueness in communication, limits the area of discussion and helps the interviewer direct attention to the pertinent aspects of a client's msg.

Answer 36

focusing

Question 37

it is helpful in making observations

Answer 37

silence

Question 38

provides the client's feedback about the interviewer observes behavior, action facial expressions

Answer 38

stating observations

Question 39

7 barriers to effective communication

Answer 39

- giving an opinion - offering false reassurance - being defensive - showing a approval and disapproval - stereotyping - asking why - changing the topic inappopriately

Question 40

it inhibits spontaneity stalls problem-solving and creates doubt.

Answer 40

giving an opinion

Question 41

a pleasant lie. | -- telling sick people that they're doing good when they're not.

Answer 41

offering false reassurance

Question 42

defensiveness in response to criticisms

Answer 42

being defensive

Question 43

expressing excessive approval can be as harmful to an interviewer relationship as stating disapproval

Answer 43

showing a approval and disapproval

Question 44

stereotype are generalized beliefs held about people.

Answer 44

stereotyping

Question 45

the use of stereotypes inhibit communication and can threaten an interviewee-interviewer relationship

Answer 45

stereotyping

Question 46

"why" question can cause resentment insecurity and mistrust

Answer 46

asking why

Question 47

abruptly interrupting conversation is rude and shown lack of empathy.

Answer 47

changing the topic inappopriately

Question 48

info's gathered from interviewee should be documented and recorded in app. place

Answer 48

recording and documentation

Question 49

the info's should be complete, accurate, relevant and in factual manner

Answer 49

recording and documentation

Question 50

4 special communication circumstances

Answer 50

- diversity factors - sensory alterations - chemicals - patient with terminal illness

Question 51

race, gender, age and educ. level and belief system may influence the way illness is perceived and approached.

Answer 51

diversity factors

Question 52

blindness or physical impairment, may later px perception and require various methods of communication.

Answer 52

sensory alterations

Question 53

drugs, alcohol. or medication can alter px cognition and require unique supervision

Answer 53

chemicals

Question 54

need effective interaction with health care professionals

Answer 54

patient with terminal illness

Question 55

11 communication techniques that the RT student should cultivate that will help him to become a therapeutic member of the health tem

Answer 55

- establishing communication guidelines - reducing distance - - physical barriers or a noisy environment should be avoided - listening - using therapeutic silence - responding to underlying message - restating the main idea - reflecting the main idea - seeking and providing clarification - making observations - exploring

Question 56

- introduction of yourself to the px | - explanation of the examination

Answer 56

establishing communication guidelines

Question 57

physical distance bet. the RT and the px should be reduced

Answer 57

reducing distance

Question 58

- listening in a therapeutic manner is vital | - our goal is to gather the accurate info

Answer 58

listening

Question 59

silence give the px a chance to arrange his thought and consider what he wants to say

Answer 59

using therapeutic silence

Question 60

restating or repeating the main idea expressed b your px is useful communication technique

Answer 60

restating the main idea

Question 61

reflecting or directing back the main idea that he stated is another useful communication technique

Answer 61

reflecting the main idea

Question 62

it indicated to the px that the RT is listening to what is being said but is not sure that he has receive the msg. clearly

Answer 62

seeking and providing clarification

Question 63

making observations to your feeling is another useful communication technique

Answer 63

making observations

Question 64

the px may offer info about himself that you wish him to pursue more extensively

Answer 64

exploring